AT&T

Bottom Line: When I HAVE to go to an AT&T store — this is the one I will go to.
This review is for the staff at the store. I went in an got a new phone. I couldn’t decide between an iPhone upgrade or an Android. I wound up with the Samsung Note. Fast forward 1 week — back at the store to exchange for an iPhone upgrade. Both times the manager was there (I think his name was Cody) and he was very pleasant, knowledgeable and helpful … And he didn’t rub it in too much when I came back for the iPhone (there was only one friendly «I Told You So…» ;-)
There was a $ 35 restock fee, which they had told me about when I bought the first phone, and i think is fair — I opened the box and used it for a week.
The store is a busy one, but the staff does their best to help everyone. I never felt rushed while trying to make up my mind on a pretty important purchase.
I’m stuck w AT&T because I was grandfathered in on an unlimited everything contract — I do think they are bloodsucking corporate monsters (the edited version of what I really call them) but as far as the store goes — this is my favorite one because of the helpful staff every time I’ve had to go in ;-)

If I didn’t have to give any stars I wouldn’t. Came in to get a phone case, and I was told I had to be added to the queue of people in order to be helped. I had to wait for people that were doing upgrades or whatever else to their phone plans while I had what could have been a 2 minute transaction. Instead of a 2 minute transaction, it ended up being 20+ minutes of me waiting around to get a phone case. Kind of ridiculous if you ask me! There are at least 8 people working here and only 2 people being helped. The guy who added us to the list said «I am the operator today, and do not have access to what everyone else has so I can’t ring you up or help you. Whoever came in first must be seen first» which I get– but there should be two separate lines or waits for people buying product that requires no additional attention versus people who need help upgrading or changing their phone plan. Very disappointed with the service at this location.

I have been to this store several times. I had a problem with the cord from my new iPhone. I went to Apple they showed me it was an AT&T cord and they could not replace it. I went into the AT&T store and he said it was shipped from Apple but there was clearly an AT&T logo on the cord. He said all he could do was offer me a discount on a new cord.
I telephoned AT&T customer service after a lengthy call the women worked hard to have a new cord shipped. I am so tired of the wireless stores not caring about existing customers. I will never shop at this store again.

This AT&T is notorious for having a long wait for checking out for purchases. Not sure if they are just understaffed or unwilling to make money, but it is frustrating being able to grab something and wanting to pay and no one is there to process the payment.

Staff was friendly and tried to assist me with switching from TMobile. Though they were not able to sign me up, they were really professional and courteous. They were able to help my friend, who I came with, get a new phone. Lastly, the store was clean, clear and stocked with supplies and interesting displays.

Absolutely horrible. I would give them zero stars if I could. There was only one person in front of us and we waited almost an hour! There were at least 5 people working and only ONE of them was actually helping anyone. The rest of them were standing around chatting with each other. The manager was in the front area the entire time and didn’t offer to help anyone. I wouldn’t recommend going to this location to anyone.

Store is super busy. Next time I’ll book an appointment for sure. Once we were helped Alexander was FANTASTIC! Will definitely be back when it is time to upgrade our second phone in a few weeks!

I had just moved and didn’t know who to use for cable, Internet etc. Leasing office told me to go to AT&T. This store is great the second I walked in I was greeted by ameera. She asked how she could help us and once I told her she got right to work on my bundle for cable and Internet. She even waived the activation fee. She also helped me order my new iPhone 5 (still gotta wait two weeks til it comes in). All in all this place is clean, nicely staffed and everyone is always ready to help. This is the only AT&T I will go to,