Pandora Store

I came in here on a weekday afternoon to pick up a gift for Mother’s Day. I had low expectations after reading the other Unilocal reviews but thought everyone working was very polite. I knew exactly what I wanted before going to the store so I didn’t really need much help, just someone to grab the jewelry and check me out. I do think it’s a little weird how you have to sign in and fill out a form. I felt like I was at the doctor.

I’m posting this to the Pandora Facebook page, Unilocal,and in a message to their customer service area… SOMEONE should respond!
I have been a Pandora lover for a few years — for two main reasons: the beautiful keepsake jewelry and their great customer service… That is until today!
I took two bracelets into the Orland Square Store for a cleaning and was told it was the company policy to not remove charms from the bracelets for cleaning and that the salesperson would clean the charms themselves, and that if that person was caught removing charms, they could lose their job. Well, I already knew how this was going to turn out… after he took almost 25 – 30 minutes cleaning them, my bracelets are not clean as they could be had the charms been removed.
The thing that irritated me the most… My husband and I were sitting in seats inside the store. Instead of the young man letting me know the bracelets were done and asking me to step to the counter to have my bracelets checked and put back on, the guy comes over with my bracelets in a plastic bag and extends his hand and says, «Here you go… I hope I cleaned them o.k.» and hands me the bag! Wait! No putting on the bracelet at the counter? When did all this happen?!? I was quite surprised — after all, he just handed me this $ 1700 charm bracelet as if I had shopped for costume jewelry in a Claire’s! I was too done. I asked him when it became Pandora’s policy to treat their clientele this way?! After speaking with another associate, it became clear to me that the gift card that I also brought with me would NOT be spent in that store! I will think long and hard before I go back there again.
Now my question is… Did I miss the corporate email or the signage in-​store letting customers know of this new company policy? I mean, after all, I receive notices about special events to get me in the store, but nothing about these alleged cross the board changes!
Will someone enlighten this totally dissatisfied customer?!? Anyone?

Terrible service. The associate barely paid any attention to us and was extremely rude the whole time especially when it came to the warranty. Seemed lazy and uninterested in attending to their customers when the store wasn’t even busy at the time.

The quality of service received here is exceptional. Although the store is frequently crowded, staff does not rush customers. They are friendly and try to personalize each experience.

Typical jewelry store, great pieces, timeless collections price points for everyone, from expensive to affordable jewelry. Don’t like how some of the sales associates kept trying to upsale me, when I came for very specific items. So annoying.