I came here to buy a baby gift. I ordered it online, paid for it and went to the store to pick it up. The cashiers are so ungodly slow, I thought they were slipping into commas. No sense of urgency even when they each had 10 people in line waiting to be rung up. I seriously thought I was going to die waiting in the customer service line as it didn’t move for 10 minutes. You would think that when you pre-order and pay for an item, you would be in and out, but not this place. Pack a Snickers, pack a lunch or better yet, just booze it up in line to pass the time. These people are so slow they go in reverse. Never again!
Michael S.
Place rating: 2 Chicago, IL
It’s a commercial place, but whatever. I just wanted to write this review as it feels like this store is unique… The people are friendly enough, but it’s the incompetency and the multiple times we’ve been rung up wrong in addition to the times we’ve had to wait in line that makes me just not like this place. If they didn’t have a better baby registry reward and cheaper prices then we wouldn’t in have used this Babies R Us.
Samar S.
Place rating: 4 Oak Lawn, IL
Staff is very friendly and helpful everytime i go in, when i did my registry they were very informative and called a week later to check in with me to see if i had any questions.
Gwen W.
Place rating: 4 Mokena, IL
I was trying to order the conversion kit for my Baby Cache Vienna crib for months and was told it wasn’t available. David at the Orland store went above and beyond to find it for me. When he didn’t successfully find the kit from the manufacturer he called other stores and had one shipped from another state.
Bryan M.
Place rating: 4 Kankakee, IL
I went here with my girlfriend this weekend to do our baby registry for our little monster that’s on the way. I do not understand what all the fuss is about. We were treated great and all the associates we talked to(I think there were about 5 we ran into along the way) were very friendly and helpful. I agree with everyone that the prices are high. However, I thought their selection of clothes, pack and plays, strollers, car seats, etc. was very good. Not gonna lie, I was kinda dreading the whole baby registry thing, but I actually had fun at Babies R Us. I think we were there a total of almost 2 hours and I plan on going back again. This review may change once we get our items and have trouble taking something back or exchanging. Until then, besides the prices, I like Babies R Us a lot.
Emily B.
Place rating: 2 Frankfort, IL
I only shop here when I have to — i.e. a gift card or a friend is registered here. I just don’t like it. It is expensive, they only take one coupon per transaction, I couldn’t find a book section, the clothes run small and are poor quality and the staff is nothing to write home about. There are so many deals to be had that I can’t bring myself to shop here. The reason for two stars instead of one is because they have some free classes for new parents and it includes a breastfeeding class with an IBCLC.
Jeremy C.
Place rating: 3 Lockport, IL
What can I say this is a great place if you have a baby. But despite the name, they do not actually sell babies. Depressing but under the circumstances it was ok as my wife is pregnant, so I brought my own(which I got for free). I didn’t realize how much baby crap there was and how much of it is «necessary». But the one common denominator is that it’s all expensive. But this place is slightly less expensive than that other place down the road. They only have 100 different baby bouncer magoos as opposed to the other places 350 but the one they have are slightly cheaper. But I tell you what half of this baby stuff is just weird. I don’t know that my kid really needs a spaceship looking rocker that fires laser beams of comfort through rainbows soft nature sounds. In my day we just had a rock and a stick and we were grateful for it. I had a real bear not a stuffed giraffe. Kids are soft these day, but if your into all that baby care and helicopter parenting then this is the place for you.
Courtney O.
Place rating: 3 Oak Forest, IL
When I was pregnant, expecting our first child, I couldn’t get enough of this place. It was like crack. I mean, we went about twice a week, dreaming and scheming as so many first-time parents do. Come April of 2006, I was enormous and BRU seemed to cater to my ever-fluctuating hormones. Sometimes it was a cheap visit, other times not so much. And then enter my son. After his birth in May, the mere thought of going to BRU was a torture I wouldn’t wish on anyone. Part of it is that the staff tends to be huge on the«duck-and-hide» maneuver(and hey – who can blame them? I wouldn’t want to deal with a hoard of emotional, pregnant women either!) but the real problem is that BRU is a hub of crazy pregnant women. Wait, I think that’s what I just said. But it’s true. I’ll be the first to tell you flat out that, while pregnant, I was one of those obnoxious pregnant women – you know the kind who pretty much thought they invented pregnancy. Well, listen… post-partum, you don’t want to deal with that. Heck, almost four years later and I still don’t want to deal with that. I once saw an almost-brawl here over a sweater. Two angry pregnant women are not to be pitted against each other. So yeah, it’s overpriced even though it is convenient. However, if you walk the extra twenty feet to the Target next door, you’ll probably find comparable prices, if not better. Usually better. As the first reviewer noted, the furniture is… eh. My son’s set was and is great. We still love it. My daughter’s – made by the same manufacturer – SUCKS. Be cautious with your purchases and avoid those who look like their water might break any second.
Zoran O.
Place rating: 1 Chicago, IL
Zero stars needed for this place!!! Its so sad your stuck when having a baby with this corporate monster that could care less about the people who make them rich! At the very least: Never ever ever ever EVER order furniture from this place. Way too many experiences with this corporation from hell. m Plus the furniture is complete crap and has one recall after another as they are made for pennies in China etc… sad — very sad. Staff — complete morans — sorry. Email me if you would like a detailed account.