Windsor

I shop here every week or so… I love Windsor clothes but it seems like every time I come to this store nothing but terrible attitudes and rude employees. Today I wanted to return an item because it was torn and I had just purchased it the day before. The girl gives me attitude saying I always return things from Irvine… IM SORRY? It’s my clothes that are ripped and my money I’m spending so why does it affect you? So rude

I admit their clothes are really nice but their staff are Sh! t rudest ever especially if they know you’re going in for an exchange they treat you as if you’re a thief IDGAF how much I line their clothes I’m seriously NEVER shopping here again they can suck it with their crappy CS! I’ve been here numerous times and have always left pissed off because of the low lives they have working here

I came in to find a dress/​outfit for my birthday, and wasn’t able to find ANYTHING — except a top on a mannequin that I liked. Zoe helped me out and started a fitting room for me and was SO sweet. My boyfriend asked where he could find the top and she offered to take it off the mannequin. He told her not to trouble herself but she took it down anyway and it’s PERFECT. I have worked retail so I know it’s a hassle undressing those mannequins — so I appreciate that she went above and beyond to make sure I was satisfied. I would give her 10 stars alone.

This store has become my go to store whenever I have a company event at work I ALWAYS go to Dayan for my outfits. She is my stylist no I swear and she always hits it! I can’t wait to go back and pick another outfit for this years Christmas party because the last dress was a hit and those at my job STILL talk about it: D I’ll post the photos of I could figure out how xD

I came in two days ago to get a dress for a wedding the day after. The girls here seem like they just don’t care. All do did was talk to each other and when you ask for help it seems like such a drag for them. There was only one girl who had great customer service but I forgot her name.
I did NOT end up wearing the dress, so my plan was to return it. SO today I tried returning it, and of course I went into the store and every girl just stares at you with such judgement, There was one specific girl named ANDREA who was «helping» me with the return. She did not let me return the dress bc it looked worn. I didn’t want to fight for it bc I work in retail as well and I know how much of a drag it is. But she had a bad attitude, she looked like she didn’t even wanna be there working she had the most serious face. The dress was dirty and the tag looked worn. I was very upset bc I bought a dress like this, I didn’t notice these stains, and I couldn’t get my $ 40 back for something I didn’t nor ever going to wear. Maybe they should inspect the clothes better or whatever, I’m sorry but this store has terrible customer service. They should hire more happy girls that actually want to help.

I’d put NO STARS if it would let me. the girls that work here are so dumb! I saw a dress I liked in the color green but it would be better in black so I went to ask a sales girl if it came in black & she said no. Without checking anything at all. I was like ok… Thanks? .
And guess what it comes in 5 different colors and I found them all!
These girls need to learn the product they are «selling» .
HORRIBLE CUSTOMER SERVICE.

I agree with the rest of the reviews here this store deserves stars, and more specifically Dianne, deserves 0 stars. She was the rudest sales person I have ever had the displeasure of dealing with. I hope windsor doesn’t use a commission system or else Dianne would never get paid, actually on second thought I hope they are on commission.

Called this location today to see I was able to return a NWT item that I lost the receipt for, the sales associate was extremely rude and said their systems have been down since Thursday but I can take it to another Windsor. Seems super weird considering I went in 2 days go (Saturday) to purchase this and there systems were just fine. She said the system to ring up an item is separate… seems like a lie and she just didn’t want her store to get de credited for the return.

It’s no wonder this place has an average of 1 star. Honestly, I would give this store 0 stars if I could. HORRIBLE CUSTOMER SERVICE. I wished I remembered the names of the employees, however, there was this one employee who literally yelled at me & my friend. Another employee we asked for help from shrugged us off and continued to gossip with the other employees. When she finally came around, she made us feel like a bother and honestly, she didn’t even help us. THESE EMPLOYEES ARE PAID TO WORK, YET EVERY SINGLE EMPLOYEE THERE WAS JUST TALKING AND GOSSIPING WITH ONE ANOTHER INSTEAD OF DOING THEIR ACTUAL JOB. I, however, was not the only customer that had the same experience as there were multiple customers that were neglected & ignored. I used to wonder why Windsor was always so empty, however, now I know.

WOW !!! What can I say I called in yesterday 9/​11to get stock check on a dress that I saw online. However, the lady that answered (wish I could remember her name) put me on hold for almost 10 mins (yes, I could’ve hung up but I didn’t want to waste my time driving from Costa Mesa to Orange if it wasn’t available. Anyways, I understand you are busy but at least call for help or she could’ve answered and said sorry I’ll be with you in a couple mins or something… that’s called HORRIBLE CUSTOMER SERVICE in my opinion!!!
I ended up calling the one in MainPlace mall I was on hold too, but she at least checked up on me and told me just a couple more mins since she was helping a customer… now thats CUSTOMER SERVICE maybe the store in Orange can get some pointers.
0 stars

I would rate this store 0 stars, although that is not possible. I came into this store recently with my two friends, we were looking for dresses to actually buy and a worker there assumed we just wanted to play dress up and denied us service. She was rude, disrespectful, and mean. I’m never going back to this store ever again. FIRE THIS LADY

So, I was at the block earlier tonight with my daughter. She is applying for a job, so we went into Windsor. They had a cute sweater, and I decided to try that on along with a pair of jeans. My daughter found something to try on as well.
After deciding I didn’t want the jeans, but wanted the sweater the sales associate noticed two tags on the floor of the dressing room I was in. Mind you. both of the items I took in still had tags on them. She picked them up and asked «Where did these come from?» I said well I guess they were on the floor because you picked them up off the floor. So, she looked at me and said, «they weren’t in here when I let you in the dressing room.» I said «you didn’t let us in here, someone other associate did.» She again asked where the tags came from. Again, I said off the floor, because that is where you picked them up from. She said «no, they weren’t there on the floor when you went in… what did they magically just fly into the dressing room and land on the floor?»
I couldn’t believe it!!! She was basically accusing me of shoplifting! I’ve worked in retail so many years, and I would never ever say anything like that to a customer no matter if I thought they really were or not. I did have my purse and another bag from a different store (was 49ers stuff, and the receipt was laying on top of the bag).
I did get her name (she was the manager no less), along with the district manager’s name and number. They will be getting a phone call from me. I will never shop in Windsor again.