The UPS Store

Spent an hour printing 6 pages. The computer in there is from the 90s I think. It could not even open my files without crashing. Either upgrade your equipment or stop advertising printing services. The employees were very nice and tried to help as much as they could, I would give the staff 5 stars, but they were unfortunately unable to work any miracles with regards to the horrible equipment here.

I never write reviews. First off the person who opened today was late opening the store. I was cool because I get it, it’s Monday and maybe he was just running late. When I went in though to return my att equipment he told me it would be 15 minutes and proceeded to start setting up the store and bringing out merchandise. I do not believe because he was late, that I have to wait for him to do his opening procedures that he should have done! Bad service and he was also very rude. If I ever need to ship anything I will never ship through ups and of course never at this store again.

I don’t normally write reviews and I typically do not complain much, but I will today. My problem is that if a business has posted hours they should be there and ready to open at the time they say they will open. This UPS Store has, on more than one occasion, not been open when they say they will be. I went there today because the location is «convenient», well — NOT AGAIN! Find another UPS Store. This one is unreliable and unprofessional!

The staff here is consistently friendly and helpful. I drop off all my amazon returns here and it easy in/​out. I appreciate the efficiency, as that typically means there is no line. Parking is easy and right up front.

At first they were having a poor attitude with me, but after we spoke about money, they all had a big smile on their faces. Overall they can do better to improve their costumer service.

If I were you, I wouldn’t come to this UPS store. I had to print a UPS label for my Amazon return. I emailed the label to this UPS store & asked them to print for me in the email. When I arrived, the Indian guy was literally raised his voice at me saying I should have used his computer because of viruses, yah dah. Mind you the label was sent to him directly from
. Also, his computer is OLD and SLOW, and you are charged using the computer. I’ve used it before. However, he said he would print my label from the email for me this time. Oh HOW NICE, I thought!
When I looked at the receipt, he charged me $.99 for sending my label from
, and $.15 for 2 black and white copies. I was charged 11 copies! Additionally, I was not informed that he would charged me just to print from his email. $.99 is not much, but noone would appreciate if you don’t tell him or her.
I should have use the UPS print services ONLINE. I bet he wouldn’t have had a reason to raise his voice and overcharged me. LOL!
They definitely overcharge their customers at this UPS store and have no hesitation to raise their voice at the customers.
I will NOT come here again!!! Thanks for the attitude! (receipt attached)

I go in to have a wheel shipped and boxed. They give me a price and I agree to a $ 35 boxing fee. She takes it in the back and after 10 minutes I ask, «Do you always have the customer wait while you box it? I’ve been to other locations that don’t make you wait. If I’m paying a boxing fee to make this more convenient, it doesn’t make sense for me to have to wait while you do it.» Pretty sure he was the franchise owner, older Indian man. He answers with «we could charge you more»
You’re a real knob pal. I wasn’t even complaining about the price. My total bill was $ 70. I’ll use another means of shipping next time and make sure others know about my experience at your store. Next time you feel like being an a-​hole, do the world a favor and go chase cars on the freeway.

Great customer service. Nice and professional. I had an antique lamp and they handled it with care. It arrived at home perfectly.

Very nice people work here. I’m here often for work but it’s convenient cause they do some post office things as well.

Hate that this is the closest location to my house — their hours are a total joke. They do half days on the day before holidays. Understandably they are closed on all major holidays, but I suspect they will close for Columbus Day, VJ Day, and I wouldn’t be surprised if they are closed on ⁹⁄₁₁ (but in support of the terrorists that lost their lives). Their regular hours are terrible too — they open at 9am, when everyone has already gone to work and then close at 6:30pm when I’m arriving home.

I’d rather deal with postal employees. I called ahead to ask if they charge for boxes, the manager said, «no, not if you ship with us.» I reiterated again just to be clear, «so I can bring gifts to ship and you’ll find the right size box and there’s no charge for the box?» He said that was correct, but, of course, when I went in it was a different story. The manager then told me that only if I ship by air they don’t charge for boxes. Ha! I reminded him that’s not what he said on the phone and that he needs to make that clear to customers… and he proceeds to tell me, «everybody wants something for free.»
No, sir, we just don’t want to be duped by a generally trustworthy company. I had five boxes at home, but also a teething baby, so the fact that you told me to bring my shipments in and you’ll box them for me with NO charge made me thankful for one less thing to worry about. Corporate will be notified that because of your misleading, my future business will be given to Fed Ex. Merry Christmas!

I have been here twice before and the guy working was super friendly. I’m here now, and at 9:12 they still haven’t opened as their sign says at 9am. Waste of my time.

This place is consistent in always having helpful staff to guide you in the best way to send your things. I send things out all the time and I have not had any issues with my sent items being damaged. Its in a little anonymous part of the Ralph’s parking lot but usually there is ample parking and little waiting for help once inside. Its my local place and easier than dealing with going to post office which is quite far from me.

I have shipped items through this store on two occasions, and I cannot say enough nice things about the staff. They are exceedingly friendly and helpful. The first time, I had a very difficult customer I was shipping to and the man helping me actually talked to the customer on my phone to reassure him about the packaging, etc. I highly recommend coming to this store over others-​I haven’t loved my experience at others.

I come here somewhat frequently because it’s next to my dry cleaner and grocery store (Ralph’s). It’s a smaller UPS store. Brandon, who is always working, is very helpful, friendly, and knowledgeable. He’s a notary public as well. Beats the post office any day.

For my job we are constantly shipping items back and forth across the country. Typically we have 10 or more boxes and it can be a tedious task. Whenever we go to different UPS stores we aren’t sure what we are getting ourselves into. When we came to this location in Orange we were so pleased with the customer service and helpfulness Brandon provided us. Brandon was able to help us through this process and ensure our items were shipped properly and securely across the country. We will return to Orange in May for another project and look forward to dropping our items off again at this location. I highly suggest it! Thanks for the great assistance and help!

I walked into the store in order to mail out my rented books from Amazon; I really wasn’t sure about the process. The staff was very helpful in helping me pack my books as well as have it shipped out, they were really courteous and fast with their service.

I’m pretty shocked this place has a low review on here because every time I come in, they are always so accommodating and nice. They never try to overcharge me and go over all the shipping options with me, as well as package my stuff properly and securely. I would recommend this location to anyone for their customer service alone, but they also deliver results.

I was happy the first time I came in here. Fast, convenient, friendly. Today I needed to drop off a return, pretty easy. Waited my turn for about 10 minutes. Then they took the guy that walked in and cut in front of me. So not good customer service

I gotta say im pretty surpised to see the reviews on this location being so low. This is the ups nearest my office so ill have to pop in about ⁵⁄₆ times through out the year. I also drop off my chegg books during the school semester. I have always been greeted, during long lines they acknowledge me and thank me for being patient, the customer service overall is great.
Serveral occasions ive done a meh job to my packages and to have them tell me, «let me retape this for you so theres no issues.»
Ive used there notary service three times before and never had a problem with that either. Ill continue to use this as my office ups store, since there havent been any issues with my shipments, the cost, or the service.