Santiago Hills Auto Spa

This is a seriously poor quality car wash and expensive. I normally have my Denali washed by a group of guys that go office to office and wash cars. But today I really needed the car cleaned so I thought to use my local car wash. I paid 26.00 for wash and wax another 12.00 to wipe down the interior. when I arrived to my what they called a finished vehicle. I looked at a few details to find nothing on the interior had been touched except for a quick vacuum not spectacular there was still small rock particles in the carpet. I expressed my unhappiness to which they grabbed a blow hose blew the dirt around a lightly wiped the leather off with what I believe to had been windex. Who wipes their leather down with windex??? I will not be returning to this place ever again. And I have never heard of a car wash charging 12.00 for wiping down the interior of your car. I am super in satisfied. In the cute I’ll stick to the car wash guys who come around the office at work.

Love this place been going there since I was a kid. The staff makes you feel like family they do a great job on your wash and a great service for oils changes and check ups.

Great service all the way around! It’s so good that my husband spends hours there. We both love their coffee and the great customer service. We’ve been going there for years and they are like family…

I have been coming to this car wash since I was 9 years old with my family. Now I’m 26 and I love it even more now than ever. The customer service is unbelievable and my car is always perfect when I leave. Now there is an app, «Santiago hills auto spa» which is so convenient. You get special deals and be informed on early specials. Loui is the best part of the whole experience at the car wash. He is the manager and he will always make sure your car is taken car of. Best car wash I’ve ever been to.

Santiago Hills Car Wash is a well run operation. From coffee, juice bar, to the car wash every team member wears a smile and the service is top notch. The property is always well maintained and clean!!! Definitely my number one spot to get a cup of coffee and get my car washed.

Great for a cheap car wash guys are really nice if your picky like me they don’t just use rags they use actual microfiber which is great

I will never go here again. The quality is always poor and there are much better car wash places in the area.
The inside windows are never cleaned right and there are always smears on the outside.
Do yourself a favor and go somewhere else.

This place is fast and easy! Remember to get there right at 8AM and they’ll knock off $ 3 dollars! I was third in line and the guys treated my car like gold! The wash itself took no more the 10 minutes and the guys that dried it were wonderful! I made it to work in no time! Thanks guys see you soon!

I came in for a quick stop for gas last night and this very young man assisted me. He was very nice and had a great demeanor.

I just spent 17.99 on a car wash that is, hands down, the worst job I’ve seen… Well, since the last time I went there. I gave it a second try because it’s right by my house. MY MISTAKE! Never again. They do a horrible job! I will post pics. The only reason I gave them one star is because my windows look pretty good.

I rarely write Unilocal reviews but I hope I can save some people from the disappointment I experienced today. After reading the positive reviews of this place, I decided to spend $ 100 dollars for a mini detail + seat shampoo for my grimy car. I had high expectations given the price I was paying and I even clarified beforehand that all the dirt and crumbs would be removed from all the cracks and crevices. I was reassured of all my concerns. The car looked great at first glance but on my drive home I started to notice areas that were still sticky and grimy, like the cup holders. I took a Clorox wipe and wiped down the dash and cup holders and the wipe was filthy. Makes me wonder what I paid $ 100 dollars for. What a waste.

Stopped having my car washed here after several years of impeccable service. Then it wasn’t so impeccable. Water spots left everywhere. Poor window cleaning. No scent added to car when requested on several occasions. We now have two cars in the family and prefer to wash them ourselves. This place is a goldmine and it appears that they can’t keep up with quality and don’t care about the service they were once known for.
Sorry guys. This use to be our every Sunday spot for us.

Not really happy with the car wash I got this morning. I got the #2 option, which costs $ 19.99 plus tip. My windshield still has some dirt and there are random spots where you can tell they didn’t wipe well. The trunk area specially. It didn’t even look like it got washed. That’s a whole lot of money for a lackluster result that I got. The only reason I gave them an extra star was because the people were nice.

Arguably the best car wash in Southern CA! The wah and services are too notch, they offer subway sandwiches, delicious Keenan coffee, and located in a great shipping center. I usually run over to Albertsons and pick up a fee groceries while they wash my car. They have planty of shaded areas and a beautiful water fountain that houses a family of adorable turtles. Once you try this carwash, I doubt you will ever go anywhere else.

Classy spot in OC to get your car washed and detailed. I’m an IE guy but these prices aren’t bad. Do not go inside unless you want to be mesmerized by the smell of fresh bread from the subway inside. This carwash is near a college and the 241 toll road. It’s in the albertsons shopping center and it is rumored inside there you will get coupons off for the carwash.

I’ve been coming here off and on for years but today is my last day. My sunroof was left open and they ran it through anyway. When asked what they were willing to do, the manager Loui said ‘nothing, it’s not our responsibility’. My headliner is trashed and water is dripping all over me and my console.
NEVER AGAIN!

I had been a regular customer of Santiago Hills Auto Spa «SHAS» located in East Orange since it’s inception in 1999. I had received exceptionally great service during all these years and a totally satisfied customer with several vehicles washed frequently at SHAS.
Recently, however, the attention to detail started slipping fairly significantly and quite noticeably. The attendant would flag my attention indicating he was finished after 2 – 3 minutes of drying time which seemed too quick. Instead of bothering the gentleman drying my vehicle, I would politely request to borrow a towel from the car drying person and he was always happy to loan me a towel for a few minutes. I gave him his tip and thanked him («gracias amigo») for his service. Then I would simply spend about 6 – 8 minutes and go around my vehicle and touch-​up all the areas that he missed, including the door jambs and would return the towel and leave.
However, on my next visit, I was approached by a person who identified himself as a supervisor, while I was in the process of drying my vehicle. He advised me I could longer request a towel to dry my vehicle myself. I was told to just ask the attendant to do all the missed areas. I was surprised by the supervisor’s beligerent and condescending attitude, but said «that’s fine» anyways. So I immediately stopped drying my vehicle and returned the towel to the supervisor.
So I had to wait 4 – 5 minutes for the attendant to complete the vehicle he was drying. So I started pointing out the numerous areas that were neglected, still dirty or wet. The supervisor was still close by and started to give me a poor attitude. Finally, I requested for the drying person to dry the door jambs and he stated the jambs weren’t included in the wash price. I inquired how much more for the jambs and he stated the jambs would cost an additional $ 13.00. I was literally shocked by this outrageous additional fee! I declined his offer and requested to do them myself but he refused to allow me to do any drying myself and advised me to leave the premises if I wanted to dry my vehicle myself. He advised me if I wanted to finish drying my vehicle, I would have to drive over to the Albertson’s parking lot and finish drying my vehicle off of the SHAS premises. I was so flabbergasted and it was a really hot day (August) and concerned about all the hard water spots. I finally requested to borrow a towel so I could complete the drying process myself and he refused and raised his voice and ordered me to leave the premises immediately.
A week later, I visited SHAS and the service writer was laughing and texting with another co-​worker in the drive-​up lanes (I thought they must be on a break) and nobody was around to assist me. So I started vacuuming the trunk myself because it was extra soiled. The service writer then approached me and stated I was not allowed to vacuum the trunk myself and turned of the electricity to the vacuum. I said «that’s fine» and went to the office to pay. After 2 – 3 minutes of drying time, I’m notified my car is already ready. I was really surprised how quikly it was done. I started pointing out the many areas that are still dirty and wet to the car drying person. Then Loui, General Manager, approached us and looked furious and told his employee rudely to go away. Loui refused to have his staff spend any additional time to dry my vehicle. He became agitated when I requested a towel so I could perform the drying myself. As this dialog escalated, he became more and more confrontational, beligerent and condescending and began yelling at me to leave the premises immediately. I was so disgusted with this despicable treatment I went back into the store seeking to speak with another manager. I was advised Loui is the general manager and requested the name of the owner. I was given a name of «Jay» and a phone number to reach him. I immediately called Jay and informed him what just occurred along with some of the recent history of events and the poor service I had been receiving. Since this was on a Friday afternoon, he assured me, repeatedly, he would «perhaps» speak to Loui on Saturday or «for sure» on Monday. Jay promised me on several occasions during the quite lengthy conversation that I would receive a follow up telephone call on Tuesday to inform me of the results of his investigation. Today is 12÷8÷14 and it has been approximately 90 days since these events occurred. I believe I have been more than patient in waiting for an appropriate response.
Out of respect & fairness to the employees that actually do the physical work to hand wash & dry my vehicles, I have NO issues NOR complaints & they deserve a 5 star rating because they work really hard. However, unfortunately this Unilocal site does not allow for a multiple category rating system.
To date, I have not received a single response of any kind from SHAS except for 3 staff members taking pictures of my protest sign & then mumbled some inappropriate comments.

This is the ONLY place I’ll get my car washed. I normally fuel up, go for a car wash, and get a chai tea latte with almond milk at the café inside while I wait.
I kind of have a little system. I’ll get the $ 26 package (I think it’s called the Executive Package), which includes vacuuming, washing the mats, dash and tire dressing, wax, and etc. Considering, my cars have all been new, and I’m incredibly clean and don’t like clutter, I’ve never needed a more inclusive package. I find that the executive package gets all my bases covered.
Anyways, after I get the executive package, I’ll keep my car clean with an outside wash only once every 1.5−2 weeks. It’s not on the list of packages, but you can request outside only. It’s a whopping $ 7 ($ 8 for large cars and SUVs). What place will deliver a 100% great quality hand wash for $ 7?! Only this place. It’s fantastic… I don’t even know if it’s common knowledge that you can request it or if I should be spreading the word… Oops (you’re welcome).
Basically, I get the nice package then follow up with outside washes until I feel like my interior could use some vacuuming or the mats need to be washed. It’s a good little cycle I’ve got going, and it keeps my car very happy and clean :)
I’ve gotten 3 – 4 friends and my boyfriend hooked on this spot, because the prices and quality are unbeatable. Plus the waiting area is nice (check out the turtles while you sip on a latte). They never take very long… The outside wash only normally takes about 10 minutes… 15 if it’s jammed.
Best part? They never cease to amaze! Even when I get the outside wash, they normally wipe down the dash to get rid of any dust and shake out the mats. Sometimes they still include the dash/​tire dressing even though they don’t need to.
Be sure to have some cash on you for tip, because the dudes really deserve it!

Great place to stop to re-​fuel when you are doing the Santiago Canyon bike ride.
They have a Chevron convenience store with lots of water and gatorade and lots of tables and chairs to relax outside. Great bathroom.
They even have a pond with turtles in it!
Open 7 days a week.

Just moved into the area and REALLY needed to wash my truck! I have a dog who hangs out with me pretty much everywhere I go, so the backseat had quite a bit of dog hair to get out. I had her with me when I came, and the gas station attendants not only let me bring her in to pay, but on two separate times while I was waiting outside offered her dog treats! It was so sweet and my puppy loved it.
Also, Connor at the coffee shop was very friendly and made a great peppermint mocha while I waited!
That being said… I went there to get my truck washed and the end result was extremely disappointing for a place that looked so nice. When I pulled up, I was greeted and asked which wash I wanted. I usually just get a more basic wash, but decided that my truck could use more, so opted for the more extensive wash costing $ 40. It was 9:30am and I had to leave there by 10:00am to get to work on time. I asked the attendant if that would be enough time to do that wash because I needed to leave by 10 and he said that shouldn’t be a problem. I then opened by back door and pointed out to him the hair on the floor that I wanted vacuumed, and the marks on the windows and doors that I wanted wiped clean. Everything seemed good so I paid and sat outside to wait.
They didn’t finish with my truck until 10:20. Already 20 minutes late, I was annoyed, but I paid a lot of money for this car wash. It had to be good, right? Wrong. When I walked up and handed my tip to the attendant, I noticed that they didn’t even spray out the bed of my truck. There was still hay and dirt in it. I pointed this out to the attendant and asked him why they didn’t even wash that part out. (I’m not completely unreasonable… I don’t need it to be perfect or scrubbed by any means, but atleast just hose the dirt and hay out of there!) He gave me a blank stare and said they could run it through the wash again and that it would be 5 minutes. I told him I was already 20 minutes late and didn’t really have time, but he insisted that it wouldn’t take long so I said ok. When he pulled the truck over 10 minutes later, the bed of the truck looked a little better but still not fully clean. But I was running so late I just said screw it, I don’t have time for this. The attendant didn’t even wait, just left the keys in the ignition and walked back over to the service area. I quickly opened my back door to let my dog in, and noticed that they vacuumed, but didn’t wipe out any of the cup holders or door handle areas whatsoever. I was pretty mad at this point but had to jet out of there :(
I’m going to drive back tomorrow morning and ask to speak to a manager. I’m a really friendly, reasonable person. I am just really bummed out and disappointed that I paid $ 45 for a horrible car wash AND was totally late to work. I’m going to ask him if they can atleast clean the areas they missed…
Most likely will not be returning here for a car wash… but we will see how it goes tomorrow :(