Payless Car Rental

OMG! this was the worst experience from beginning to end I have ever had! I came to the Airport and was picking up the car.
hey wanted to know where the car was i was leaving off? When lost key left me waiting for 4 ½ hours because, of course, they did not Have an extra key and they did not know what to do next! I had my granddaughter with me and it was awful. Jeff the «manager» who was very rude and No help at all .didn’t offer any kind of assistance. I accepted the responsibility of the key and was told they didn’t know how much it woudl be.. finally the tow truck driver i didn’t need took pity on me and drove me to some lot where i also was not supposed to be and i WAS left there. Jeff lied. Jeff made me pay for things I did not need. My luggage was in the car and he said he could not open it??? are you kidding me??”?
this is an affiliate of AVIS
Do not use this company ever!
They deserve no stars!!!

Worst car rental experience ever. Not only did it take me an hour and a half to get out of the rental place due to a long line of cars and slow security guard, they gave me the wrong car, so once I got to the front I had to spend another 30 min getting In another car. Staff is not helpful. Upon returning the car, they charged me OVER what I had originally been quoted and booked and the staff couldn’t fix it. Avoid this place like the plague.

Please don’t rent a car from Payless Car Rental at Ontario Airport. I had a terrible experience with them. They did not explained to me that I had to be there on the return day on time and for being more that 1:30 late I had to pay a full day worth of rental. Customer service Roy does not have any manners, and has terrible, customer service. When I asked him if it was anything I could do to removed the extra charge he kind of start laughing and made me fell terrible. It was humiliation up to the point that I will never rent from them in my life. I made a complain with corporate and I haven’t heard from them since May 21 2016. Terrible experience please don’t rent from this company. They make you wait a long time and they don’t care about customers at all. Sad to say it is 2016 and they still have people like Roy working there with no manners at all.

Placed a rental car reservation online the day before. Went to pick up the car today and was 30 minutes late picking up the car because their outside signage says that Payless is located OUTSIDE, with only a directional arrow to point to a great abyss. So I walked around forever, finally asked for directions, and found out that it was actually INSIDE the rental station (the kind stranger confirmed the signage was incorrect). After waiting in line, I was assisted by Yazmin. Everything was beginning to go smoothly, and she processed my reservation, when suddenly she said my car was not ready, and that it would be 15 to 20 minutes to wait, but that she was not sure about the time exactly. Normally, if I had been alone, this would not be an issue at all. However, my husband had come along to assist me before his work shift began and only had another half hour to get back to work, so it was imperative that we get the car right away. I explained to the rep that I am 7 months pregnant, and cannot carry my two young children and install the two car seats alone once the car was ready (since my husband had to get back to work), but she said there was no one to assist me and that I could ask someone else to help me if I wanted to (she pointed outside, to an empty street). I asked her if there were any other cars available immediately, and she said there were smaller cars, but that my rate would not lower as a result of getting a smaller car. I asked if there were bigger cars (perhaps an upgrade for not having the car ready when I had done my part to place the reservation ahead of time?), and she raised her eyebrows and said no. Finally, she told me I could go to another car rental place if I needed a car right away. I swear to you I was polite the entire time, even though I was getting beyond frustrated! I felt unappreciated and unvalued as a customer. I asked if her manager was available (in case there were any other ideas I may not have thought of), and she said no. My husband was beyond appalled at the lack of customer service, and we went with another car rental company (Fox Rentals, who, by the way, were FANTASTIC and a complete opposite experience). How disappointing that a rental company like Payless (who we have used MANY times in the past) would behave in this manner. Very disappointing.

I had to wait in line at the counter inside just to return the car. This is not a normal procedure at any car rental company. There was a lady in front of me in the line, she was here to attend a funeral. Payless Agent automatically added $ 35 as full insurance coverage on her rental. She was distraught but was sharp enough to catch this supposed mistake.
The counter Agent Brian at Ontario Airport location overcharged me $ 130 on a rental of $ 45. I found that he charged me for a full tank of gas for $ 9 per gallon. I filled the car before getting there. When I caught him his color faded and started to backtrack. He had the audacity to say that the system automatically charged it. Really corrupt and dishonest person.
This was my first and last transaction with this crappy company.
Management of Payless, your employees are a face to your business. Brian at Ontario airport is putting a corrupt face to your business. Shame on you for keeping him.
Unilocal, please add a zero star button.

If I could give Payless 0 stars, I would! I am a frequent traveler, and rented with them 13 times in 2015, each time reserving through
so I receive Rapid Rewards points.
In every case, I have had to email them multiple times to get the points credited, and I am still awaiting credits for travel in December (over 4 months ago) and March, despite countless emails to «Customer Service,» and upper management.
I highly recommend Dollar Rental Car, which credits frequent flyer miles within a week, and without any effort on the part of the customer. That speaks volumes about the quality of the organization, and their attention to details and customers.

Easily one of the worst customer service experiences I have ever been a part of. Disgusted with the workers and manager. They were unorganized, uneducated on their company policies, and unwilling to communicate to clear up confusion. Vehicles and property were dirty and unmaintained. Absolutely beyond disappointed with my experience here.
We had to call twice to get picked up from the airport, and waited a total of 45 minutes before the shuttle pulled up. The rental and insurance were prepaid, but they claimed that they knew nothing about the prepaid process since it was through Hotwire.
We wanted to make sure we were covered and that we weren’t double charged, but the workers were unwilling to work with us to find a solution. Our questions were ignored, and the worker refused to even hear them out. Manager was spoken to, resulting in even more confusion and a worse attitude.
DO NOT RENT FROM THIS COMPANY.

I had a very bad experience with Payless last week. I reserved a car online for a very good price and confirmed the rental the day before picking it up. I specifically asked about my late arrival (11pm) to confirm they would be open and was told that it would not be a problem. Everything seemed great until I arrived at the rental car location at Ontario Airport. I waited at the off-​site car rental shuttle bus stop for about 15 minutes for their shuttle but it never showed up! I called their number, and no one answered. Another company’s shuttle bus driver told me that they close at 11pm. It was true. Not only did Payless lie on their website when they accepted my reservation, which clearly stated that I would be arriving at 11pm, their phone representative lied to me on the phone or was just ignorant.
Overall, terrible customer service and a genuine scam of showing you a great price online but not following through. Look elsewhere for a reputable car rental company!

Seriously folks, I am trying to give you honest feedback here just stay clear! I have rented cars for business and personal trips for the last 15 years minim 5 – 6 times per year! this is my first and last time using payless car rentals. Their prices were the cheapest on line thought I would save some money! not the case I paid more for my 5 day rental than I have ever paid. but with that being said for a few more dollars you can get a car with a more respectable rental company where you pay what the contract says! not only were they the dirtiest rental cars on the inside I have ever seen being my first rental I felt was not safe, it had some mechanical issues and returned for another both had high miles for rental cars! but they add on fees I have never seen before. I have never written a review on a car rental place before but I am shocked at how they run their business.

Worst rental experience ever! I’m thinking of contacting the Better Business Bureau. Our rental cars check engine light came on, took them 5 hours to bring another when we were only an hour and a half away. when we got the other vehicle it smelt like cigarettes and death! So bad we had to buy an air freshener, Also issues with the brakes. When we return the vehicle they tried to accuse us of smoking in the vehicle tried to charge for detailing fee. Needless to say I would rather spend an extra 50 bucks for peace of mind then to deal with another headache like this company, it was the San Diego location. If people can’t afford to run a business maybe you should get out of the game!

Stay away from this place, they use the classic bait and switch on you! I booked through
when he saw the rate refused to rent me a full size unless I rent it through him directly, ILKER said if I add insurance through him directly he would give it to me. Wow Payless bad business. Stay away from these people!!!

Wow! I am pleasantly surprised. Since car renting can be quite a hit or miss, I had to review the definite hit I had with pay less.
I rented a car a few days ago, just for a quick 24 hour rental. On my pickup and drop off, the gentleman and lady (who shuttled me from the airport) were all very cool and pleasant to deal with.
I also was able to get the best rental car from any of the Ontario Airport companies. It was a newer ford focus that was free of smells, it was clean and easy to get to.
The check in and check out were also quick, which can be SUPER appreciated with a busy traveler. I highly recommend Payless as they’re much cheaper than the other companies!
Pro tip:
they’re off site, so expect to take 2 shuttles to get there. They’re super quick.

Rented a car here for two days. It was the cheapest that I could find so might as well. I was a little worried because with cheaper companies comes not so well maintained cars and ones that do not look that great. When I got to the car rental their system was down so it took a lot I mean a lot longer for me to get my rental. In total almost an hour. Luckily I didn’t have plans or would have been late. I got an okay car, it was a Toyota Yaris hatchback the only problem was there was no covering for the truck. Thus my things were in plan sight. I was a little disappointed because I have had stuff stolen before so it’s nice to have some sort of covering. The car was good, didn’t have a problem but was kind of dirty. There were some stains that were not cleaned up and the car was not washed on the outside. Overall it was a decent experience I would rather have Alamo, enterprises or Avis but you know when you save money sometimes it happens which isn’t good.

A most pleasant experience! Reps were courteous and helpful. The manager even came out to chat with all of us waiting in line. He offered to upgrade me to a mustang for the right price. Would have except I loathe loud gas guzzling cars.
In terms of location, it is a bit of an extra step to go to this car rental company compared to the other car rental location. You will take the airport car rental bus/​van to the drop offsite then wait for the Payless car rental van at the corner to take you. If you are in a hurry and don’t care for the cheap rental then I’d suggest you go with another company but in this day and age anyone can take an extra step for the cheaper deal!!!
You can’t beat the price! Cheapest rental compared to the others. So really you shouldn’t be complaining.
Note to the company: please don’t increase the price when you get popular from my review!

Terrible service. Hidden charges without explanation. Road side assistant charge? Consolidated facility charge?
Associate won’t able to help but the manager worse. He never showed up entire time. Refused give out Corp phone no. & wrong DM phone no. Got scammed big time.
Car over 49k miles with brake issued. Alignment completely off, dirty interior with water stink spots on the seats.
There’ll be biggest mistake if you rent a car from them. Can not trust. No more business for them.

We got to the airport late. James and Jerome told us not worry and got to the airport just in the nick of time. Thank you for going above and beyond. You made the end of our trip a little less stressful. Happy Thanksgiving to both of you.

The prices are good. Customer service is terrible. The cars leave a little something to be desired. Such as enough air in the tires. I can deal with the two shuttle rides it takes to get there, annoying though it may be.
I arrived a little late due to a slight flight delay and previously mentioned two shuttles. I was in a bit of a hurry because of this and upset by an issue with Priceline, who I booked the car through. I was distracted, I admit. I did, however, very specifically tell them no on the daily insurance charges. Guess what they still put me down for. By the time I noticed this and complained, well after I had left, they claimed it was too late and refused to correct THEIR mistake. (If it was actually a mistake and not just a dirty tactic to get more money from a customer.)
Oh, did I mention they then had the nerve to say my business is important to them and hope this incident will not effect my decision to use them in the future? Really? After they cheated me out of an extra $ 77?
I’d rather pay a little more to rent from a more reputable and honest company in the future than give these swindlers my business again. The only way I’d ever use them is if I’m completely desperate.

Simple and Straightforward Rental… Minus the two-​trip bus to get there
Used Payless because of the much better price and my schedule allowing me not to have to hurry.
Arriving at the main car rental concourse by bus, it took me about ten minutes to find (aka: had to ask) the Payless circulator van outside and slightly up the road. It was a four-​minute trip to their lot, which is paired with an airport parking lot.
Staff was very nice, if slow. Part of it seems to be waiting on their computers dragging along. Regardless, the individuals were courteous and they gave me a nice upgrade for my economy rental without a comment. Leaving was as simple as getting things into the car, adjusting the seat and mirrors, and exiting the nondescript gate to the left of the office modular.
Drop-​off was also straightforward. Do wish they could move faster… and note that drop-​off at the airport is actually a bit away from the airport and, so, requires a small walk to the terminal. But all-​in-​all, a good value on the money.

TERRIBLE CUSTOMER SERVICE.
I am never renting from this place… They charge you for services in the beginning and when you are returning your car, they state you never purchased the service you did.
When we were talking to our customer service rep., a customer next to us was having a issue as well. That customers issue was the same thing we experienced, something was purchased but they didn’t have «record» of it.
The rental place is a hack. Don’t come here unless you want to get screwed.

Wow. its true. You get what you paid for.
Took 2 shuttle buses to get to this place. 20 people waiting in one line with one person helping at counter and one employee taking his lunch break right fron of all of us with drinking coke amd browsing internet and doesnt care care about the customers service.
This is my first time and last time with payless rental car… OMG…
One star for this great lady behind the counter working very hard to help all of us.
Otherwise they are no star from me