H & M

I bought some three pairs of shorts for $ 12.99 each and one for $ 17.99. Good deals were spotted from inside and we decided to navigate through the aisles. I’m not a fan of how crowded the shop was altogether and I got sick of the loooong lines. I’m the type that gets butt hurt a little bit easier and when I checked out, cashier was nice but he commented on my drivers license photo and that sort of offended me. Otherwise it was an exceptional experience but not something I would revisit.

This H&M location’s places no importance on customer service. It is evident with the amount of reviews I see here regarding the customer service. I went into the store as I was making my way out of the mall through the food court. However, I noticed some cute cardigans with a sign that said 14.99. I picked it up and went to the register to purchase it. The cash register rang it up as 19.94. I let the cashier know that the cardigan was at a a table with other cardigans and the sign that said the price of 14.99. The cashier only said that it was in select styles and this one must have not been included. This was absolutely ridiculous since they are all at the same table with one price sign! She did not even bother taking the initiative to check and laughed with her coworker as we walked out. I then asked for a manager (Michelle) who was not very helpful. I let her know about ten rude customer service and as we were talking to her the rude cashier was just smirking and continued to laugh! the absolute worst customer service I have ever received! The manager offered us a coupon but we let her know that H&M had lost our service and we would rather go spend our money elsewhere (where a company does value their customer service). She did not even bother to take a look at the table either and see how their false advertisement could be misconstrued. It’s too bad I did not get the name of the cashier but she was absolutely dreadful. I cannot believe the «managers» allow their employees to get away with attitude like that. I will never spend my money at H&M again.

This store is affordable and has nice clothes. The store is big and is always having sales.

Robert, the cashier working there today ¹⁄₂₄ 12:00pm, has HORRIBLE customer service! He has no respect or manner!
We made a return on one item & he complained to his co-​worker (out loud, while we were still there) «oh! It’s gonna be a day like this!», with a very «a-​hole» tone of voice. It’s unbelievable & pathetic to see that he is so unhappy at his job… If you are unhappy, just quit, or suck it up & Deal with it, you moron! At the same time we made a purchase of $ 90. Tried to use a coupon which says minimum purchase $ 60, he stared at the coupon & kept on saying «it says u need to purchase $ 60.
After the translation was done, he didn’t even say thank you or give any eye contact, he just said «next customer please!»… I really don’t understand these people, this is not my 1^st bad experience with H&M clerks.
I feel sorry for H&M for hiring ROBERT. Zero star!

This store is crazy busy! I was frustrated but one of their employees was so sweet. I didn’t catch his name but he was blonde with a curly mustache. He has a great energy and just made the experience so much better. He’s a fast and friendly cashier definitely what any company needs.

Cashier Tyler was awesome he went out of his way to help us find exactly what we were looking for :) will return

Terrible customer service by the cashier Jorge. I’ve never felt so uncomfortable and eager to get out of a store.

Service here is not that great… I waited twenty minutes in line to get to the register. I wanted a jacket I found in a random corner of the store. The jacket had threads coming out in multiple areas. The guy who helped me didn’t help me find another one and just pointed to another room that it MIGHT be in… after that I just left. Someone at Forever 21 could help me better than that guy.

If there is zero star and i will give this store a zero. This the worse customer service h and m store that i ever been. Their cashier never been set rule for customer to wait on line. They pick whatever that they wanted to help. This is the second time that i am at the store wait for 30 minutes to pay that i should not even have to wait if i choose not wait and go for different cashier. Try to make the suggestion to the management. But instead of listen to the voice of customer. The manager said that how they service and no improvement that they needed. With this kind of the retail service. How to you expect customer come back to your store again. I guess with this kind of the franchise store. They dont know and they dont care how customer service. Will never shop this store again and will let people know never shop here since their the service horrible…

The lines at this particular H&M always seem to be really bad. :(As I was waiting in line, this cashier opened up another register and started ushering people towards her. This store is super unprofessional with their multiple lines, and when I complained to the cashier, she gave me attitude :/​ok rude. Thanks Dominique, no need to be rude. I guess I’ll stick to the H&M in SCP.

Not a word.
I went in Sunday, I happened to find a cute top and Jeans while I was in the 30min wait at the dressing room my friend stood in line for me. I got up to the register and the cashier said not one damn word to me. You’d think you would want to start up a convo or a hello, how are you? After being stuck in long lines. (Which I wasn’t). But still. So the whole transaction she not once interacted with me, just to tell me my total. That was it. I did the same to her not one word the whole time snatched my bag and left. The last impression is at the registers so you guys should make it count. That’s how I will determine how my trip went.
I wish receipts had their name
cashier:52 124

Another horrible experience, I go to return a white blazer that I bought not to long ago and will never use. Still had the tag, receipt, even the original bag. I go and this… is inspecting the blazer like a detective and then she and a supervisor say that I cannot return it because it had a makeup spot on it. Wth I never wore it. Ridiculous. Never coming here again

If I had the option to put 0 stars I will !!! My husband took me shopping to that store he literally wanted to leave the clothes I got because the employees are soo rude !!! Really bad customer service .the clothes is so unorganized that when your ready to pay its a different price because the clothes wasn’t in the right spot where the price is !!! Do not shop there !!!

this place has some rude employees. One in specific (Elizabeth) was extremely rude in the dress room. She straight up told my boyfriend to «hurry up, you only have two item and there’s a long line!» & gave us several dirty looks because my boyfriend was trying on a few jeans. It was rude and I’m sorry but if I want to take my time in a dressing room, I have every right, I’m buying from you, that’s is not okay.

My shopping bag ripped and I asked for a new one and the cashier told me he doesn’t give free bags away! Wtf!?! Since when are plastic shopping bags not free???

This store has me feeling indifferent after making a return there.
I made a purchase here, and after not really liking the products when I got home I just wanted to return them. Turns out my cashier never put the receipt in the bag as I requested. Receipts make such a huge difference, and I guess to make things even worse I paid cash.
Anyways, I called the store and gave them my story and they told me they couldn’t do anything about the situation until the next morning because store is about to close. The woman who answered the phone prompted me to return to the store the next morning when they open at 10am so that security can review cameras, and give me my full refund of the items returned.
It’s a good thing I didn’t show up right when they opened. Because when I got there and gave them my story, they hassled me. If it were my fault for losing a receipt I would understand, but no! Your employee is the one who failed to give me my receipt.
The cashier that morning called the manager and security of the tapes and told them I had no receipt for the return and they only offered me to keep the items or get a merchandise credit card. If I wanted to keep the items, I wouldn’t be here in the first place, secondly I paid cash for these items and your cashier didn’t give me the receipt, and this merchandise credit option wasn’t even discussed over the phone. Why is it now?
The manager asked if it was a large purchase, which it was not. Only a few items for $ 100. I guess that determines whether you get your cash back or a credit card.
After declining the card and not accepting anything less they told me to wait another hour to handle my transaction and review the video tapes or whatever they needed to do. The reason to come back later was not really stated. Thank goodness I didn’t go earlier than I did. So when I returned at noon I had to wait another half hour or so for them to take my return.
Overall I did not appreciate how they handled my issue. I stop by H&M stores a lot just to check out the latest styles. The clothes are nice and cheap. But you get what you pay for. I hope all stores aren’t just like this. I’m hopeful for better service for their other stores.

Unilocal’s 365 Review Challenge 2014 #267 — #365
I remember when this store was the Virgin Mega Store back in the 90’s and tanked when mp3’s and iPods were taking over the music scene. God I miss the 90’s!
Now H&M has taken over with their budget friendly pricing and trendy styles that could work for anyone on a tight budget. I have found lots of great shirts and jeans here and can cost anywhere from $ 1 to $ 99. Not bad, eh.
This store gigantic! You have the men’s women’s and children’s section. Walkiing through the store can be a challenge I’d say, especially on weekends. They really should clear the middle aisle for customers to walk in and out freely but I guess that’s how they designed it to make you stop and shop.
During the holidays, you’ll find great deals, also on Black Friday and after Christmas. Register lines can take a while to move, on busy shopping days. Associates seem to be more into themselves and Ni haven’t had one acknowledge me so far since shopping there, only when I was ready to pay. Smh… It seems they need some lessons in building communication skills.

Good selection of clothing. The store is as busy as always. I agree with the other reviewers that the store layout is all messed up. It’s like going through a treasure hunt because of the way the clothes are grouped together. You’d think that what the manequin is wearing is close-​by, but of course you have to look for it. You need to have a better lay-​out of your merchandise!
They had a promotion for an ID when we went. My daughter forgot her ID but had her school app on her phone with her school ID number on it, I don’t understand why this male cashier cannot cannot honor it, what BS! The staff can be friendlier.

I grew up with H&M.
There are several in every bigger German town, so up until a few years ago by closet was filled with H&M.
The quality is hit or miss, but they are always right on trend and have a ton of sales.
I still have a huge bikini collection, that I got for a Euro a piece, you just can’t beat that.
However, it seems the US version is not quite as nice, the sales not quite as crazy.
Designer collections are always fun and a reason to come, but this location just doesn’t blow me away.
It’s a big store with a section for women, men and children but I have yet to buy something.
Though I do always pop in, even if it is just to nab one of their free magazines to read by the pool.

This H&M…oh boy… where do I start… The layout it all messed up! Men’s and Women’s stuff aren’t organized at all! You’ll see women’s stuff both side… then men’s one side and women’s…then men’s and women’s flipped… and some corners… women’s in the men’s section… I can’t shop like this… I get it people used this store to walk through to the other side of the mall… but really now… those people tries to run you over in a big group while you’re trying to look at something in this store. They do need more people of the registers… and less «management» hanging out and chatting and watching the huge lines. There was 4 of them in a group joking around. Terribly managed. I would be so pissed working there to see my boss like that during rush hour… Gotta make that sell ASAP!
South Coast Plaza is way more organized for sure.