Bell Cab

My wife had a terrible ride. They won’t even take credit cards, and you have to have cash on you. They wouldn’t put the address in the GPS and left her at the wrong address. Won’t even help you with your bags, even if you give a tip. No wonder Über and Lyft are replacing cabs.

JERKS! I took a cab from ONT to Claremont and it was $ 31!!! I feel so dirty from being gouged so badly from this ripoff rate. I’m ashamed that I had to pay so much. Ugh. Bell should change their names to BULL.

If I could give this company 0 stars I would. Took
A cab from ONT to my hotel. cab driver complained he had to take me, dropped the f bomb numerous times, complained about using credit cards. I am a weekly business traveler so I take plenty of cabs and this ranks up there with the worst I’ve ever used. Since when do companies complain about getting business? Do yourself a favor and über your next ride or just walk. I’d rather walk and get robbed than ever use this company again. Complete garbage company.

Didn’t even get to make a reservation. Whoever I was talking to sounded like she had me on speaker on phone attached to a selfie stick. There’s no reason one should sound THAT far away.

The cabby that took me to the ONT airport was awesome. Clean can, smelled nice, in and out clean. Got me to my destination fast and safe. Thank you Bell Cab.

I would give zero stars if I could. They were late, didn’t help me with my bag, and then gave me nothing but attitude when I was upset that he was late. Will definitely never use his cab company again!

I took a cab from the Ontario airport to my hotel. Cab number 5748. The cab was dirty, hot and the driver was… well not real nice. I know it was a short ride… about 5 miles. On a $ 15 fare I tip him $ 5 because it was a short ride. Not a thanks or anything. Where is über when you need them?

Worst experience with a cab! I flew in to Ontario airport at midnight, and got into the cab to take me to my home in San Bernardino. The sign for Bell Cab says they take credit cards, the side of the cab said they take credit cards, there was even a credit card reader in the cab. I thought to myself, they obviously take credit cards. I arrived at my house, and handed the driver my corporate card, and he said he can’t take credit cards… WHAT?! I don’t have cash on me! So he drove me around looking for an ATM! This was so unacceptable. He even argued with me that they do take credit cards, but kept saying he can’t take credit cards! What kind of driver did I get?! I will never take this cab company again!

Unfortunately, I had the unpleasant experience of arriving at ONT late at night (international terminal). I usually try to use Über to avoid the type of experience I was about to have, but there were no drivers at that time of night.
So I walked out to the row of waiting cabs, which were only Bell cabs at the time. The driver asked where I was going, I told him, and then he said it would cost a flat rate. It was really high. I live very close by and have taken cabs before so I knew this was way out of line.
I asked about the meter and he refused to use it. And since I really had no choice, and he knew it, I had to pay. Frankly, it felt like a shake down situation. I don’t know if the drivers are independent so they can get away with this or if the company just allows their drivers to go rogue.
I didn’t have a choice, but if you do, I would never recommend this particular cab service. The shadiness of refusing to use the meter really tells the entire story about their professionalism and honesty.

I had a horrible experience sunday night with this company thru the driver Havi. First of all he and his car smelled like the worst body odor. After a 5 hour flight I arrived at the Ontario airport late at night and caught the first taxi. This guy spoke pretty good English and we talked a little on the way home. I offered my address to him but he said he can take directions no need for GPS even after I insisted. Almost at my final destination he started to say he didn’t understand and drove past a few turns. It felt like he was doing it on purpose. Then I get off and give my company card as it was a company trip and then his English gets even worse. He says «Cash, cash only» repeatedly then I look around and it doesn’t say that anywhere on his cab. Finally after explaining that I don’t have cash. He reaches out a slide machine and slides the card on a paper. He makes a copy and then writes it up and then he tells me to write the total. I wrote the total with out a tip $ 33 for less then a 10 minute ride. Über charges me $ 16.57 for the same ride. Then he starts saying the credit card company charges 5% and that he wants cash. I tell him «I have no cash.» Then he raises his voice and demands that I go my house and get cash or to go to the bank. He tears up the credit card receipt in front me for dramatic effect. Didn’t really work. I explain to him again very slowly all I have is the company card. Then he runs another slide of credit card and complains my name doesn’t match the card but it clearly does this goes on for 5 minutes but feels so much longer as I was tired from working that day and traveling on a sunday. I can’t wait until they allow Über to be at the Ontario Airport. They are friendlier, cleaner, less expensive, real time display on your phone, they go off of addresses and just a better experience overall. Cabbies have been around for a long time and it is their faults they got comfortable and complacent. Not upgrading their services and prices. Also cabbies are very expensive and expecting a tip. I usually tip but now I’m so upset with cabs that I don’t even care unless they can meet the standards that Über has set.

Soooo expensive! A ride from Ontario airport to my house is double what I would pay for Über. Estimated cost from Über was 25 – 30 dollars I paid the Bell Cab Co. $ 58.50 and the guy asked for a tip. I told him he should work for Über. They have a monopoly at the airport!!! I’ll never do that again!!! Next time I’ll take a cab just outside the airport then get an Über.
GO UBER!!!

Very poor service and rude.

If I can give a zero review I will! This is far the worst cab service ever. I called at 6pm for a cab pick up at 8:30pm. The girl I spoke to was rude. I figured she was having a bad day so I was fine with it. I told this girl that my flight was at 9:50pm so I need to be picked up at 8:30pm. It is now 8:35pm. I called again to see where the cab is a rude lady picked up and she said there were never a schedule for pick up. She could careless that I’m about to miss my flight. Poor and worst customer service!
Do not use them or it’s on your own risk!
The girls need customer service training! Surprised they are still in business!

I live in Fontana & all the cab companies in ‘current location’ search were sketchy at best. I widened my search to Rancho Cucamonga & this company came up in Ontario. As I was going to the Ontario airport I thought I would give it a shot.
I had an early morning flight. They were 10 minutes early in a newer model Prius. The driver was very polite, my only complaint was that he didn’t seem comfortable driving in the dark. A couple of times he put on his high beams & slowed down to make the necessary turns to get on the freeway, merge, etc.
Since there was no traffic, it didn’t really matter. Got to the airport with time to spare. I will call them again for my next trip.

I called this cab company after another one failed to show up for my reserved pickup, didn’t answer the phone when I called to check on my cab, or call me back when I left a message.
Bell Cabs 1) answered the phone when I called, 2) a real person spoke to me on the first try, and 3) got a cab to me within 45 minutes of me cold-​calling them, even with the epic amount of rain we were having. They even called me back after 30 minutes, to double-​check that the reserved cab from the other company hadn’t shown up, and to let me know my cab would be the next sent out. The same girl spoke to me both times, and then called me with a 1-​minute warning.
My only peeves are that the cab was pretty old and needed some freshening up inside, and that I was waiting right outside my front door, on the sidewalk, and the cab driver drove right past me, even as I ran after him, shouting and waving my arms frantically. For some reason, the driver drove around to the garage side (back) of the house, while ignoring the person standing right outside the front door. This is what happens when we rely too much on our gps, which usually effs up at least once! :eyeroll, snort:
It was last weekend, when we were having epic downpours and flash flood alerts, so I wasn’t too happy about being outside an extra 5 minutes in the freaking monsoon we were having, but once I was in the cab the driver was perfectly pleasant and professional. Considering the truly nasty weather, he got me to my destination quickly AND safely; there were literally places on surface streets with at least 6 inches of standing water, and I could see he was being very alert, checking mirrors often, and kept chitchat to a minimum. Even as he sped up once on the freeway where conditions were safer, I could tell he stayed just as alert.
Great save by Bell Cabs, will definitely try them again.

Called in the evening to arrange a 4:45am cab, they arrived at 4:30 and the driver was irked when my husband pointed out the error. Sure early is better than late but accurate is even more appreciated. Sigh.