Vanderbilt Apartments

I’ve lived here for over 5 years and can’t wait to move out. The only thing that has kept us here is that our house we wanted to move to fell through and we extended our contract one more year. By looking at other reviews I see we aren’t the only one with issues.
The biggest issue is that the grounds and building maintenance is a bad joke, mostly due to the fact that nothing is actually fixed right the first time. It’s a bandaid here and there until it becomes a real problem. I’ve seen our building change out tenants completely twice in the time we’ve stayed, against our own desires.
While the office staff is pleasant to deal with, it seems like they are only interested in minimizing expenses until it becomes a huge unavoidable issue. It feels like the owners/​management has no interest in long term maintenance.
Here is the list of items that has led to this one star review over the last 5 years.
— dishwasher service (3x — once completely flooded the kitchen after a new one was installed)
— air conditioning serviced 5+ times (they kept refilling it until they discovered it was leaking)
— security door doesn’t lock (took about 4 – 5 requests and is once agin not working as of writing this)
— stovetop didn’t work (2x, this was the best service experience)
— leaky roof (3x, still a work in progress and gets worse with every rain storm)
— bathroom drains unusually slow (after 4+ times, we gave up on this and just use Drano about once a month to keep backups from getting too bad. I asked a plumber friend and they said the building likely suffers from an airgap problem that prevents drains working most effectively.
— furnace fan broken and fixed in about a week (second best experience)
— bedroom window cracked, and does not open (they replaced and broke a replacement because the building had settled and the window hole is no longer the same size — the window does not open!)
I would only recommend this place to live to someone I hated and couldn’t forgive.

I STRONGLY ADVISE AGAINST ANY RICHDALE PROPERTY !!!
They kill you when you leave.
They will never give your SECURITY DEPOSIT back.
I lived here with my family merely due to one reason.
I had most of my colleagues living here and I wanted to have some company.
Upon birth of my first kid, I upgrade within the same community and they charged me 500 $ for cleanliness, even though me and my wife worked on it for a whole week.
My wife picked this new apartment simply from the map after visiting their MODEL apartment, because this apartment was occupied when we took this decision. On moving I found, there were no lights in the living room, I called and was told this apartment has no lights in living room and I would have to buy our own light stand for living room.
Throughout the three years, the management has been highly unresponsive with generic replies. There was a big cracked cemented piece of floor in our new patio, I informed them to fix it, so that my kid wouldn’t be falling around and it was never repaired in 1.5 yrs.
Upon moving out, I asked them if I will have to pay for anything if I move out earlier than the lease date, I was told about nothing except that month’s rent if it remains un-​rented. So,
I gave them a notice of eviction for one month earlier than the expected lease, and they didn’t bother telling me about any RELET fee. And now, their corporate office is charging me 725 $ for the RELET. even though it was last month after three years, and the next tenant is coming in only 15DAYS before the expiry of my lease. I told that lady that I was not informed about this fee, and someone else is coming for only fifteen days and she responded «This RELET is not gonna go away, period»
I asked her if I could talk to her senior or supervisor, and she said, «there is no one else, I am the only one in outgoing department»
Finally after finding no alternative option, when I called her to pay the charges, she sent me an agreement saying that it is a secret agreement, will not be shared with anyone, I will not be pressing charges against them to any agency or website. I will have to call in the payment every month.
I highly advise against even thinking of living this group at all.

I’ve lived at the Vanderbilt for 8 years. Grounds are well kept, snow removal fast, and repairs done in a timely way. Walking and bike paths near by. Large rec rooms with indoor pool. There are benefits to renting.

Be very careful renting from Richdale Group. The apartments are decent, and they have had good service for small issues. HOWEVER when you have a big problem that is causing damage to your belongings– NOTHING! Good luck getting anyone to fix a leaky ceiling when it rains. I have asked for repairs for 4 months– never hear another word, and they didn’t repair it. Made over 5 phone calls– including reporting that there is now a mildew problem, our apartment reeked of mildew. Four weeks ago the water ran into the back of my 42 inch flat screen television– it is ruined– they expect renters insurance to cover what they neglected. (yes I have renters insurance, but that is besides the point – if they fixed what is broke this wouldn’t be a problem– it still is money and time out of my pocked! And renters insurance doesn’t fix mold and mildew, nor does it cover our deductable. And when you call to complain at headquarters — no one returns your call. —– when they finally called me back three weeks later, they said they didn’t believe water went into the back of my tv. I woke up during a storm and saw the water running in my tv. There is also mold in the apartment, we moved out to keep the rest of our belonging from being ruined and to get away from the mold due to allergies.
Also beware of when you rent your apartment, they quote you about $ 40 less than what they actually charge you. But you don’t find that out until you are there to pick up your keys and sign your lease. By that time you already have movers ready. YES, I’ve heard the same story from 4 neighboring apartments.

My son lived in this complex the summer of 13. It was clean but just average as for appliances and fixtures.
It has been a night mare trying to receive our deposit back. ‘No one’ has the correct paper work, when it comes to issuing a check. Huh… All papers were completed when he moved out thou…