Sherwin-Williams Paint Store

I’ve had quite a few really great experiences here. I’ve never painted a house before, neither has my husband. We went in to get an idea of what we needed, and Steve did a fantastic job of helping us out. We happened to be there on a weekend when there was a sale. He recommended the best paint based on what we were looking to do — and didn’t try to upsell us. In fact, he actually recommended one of the less expensive paints. He showed us the basics in terms of materials we would need to set us up for success.
The only reason why I took away one star is because this place is always packed and there are only a couple of people working at one time. Because the sales reps do such a great job spending time with each customer, it takes a while to be waited on. However, it’s definitely worth the wait.

Terrible experience. Was in the store for 15 minutes, not one employee acknowledged my wife or me. Made me feel like a burden to the employees rather than someone they wanted to help. I went to home depot, greated immediately and helped quickly at Home Depot.

good paint

Don’t go to this paint store! Poor customer service and rude employees.
I was working on a project up in the mountains and needed some paint. Called the store — they said they had the product and could mix in up in about ten minutes. Drove the hour to the store. Once there the story changed. It would not take 10 minutes but until the next day to mix up the paint. (Hey — it’s only two hours of extra driving) When I told the guy I called and they said it would only be ten minutes, he said he did not tell me it would be ten minutes and got angry for suggesting someone said otherwise. No apology for giving the wrong information on the phone. No offer to help me out of a jam. They told me tomorrow or nothing.
Fortunately I found another paint store down the street that had a product which would work. They cheerfully mixed up the paint and I was on my way in about fifteen minutes.