This is an industrial building hidden out in Ralston behind the high-school. I am guessing they do a lot of mail order or manufacture here. I was tipped off to this place when I broke my glasses a few years back. I brought them in and had them back in less than 15 minutes tightened, fixed and good as new and for a small charge. This happened again two days ago and it was the worst timing and I had to be at work and had so much on my plate that day. The woman that runs the small retail area was super friendly, got me in and out in under an hour(this was a worse break and the person fixing it was on lunch) and again they fixed and tightened them for a very small fee. She even apologized for it taking so long! This place has saved me twice and didn’t gouge me while doing so.
Jeffrey C.
Place rating: 1 Chicago, IL
Terrible customer experience. This company claims UPS delivered my glasses that were never received. They were completely unhelpful at finding a resolution to this situation. Even though I never received their merchandise they said it was not their fault and I could reorder a new pair at full price. Now I have an unhappy patient and I paid twice for their glasses. Treated me like I was unimportant. Buyer beware.