Jone-Z Party Buses

I don’t usually review businesses on this app, but recent experience with this company prompted me to do so. A friend was getting married last weekend, and booked a party bus through Jone-​Z months in advance for the three hours between the wedding and the reception. Pretty standard. He commented, while we were taking post-​ceremony pictures, that he hopes the bus shows up. He explained that he had called Jone-​Z each of the four days leading up to the reception, leaving multiple voicemails in an attempt to confirm the reservation was still good to go. He said that his multiple calls over the greater course of a week had yielded only an automated email confirming his reservation as he ordered it. However, he couldn’t get anyone from the company to answer his calls or return his voicemails. I figured that he was just being overly paranoid, and the confirmation email surely meant the bus would be there and on time. His paranoia was well founded.
After the pictures concluded, the bus was nowhere to be found. We figured the bus had just been running behind, which is no huge deal, as we had a bunch of time to kill. We made multiple calls to Jone-​Z, none of which were answered. Shocker. Approximately a half hour after it was supposed to arrive, a Jone-​Z bus appeared in the church parking lot. Great– now we can get on with it. As the wedding party began to load coolers onto the bus, the groom noticed that the bus didn’t look like the one he reserved. When he mentioned this to the driver, he haphazardly told him that the bus he had reserved months ago had brake problems and wasn’t able to run, so they ran out the only bus they had. The only problem was that it was well over 90 degrees with what I’m assuming was over 90% humidity, and the bus they brought was not equipped with air conditioning. «Sorry dude. We’ll give you $ 100 off of your fee.» We all agreed that this wasn’t going to work with the weather and 3 piece suits we were wearing, so the groom told him we wouldn’t be using their service. We were then left to figure out something to do in the meantime. We called Jone-​Z multiple times thereafter (no answer), and tried every other party bus company in the city. Unsurprisingly, every other air-​conditioned bus in the city was in use, so we eventually went to the bride’s father’s house.
I completely understand that mechanical issues happen at unexpected times, and that safety is paramount when offering service vehicles. What I don’t understand is how this company continues to be in business with their seemingly complete disregard for any type of professionalism. I’m not sure when the brake issue was found on the bus, but, whenever it was, they should have shown most basic level of courtesy to their paying customer by giving them a call to explain the situation and offer options. Instead, they tried to force a lesser product onto their customer by ambushing them and offering $ 100 off of their original fee for a bus that they had to know wouldn’t work in those conditions. Not only did their plan of action in this situation show little-​to-​no respect for their customer, but also for the event that they were reserved for. This kind of experience could easily put a huge damper on a less-​easy going couple’s wedding.
When working in the service industry, customer satisfaction is paramount, and this company seems to fail miserably time after time, based on this experience and other reviews. If anyone else has a few busses and an ounce of common sense when it comes to customer service, I’m sure they’d be able to successfully take a huge slice out of Jone-Z’s customer base. «Sorry dude.»

This company, from when I can tell, it is run by a bunch of jerks. I have no idea how they stay in business. I’ve had a couple of experiences with them, and both times they were just incredibly rude. I never give one star ratings, but this is ridiculous and jone z has earned it.