J & J Small Engine Service

Our mower was acting up, only a couple months after purchasing it. We were directed by the mower manufacturer to take it here for work under warranty. We dropped it off for them to look at, with the knowledge that we wanted work done under warranty. Apparently, that could not be done for whatever reason (don’t know, we never heard from them.) They decided to go ahead and do work on our mower outside of warranty, therefor racking up a bill for work we never authorized them for. When trying to remind them that we never gave them permission to do work outside of the manufacturer’s warranty, I was told to «shut my mouth!» I’ve never gone to the BBB, or «lawyered up» over a crappy business before. But that streak ends with this den of crooks.

J&J’s is a small business that has been in Bellevue/​Omaha for many years. My guess is family owned and operated. I have bought many of my lawn equipment from them including my ExMark. They have great products, always responsive to my service needs and are very knowledgeable bout the equipment they sell. Yes. you can go to the big stores and may be able to get items a few dollars cheaper but J&J’s is always there and feel they care about me as their customer. I have also had them service my equipment. I just had them give me a tune-​up for my mower and got it back in a week. I was thrilled how quickly they turned it around. I am a fan and will continue to come back as they have treated me well. The owner has always been nice. I like to support small business when I can especially ones that deserve my business. You can count on J&J.

I purchased a toro lawn mower from them 10 years ago. I went because my mower, I thought need some oil. Also I might check out their new mowers. Knowledgeable personnel. show you how replace a part you bought, if you don’t know. I’ll just say there nice people.
I’ll be honest, I’ve gone to Home Depot and how can you not miss their mowers, just staring you in the face. Pricey technology, but it makes life easier. So I look and compare, why not.
Getting back to JJ engine, check out their models about the same in price, but what I liked was they answer my questions or they ask what size of motor you need, heavy duty, is your yard flat or hilly and they had my file from 10 years back, same model, same price, I paid back then, with some new features, but like I told the salesperson, nice mower, let me change the filter and oil and if It gives me problems, and it’s done I’ll come back and buy a new one. They gas it up and put the oil in, Home Depot doesn’t do that, or there isn’t someone readily available to answer questions, you are on your own, ladies, we just need some help getting started.
Well came home changed the filter added some oil and well …, Toros don’t disappoint!
Maybe next season JJ’s

Stay away from this business if you need service on anything they are authorized to provide service.
They are an authorized service location for Mantis Garden Tools.
I took a small chain saw on a pole to them in the middle of May for repair. The saw required replacement parts. On July 11, I returned and asked if they had an idea when the saw would be fixed. They indicated they would call me. I called again on August 18 and talked to Kim. He indicated that he had received some of the parts but was waiting on additional parts. Two days later I talked to Kim and found out the parts are no longer manufactured. He asked for a $ 20 diagnostic fee. I told him he would have to get his money from Mantis and to throw the product in the dumpster. (Why would I want something back that does not function?)
This business could have contacted Mantis much sooner to find out that the product’s parts were no longer manufactured and told me sooner but chose not to do that. Very Poor Service.