Home Innovations Spas

They’re the only Master Spa dealer in Omaha and they won’t repair the hot tub the previous owner that I bought my house from and they have no referrals for the work.

We purchased our hot tub here 2 years ago. They were great before the sale, answering questions, helpful, nice, After our purchase we tried to use the great warranty they offered, everything we had issues with were exempt. Oh sorry, that is not included in the warranty. They do not return phone calls, ordered wrong parts, then we went in cause we were having issues with our staying clear. They told us to try bromine and switch to see if it helped. It did not help and made situation worse. Then we tried to return the chemicals (used maybe 3 times) and they refused to return them. Said their chemicals are not bad, its was user error. We have purchased all our chemicals and any thing we needed for the hot tub from them. They have been taking our money for 2 years. I cannot accept such bad customer service and misinformation. I would not recommend anyone to use this business. Look for service and products else where.