Advanced Dermatology of the Midlands

I got laser treatment done here and my experience was horrible! The doctor is always running 45 min. — an hour behind. I paid 1250 for 6 sessions that take about 15 – 20 min. On 2 different occasions (out of 6) I was rescheduled. Once they called me exactly at my appointment time when I was already on my way 25 min. Drive. For maintenance of the machine. The second time I waited nearly an hour in the waiting room just for them to come out and tell me the doc doesn’t have time to do the procedure. Then they proceeded to tell me the doctor said he will only do the laser at the very last appointment of the day. I told them this was inconvenient for me bc I have to pick up my husband in the afternoons. No one seemed concerned with the convenience for me. Especially the doctor whom I assume makes boocoo bucks. The last visit I had I walked into the reception area and up to the counter. The receptionist was processing some paperwork and told me to wait. I stood there awkwardly for about 6 min. Finally I sat down in the waiting room then she called me up. Just to check in. I used to work for a busy dental office and if I was doing paperwork that was more involved I would check the patient in first, then resume my other tasks. Seems like there are a large amount of receptionists working but no one has time to check a pt in? I also waited 45 min. to be seen. I am not one to complain about french fries at a drive thru or a Starbucks drink. This is a service I paid over a thousand dollars for out of pocket. I was very disappointed in the quality of care I received. I was thinking about getting some other procedures done but I wont be returning here.

Worst experience ever! They care only about the money! And the sad part is I have Tri-​Care Prime so they know they will get full pay. The front staff are rude beyond belief. The office manager ‘Chuck’ is so passive with your concerns that when I was talking to him I thought maybe I was on some kind of reality TV prank show. I’m amazed they are still in business!!! Stay away and find someone/​place competent.

Advanced dermatology cares about each patient that walks through the doors. I felt comfortable there the moment I walked in. The new location in Omaha sterling ridge is gorgeous! It’s a brand new facility only one year old. The providers are all great!