The UPS Store

I’ve been here several times over the last 2 years. I’ve always been treated well and everything was done as expected. No problems ever.

This place is horrible. I went to get a simple estimate on shipping out a large item to leave completely frustrated and belittled. I was met with hostility, attitude and obvious price extortion for packaging an item. I was laughed at by them and felt uncomfortable the entire time! They were quick to judge other businesses practices and spent the entire time making a joke out of the transaction i was trying to make. I came in with a problem and they made it worse. I am a Olympian business owner who ships out tons of packages and I will never go to this location again and advise others not to go.

I am very very disappointed with UPS. It is not this specific location on westside Olympia. I believe they are nice and try best for customers. I dropped off the package that was delivered wrong address. It came to my house and the package doesn’t belong to any of my household. Instead calling (which I should have), I decided to stop by the store so I thought they can deliver again. I also had another errands nearby the area, so it was on the way anyway. Then, they told me «I» have to bring to USPS, not UPS because USPS bought the UPS delivery (really??) so «I» have to call 1800 number and either I deliver to USPS myself or I have to bring the package home and wait UPS drivers to come back and pick up. So, UPS customer service make the front desk sounds looser and helpless and rude (in the way), and make the customers to work their mistakes to be fixed. At first, UPS drivers must double or triple check on the address and names before they deliver. Also, they must knock door and stay for a few min so we (customer) have time to check on the package. A little bit time makes a big different on customer service. UPS need to learn and must respect customer. They even don’t apology for wrong delivery either. The personnels at the UPS store actually said (with respect) «We can’t take the package. You have to call 1 – 800 number and ask them to come over and pick it up.» «You have to do this. You have to take to USPS if you wanna drop the box off. It’s not our job»
This is how I would do for customer.
I would say: «we apologies for the driver dropped off on your address. Unfortunately, we are not able to re-​deliver for the package because we have separate business from store here and delivery, so I would write down the number you can call so the driver can pick up at your address. Sorry for the inconvenience and thank you for your kindness to deliver the package. We are always here for help customers and we try our best. «
Sorry for UPS employees out there who work for UPS with honor and I believe there are hard workers and delivery drivers who are sincerely bring us important packages and I do respect their job. But, unfortunately, there are a few UPS employees have no idea about customer services and inexperienced with certain situations who need enforcement of training.
I don’t recommend UPS. Sorry.

Horrible customer service! Tried to send a package to be billed to client and stated that upfront. The older lady employee packed the laptop and then said it would be $ 70 to send it and refused to bill the business that was requesting I just bill their account. When I repeated that I was not supposed to pay for it, I was told it would be $ 20 for the packing she had just done, a foot of bubble wrap and small box and tape. When I said I didn’t want to pay $ 20 for a box the employee took a box knife and carelessly cut though all the packing materials and rudely handed me the laptop back and said I need to go to a different store to send it back to them.

Nice lady helped me master enlarging a copy. Copy machines are hard to figure out these days. She really went the extra mile to help me get the end result I needed. She knew the machine well and was really helpful.

What a joke! Took in a PREPAID Amazon return box like I have done many times before. I have gone to other ups stores with no problem to print the label and send the box off. This store charged me $ 2.49 for «emailing» them the label, $.29 for printing the label and $ 2 for taping it shut. I could maybe see a charge for printing a label but emailing fee. Really!?!

Great service and so much easier to have my mail sent to a secure place. They always remember who I am. I have been a customer and have my mail delivered here for at least ten years. I would recommend highly.

Took a nicely boxed (save the top opening) pre-​paid UPS package here today. They wanted 3 dollars to apply a single piece of tape to seal it. How cheap is that?
My local UPS store in Auburn, WA doesn’t stick their customers with a junk fee like this. In fact, they will even box things up for you if they have the materials handy. I will take my business elsewhere.
3 bucks. For a piece of tape.

Is it weird to love a UPS store? How about the great customer service? It really can’t get any better than this place. I got a mail box there years ago when I lived in Olympia and now I live in Bremerton about an hour away. I still keep them as my mailbox because they are almost like family to me. I come in and they great me by my first name and go get my mail and packages. I travel a lot so when I’m gone for sometime more than a month they hold everything for me. They will recycle boxes and packaging as sometimes I will De-​box things in order to fit them on my motorcycle. Yup, I love this place! They set the bar very high for every other business.

Most fabulous customer service ever! I visit frequently from Los Angeles and I ship all my packages to family members through this store — they are efficient and a joy to deal with. My mother has had a mailbox with the store for over a decade now (she loves them as well), and I had a couple of last minute Christmas presents shipped to her mailbox — they were expected to arrive on the 24^th. That day, Christmas Eve, I had planned to pick them up at the end of the day, when it suddenly occurred to me that they might be closing early. It was 2:56 pm. I called and, sure enough, they were closing at 3pm to go home to their families. I explained my situation and the owner was kind enough to wait behind for me while I drove there from way out on Cooper Point Road to pick up the packages. A great store with great people running it. Wish we had one like it in LA :)