The Rants Group

We have been using the Rants Group for many years. Darrell was a great mediator between the renter and myself. When our last tenants moved out, Darrell was able to get the house ready for the market and rented in about a month. I appreciate all of the help and assistance that I have received from this company.

We have used the Rants Group for several years. They were recommended by friends who had also used them several years. They were very professional and helpful. I would highly recommend them to anyone needing their service. Thanks Darrell you are great.

We are filling a complaint against Teri Haglund who works at The Rants Group for her extremely unprofessional and poor service which caused my family undue stress and forced us into an unexpected and unplanned move. From the moment we paid the first months rent, Teri’s attitude and treatment of us completely changed. Any request for repairs or issues found in the home were met with rude, unprofessional, and eventually untimely responses. For these and the specific reasons listed below,
1)The carpets were not cleaned as stated, at least not to any acceptable standard. The pictures we took on June 26^th 2015 (move in date) show the dust/​dirt/​dogs hair collected from our initial vacuuming. Teri told us the carpets were cleaned and ready to move in before we signed the lease. Our furniture was shipped from Korea, so we had to sleep on the carpets prior to our furniture arriving. Our son who was 16 months old at the time, spent most of time on the dirty carpets.
2)We gathered two big bags of dog feces from the back yard which was potentially harmful to my 16 month old son.
3)My 13 yr old son¡¯s room¡¯s window screen was broken/​bent before we moved in. We asked Teri to fix it but it took two and half months to be replaced. Teri sent her contractor but instead of replacing the bent screen they simply tried to bend it back into place. Teri finally said we had to wait for Jennifer (contractor) to return from vacation, that was on July 2^nd. I emailed her on July 25^th to see if Jennifer was back but got no reply from Teri. I asked her again on Sep 10^th, she finally told me she would send Jennifer to replace it but we needed to pay for all the cost. For the entire two and half months which was in summer my son¡¯s window was rarely open because if opened bugs/​flies/​spiders came into his room. I asked Jennifer when she finally came to fix the window and she said they went camping for only a couple days not two and half months.
4) Dish washer was broken before we moved in and it was finally replaced a month later. On Oct 26^th 2015 we simply asked Teri to have someone come over to take look at the electric system because of repeated circuit trips and power failure for our safety. She did not try to help us as always but in turn sent an email asking us to move out ASAP. The relationship with her has failed by far. We pay rent and all utilities on time and we have a good relationship with our neighbors, we did not break any laws or the house. The way Teri «solves» problems is unprofessional and discourteous. We are not the only family that has complained regarding her behavior and unprofessional attitude. The work order guidelines from The Rants Group website Teri did not follow it at all. The Rants Group rents homes in Lacey/​Olympia, many of which are military families, it’s very disappointing that she provides such poor and un-​accpeptable service. We are filing this complaint in the hopes that our military families will be treated right.

The Rants Group is the most unprofessional property management company I have conducted business with in over 10 years of leasing without prior issue. The property manager I worked with, Darrell McQuiston, was unhelpful and rude. It would routinely take multiple phone calls to reach him or hear back; his email responses were mostly unintelligible due to a lack of grammar or use of full sentences; he made several mistakes on the first two drafts of the lease documents I was given to sign (name, rent amount, and security deposit all incorrect) that I discovered last minute; gave misleading information about the property upon both move-​in and move-​out; and when asked a question about payment receipts, raised his voice and began name-​calling over the phone. My experience with the Rants Group was honestly so terrible that it was the deciding factor in why I chose to move as soon as my lease expired, despite not having any problems with the owner of the property, whom I frequently had to contact when I could not reach Mr. McQuiston about a question or concern.
Now 6 months after I thought my business with the Rants Group had concluded, Darrell McQuiston is threatening my family with collections for an unsubstantiated and illegal charge that came long after my tenancy had ended, due to what he is calling a mistake on his part. It is unbelievable that after all this time, the Rants Group is still trying to make money off of me, but now by using Darrell McQuiston’s incompetency as a property manager as their pretense for doing so. I would warn anyone that is still considering leasing or renting through the Rants Group to be careful and document everything, because their underhanded and unprofessional conduct may end up costing you in ways that you would never anticipate.

I have had the pleasure of working with a man named Darrell from Rants Group and he made what I thought was going to be another dreadful experience a very easy and painless one. We were put in a bad situation by the previous management company we were going thru and needed to get into a new rental asap. We looked at one home and loved it applied for it and in the meantime Darrell had another home come open that he thought better fit my kids and I and he couldn’t have been more right. It is obvious he actually listens and takes the time to get to know his clients needs and wants. We love our new borrowed home and look forward to moving in and working with the Rants Group!!! Thank you Darrell!!!

I have been stood up twice now by the same agent to see two rental properties. I waited 15 mins for her arrival (while on my lunch break) and she didn’t show. I emailed her both times explaining I couldn’t wait any longer because I had to get back to work and no response. Unprofessional and not courteous. Will not rent from this company.