Mud Bay

Wow! I try to buy local but salesperson Kristy told me today that I have to use my my bank card as a Debit because of the chip technology. She maintained this even after another salesperson told her how to use it as a Visa, saying there are rules and I can’t count on using it as a Visa next time. I’ve used this card every other place as a Visa without incident. Amazon and Chewy will be getting my regular business from now on – plus they are cheaper and deliver to my door!

Customer service is alive and well at Mud Bay. Each time I’ve been in to purchase an item the staff has been very helpful. I needed a doggie collar and they special ordered it from the warehouse promising I’d have it today. I popped in to pick it up today it hadn’t been unpacked yet but they just got the shipment out and found it while I was there. The manager later called to make sure it was me who got the special order. Nice! You rock. Thank you.

Very knowledgeable staff!
Went in looking for solutions for an itchy dog. Staff helped us pick out a new food, treats, and shampoo and educated us on what could be irritating our dog.
About a month later and our dog is doing so much better!

My grandpa needed help cause his fat chihuahuas had fleas lol. He bought shampoo and «organic» treatment. He washed them down and followed the instructions but they still had it. In the end he just went to the clinic and got like a spray or something and that worked. The employees are helpful in explaining everything though.

LOVE THIS STORE! The staff is so nice and its shows they care about animals!

I come here to get food for my cat. Wow, there is a lot to choose from. The people who work here really seem to know their stuff. Which is nice to get additional information. It is a bit on the expensive side but I think it is worth it. Pets are welcome to come inside with their owners. Fun to see them too.

Amazing

I love Mud Bay. Years ago, I adopted my pup and brought him to mud bay to pick out food, a bed, and all the necessities one needs to become a new parent. One look and their employees knew I was a new mom. They asked me if I just got him and I still had the papers freshly inked in my pocket.
They set me up with a bunch of discounts and free food and samples and recs. a whole package of things for me and the Puds so that we could take our time getting to know each other instead of worrying about something I may have had to get at the store.
They treated my Pup with the love of a thousand aunties and uncles and I continued to stop by the store through out my years running between Oly and Seattle. The staff are consistently knowledgable and the products are always well stocked and neat.
Thanks, mud bay for that welcome home package for rescues! I hope you continue that service! Saved me hundreds of dollars, helped my rescue pup get healthy, and helped a new mom not fly into a crazed panic!

The absolute best pet store. I was pretty much sold after they gave me free canned food for my cat to try multiple times. They have great staff, all extremely helpful and willing to spend as much time with you as needed. Their prices are really good and basically everything they sell is healthy for your animals. It seems like they are open all the damn time so its very convenient. I will never go back to Petsmart and Petco.

Mud bay was very helpful when I was picking out a new dog food for our black lab who was having allergies! Thr guy that helped me explained all the reasons for different ingredients and how animals react to them. I ended up switching my dog to a better dog food. Although expensive, my dog doesnt have a cell phone bill or clothes allowance so I figured we could swing It!

Friendly & knowledgeable staff, amazing selection, and the dogs love going into the store. Keep your pets healthy here!

I love this pet store. They have natural products for my dog (whom I love to death). I can’t buy any of the big brand labels at other chain pet stores because they give him soft BMs. They certainly seem to only sell the very best products!
Also, they adore when you bring in dogs. ;)

Love Mud Bay! Highest quality foods, friendly staff, and excellent return policy. I wish there were other products/​brands that they would carry, but I am very satisfied with all the options available. Support local :)

This is an awesome pet store, the best one in Olympia. The team is knowledgeable, holistically minded, environmentally conscious, and friendly.
I’ve had experience with Alex and he is a pet store Rockstar! He encompasses all of the qualities that I mentioned. Based on his performance and the products I experienced in the store, it’s safe to say that these are team qualities.
Go Mud Bay! This is why we support local. Quality and local knowledge!

First Impressions. Nice lot with plenty of parking and welcoming storefront. I saw employees helping customers with their big bags of dog food, so that was a good sign.
Coming in Mona, my scottie, and I were cheerfully greeted, but mostly left to browse after we entered, which I actually enjoyed.
Another thing I loved is how quiet it was for a weekend day. It was chaotic like a lot of ‘pet places’ can feel.
They have a great selection of premium dog food and treats/​chews, as well as a variety of good dog toys to choose from. I wish I had more time to look at the supplements, but there is always next time.
I was looking for something for my teething puppy to chew on and picked out a couple of things to try. The super friendly and helpful sales clerk helped me pick out some perfect chews for my Mona monster.
I am looking forward to going back and doing some more exploring and chatting up the staff for advice.

Knowledgeable staff, who are willing to admit when they don’t know something– and grab another staff member and/​or some printed materials for you. Stellar return policy– don’t like something? Bring it back. FULL REFUND. You heard me, not just in store credit (though you can use it at the store if you want) — a refund. That’s awesome. The toy selection isn’t what I would call huge, but the food and health stuff sure is– which is what matters most anyhow. They can also special order things, I get my 50# bags of guinea pig food here.

oh, wow. Mud Bay. They are amazing. Pricey, but you can take ANYTHING back, which is important with a picky cat like mine. They were able to solve my cat’s digestive problems, which FOUR vets couldn’t figure out! We switched my cat to raw food, and no more major (and smelly and gross) digestive issues! Yay! And the raw has made it so his litter box does not smell. At all. Seriously. Its amazing.
When the manufacturer ran out of the raw rabbit (which was the only raw he would eat), at first we thought, well he’ll eat the chicken if he gets hungry enough, but Mud Bay advised us that can be dangerous — if cats go without eating for more than a couple days it can damage their organs. They said cats rely on their noses to figure out what food is and since raw doesn’t have much of a smell, suggested that we put a little of a strong smelling canned food in with the raw and mix it up. Worked like a charm! And was much cheaper. We can also vary my cat’s flavors more too, with canned seafood, duck, beef, etc, so he doesn’t get bored.
AND they give free/​reduced samples of almost any food they carry, dry, wet or raw!
These people know animals super well, have wonderful products, and a great return policy. Soooo worth paying a bit more.

The *ONLY* store we go to for our furkid. This place is fantastic.
The biggest selection of the highest quality foods around. Wet, dry, raw, grain-​free, you name it and they got it. A great treat «buffet» of bulk treats for dogs, and a great price on high quality pre-​packaged treats.
A huge selection of toys for cats and dogs, including some eco-​friendly brands. They also accept returns if a food or toy doesn’t live up to your expectations. Half way through a large bag of food, my dog didn’t like it and had bad skin flare ups, they took the bag back with a FULL refund!
Sweet staff, who obviously love the animals!

I went into this store and was VERY clear I wanted a pet conditioner spray. The person helping me was very rude and told me it was my pets diet and explained that she had been doing this for ONE whole year. I told her that I didn’t need advice on diet and just wanted to know the difference between the $ 6 conditioner and the $ 16 one because there were new brands since I last worked in a pet shop. She just said that the $ 16 was more popular but could not explain WHY! She wouldn’t even look though the packaging. She was SO rude to me I had to run out of the store.
This store hires their friends or something because no one there seems to know ANYTHING about pet supplies or food. They have one robot answer for everything. I would try and work there if I was not so horrified by their opinion of customer service.

They sell a wide variety of yummy health food for pets, high quality and reasonably priced considering, along with numerous other accoutrements you’d expect like furniture, toys and carriers. While typical pet stores carry mostly the same products from mostly the same manufacturers, the ‘Granary offers what I rarely find elsewhere.
Their staff are always friendly and helpful. This place is a staple of my furry kids’ care.