Dare Britannia, Ltd.

These guys where great. My wife and I came down to Olympia over Labor Day weekend and when getting into town our Range Rover broke down and wouldn’t start. I had it towed here because they are the Land Rover experts in this area. Unfortunately the car is not repairable, but there where very nice to be honest with and let me know it may not be worth fixing but that they would take a look. I ended up not having them check after doing my own research and taking the advise of the mechanic I talked with. Charles was more then polite over our email interactions and a pleasure to deal with. They are all around great people. If you need rover work done they can do it. Thank you guys.

My Rover was delivered here by tow truck after a breakdown. The tow was 30 miles in the direction of home (which is another 2−½ hours away — more about driving time in a moment). It was an electrical problem, intermittent and bizarre — but in scant time the electrical specialist isolated the problem to a failing alternator. I got a comprehensive email report on the trouble-​shooting steps plus a phone call to explain theory of how a less-​than-​catastrophic failure in power output could produce such weird symptoms. Also got an after-​action report on cold start and warm start testing after new alternator installed. The whole forensic process was superb, matched by direct communication with the technician in charge. To be clear on that, my first phone conversation was with the owner, who conferenced the electrical specialist to introduce who would be responsible for troubleshooting. Work was finished in a bit more than a day at shop rates and parts costs comparable to my local garage (Long Beach peninsula). Tremendous service, really — I’ve put 330,000 miles on the rig since new (1997 NAS Defender 90 soft top) and at some dealerships, the service queue is days or weeks to get started. After this first experience at Dare Britannia, I’ve made the 5-​hour round trip twice for additional work. The attention to detail is remarkable, and the range of skills to deal with out-​of-​production parts is top notch. My latest project cost $ 6,000 and every penny well spent. Despite spanning the Christmas holidays and needing delivery of parts from the UK, the work was done on schedule. And like the first emergency repair job, I got a steady flow of progress reports from the shop floor — emails, two sets of shop photos on newly fabricated fittings, and a tech journal growing to 40 numbered items as the project went forward — the most helpful customer interface I’ve ever had. Hats off to the whole crew here. My Rover’s never had higher quality care.