AT &T Authorized Retailer

I wish I could give zero stars. I bought a new Samsung Galaxy S5 in December from this location. Despite having a supposedly superior battery compared to my 1^st Gen Motor X, my S6 battery needed recharging ½ way through the day. I didn’t think much about it until my phone started randomly turning off and requiring a soft reset to turn back on. I took my phone into a different AT&T store (Chinatown, DC) which is a legit AT&T store, not just an authorized retailer, and has a device support center. They did a factory reset thinking an app was the a source of the problem. At some point in the conversation I told them I purchased the phone from the Olney location. And the vail was lifted. The Device Support Center technician specifically advised me not to return to this store. He told me horror stories from other customers who purchased «new» phones from this location that were 2 – 3 years old! That the employees do not answer phone calls from corporate or other AT&T stores. In light of this recommendation I don’t believe my phone was just a dud, I believe I was intentionally sold a phone that would not meet AT&T or Samsung standards. I will never return to this location.

The business I work for experienced a service interruption due to a sim card issue. I live in Olney and so I went to this store because it was the closest one. The store opens at 10 on Saturdays. I arrived at 10:03 and there were two men waiting outside. The employee or owner (Not sure) arrived at quarter after. The two men ahead of me said I could go ahead of them, but this worker really didn’t want to honor that. He took his good sweet time and told me I needed to relax. I was on my personal cell phone talking to my boss trying to explain to him what was going on at the store. We’re a courier service and service interruptions in our business are a big deal. We could have stat blood which could be a life or death situation for our clients. DON“T TELL ME TO RELAX! Anyway, long story short, «Mr. Late for work» poked at the phone for a minute and then told me to go to the Rockville store because the phone needed to be worked on. I went to Rockville (losing another 45 minutes of service with our company) and the guy in the Rockville store had the phone fixed almost instantly.
Thanks for not helping and extending our service interruption. Shame on you!

I totally agree with Ben K, Shelia K, and Lacey G. Caveat Emptor (Let the Buyer Beware) as it relates to this Authorized Reseller for AT&T. PLEASE USE A CORPORATE OWNED STORE AND NOT A 3RD PARTY AGENT LIKE THIS. They work under different ethics, business practices and etiquette. I dealt with Vinod «Vick» Gupta, the co-​owner and manager of this store (Rishon, LLC; formed 04/​25/​2011). He was arrogant, mean, pompous, and smelled like an ashtray. Sell, sell, sell. That’s their motto. NO customer service. Sell it and move on. That’s their motto. Here is my story via e-​mails that were never responded to by «Vick»…
10/​06/​2015 (no response from Vick/​Vinod)
VICK. Please respond ASAP. One of your employees (as you know) sold a phone to a family member of mine on my account without any authorization from me, the only authorized person to make transactions on this account. I’ve been by your store and we’ve talked on the phone. You always seem to have an excuse and no answer. I’ve been on the phone with ATT for days.
BOTTOM LINE. Your store sold a phone to my daughter and billed it to my account on a payment plan without my permission on 01÷19÷15. Per ATT it was your store and the salespersons name (female) was something like «poscampi». YOU or ATT owes me $ 749.99.
I am not letting this go, so please respond. I will take this to the top of your organization. You can handle this matter as you see fit.
10/​20/​2015 (no response from Vick/​Vinod)
Dear Vick,
This email serves as a follow up to our meeting today, October 20, 2015 at approximately 1:30pm at your retail outlet.
I have saved and printed all of our correspondence and none of the emails that I have sent to you have been harassing or threatening in any way. I have simply wanted a response from you and you failed to respond when I have written to you.
Your account executive/​colleague whom we spoke to prior to your arrival today (at your retail outlet) agreed that there was a huge error made by YOUR employee, who should never have sold a phone to someone who was not an authorized user on my account. As the owner of the store, you must take responsibility for your employee’s error. Her being fired is not helpful to me, as I am still out $ 749.99. I am willing to negotiate with you, as I am a reasonable man, however $ 100-​$ 150 is unacceptable.
I am willing to put this to rest if you will reimburse me $ 500 for the phone. I feel as though this is more than fair since your employee (whom YOU are responsible for) sold a phone to someone who had NO authorization to make this purchase on my account. I have read AT&T’s policies regarding this matter and you/​your employee are at fault. You might consider paying me what is owed to me and then asking the employee who made this grievous error to pay you back. Regardless, I was NOT at fault in this matter and I should be reimbursed.
I sincerely hope you will do the right thing and we can put this to rest. I will be calling you on Monday, October 26^th, at 11:30am, per your request, to settle this matter.
BOTTOM LINE
AT&T and their Authorized Retailers are like Peter and Paul. They both point fingers at each other. NEVER USE THIS AUTHORIZED RETAILER (1809 Town Center Drive, Olney, MD, 20 832). Look at their reviews on Unilocal and other sites. How they can still be in business is mystery to me? They are slimy and unprofessional to me (IMHO). I’m in this for the long haul via sites like this, the Better Business Bureau, the local Chamber of Commerce & «7 On Your Side»… and then Small Claims Court. AGAIN… Never, never, never give your business to this store!

If I could do negative stars, it’s be a –4. I bought a nokia 1520 on line about 6 months ago. Love the phone! But, it was having over heating issues. So, I had to send it in for repair. It took quite a while for them to fix it, so I went to the ATT store in Rockville since this on was closed for remodel, to get a cheap replacement phone in the meantime. They set me up with a nokia 520. It was fine, but I wanted something nicer, so I ordered something online. It took a different size sim that the 520. They replaced my sim happily no charge. My 1520 came in working after 4 weeks, and since this Olney store was opened again, I went there to get another nano sim to fit it, and to buy a 1020 for a Christmas gift. I was greeted nicely, but when I said I needed a new sim for the 1520, I was told it would be 25.00. I said I could go to the Rockville store who would do it for free and was told by the manager «that’s because they’re corporate. We have to pay for them! We are an independent store!» I got hot under the collar and walked out. A smart manager/​sales person would have dug a little bit and looked for a way to help a potential new customer rather than just defending their steep price. Maybe an «I understand your frustration sir, maybe there’s something we could do to come to a fair resolution» Just that would have have brought up the fact that I was indeed there to buy another phone as well. So, Went to Rockville, got my new sim no problem, and spent hundreds of dollars on a new phone. What a freak show. ATT should really retrain these independent idiots on sales and customer service.