Napoli Pizza

The Procacci family started their Napoli Pizza shop just across the state line in Bradford, PA back in the ‘70s, and Tony was their eldest son. The pizza was fantastic, and it wasn’t until I moved away that I learned how good it really was. We went back to visit the area, and since the original shop had changed hands and not half of what it was we came here so my family could hopefully get a taste of what real New York pizza tasted like. It did not disappoint at all — our kids couldn’t believe it. Lived and worked in a lot of places over the years but Napoli’s pepperoni pizza s got to be some of the best, if not THE best I’ve ever had

Again Napoli never fails to disappoint. Ordered a pizza and it was absolutely excellent. The cheese always blows my mind in how flavorful it is. The sauce squirts with every bite and the doughy crust is my go-​to style of crust. Check out my previous review for a more in depth description of the Pizza. Since it seems to be a popular on here to bash Napoli for service, or make commentary about olean as a whole on a review. Let me help you fellows out.
1. Restaurant service goes up and down depending on the night or who’s working. To give a bad review based upon service and not talk about the FOOD. Is ridiculous. It’s like being a movie critic and giving a film 1 star because the seats were uncomfortable in the theater. We want to know about the FOOD. It’s taste, quality, freshness. Of course most of the reviews I’ve seen are from people that created a Unilocal account just to come on here to complain: typical boring oleanders…
2. This is a site where you rate the restaurants. Don’t complain about living in Olean. If you don’t like Olean, then MOVE to a real mid-​atlantic city (Boston, NYC, Philly, DC) where there are things to do other than complain, but you won’t because you are afraid of change.

My adventure in poor customer service… Here’s how it ran down at about 6:30 PM 5−30−15, some 3 hours ago… Went to their web site to look at the menu as my wife suggested them for a change of pace from what we normally get. They aren’t my favorite but are decent. I find the large «Deluxe Cheese Pizza» for $ 11.50 and call and make the order. Went to pick it up and tell the counter girl my name and gave her my debit card. She runs it and gives me the slip to sign, as Iam about to do so, I notice the price as $ 16.50, about 30% higher than listed. Ibring this to the girls attention and she looks at her screen (showing the in-​house system, NOT the website) and says something to the effect of «No, it’s $ 16.50.» I looked at her for a second, cocked my head and said «This is my problem how? Your website says $ 11.50.» The young lady gets the manager who comes over and I explain the problem. Now, most persons who are experienced in customer service, and good at it, would have looked at the problem and simply made it right and honored the price THEIR site said (And then had it fixed.) He looks at me like he can’t believe this is an issue and says «Well, if you look at the bottom of the page it says prices subject to change without notice.» Does a semi-​shrug and says I can give you a new printed menu.” A new printed menu? What good is that going to do me NOW? I waived him off, shook my head and said no thanks and walked out.
I get to my car and remember I paid for the pizza but did NOTsign the slip and walked back in to have the girl reverse the charge. I got the impression, when she saw me come back in, that she was a bit nervous, as if I came back in to chew her or the manager a new one after stewing on it for a few minutes. She gets off the phone and kind of timidly asks if she can help me. Iask her to reverse teh charge on my card. She goes to the manager to ask how to take car of it and I hear him tell her it would be removed at the end of the night when they added up the tickets. She comes back and explains this and I was fine with that (Will be checking my on-​line banking to make sure it isn’t forgotten). Now, I am a pretty laid back, easy going person who is pretty easy to get along with and generally only give attitude when I get it, so, I apologised to the girl for my snarkyness when I responded to her response as to the price. I also explained to her that a well designed website can be adjusted EASILY in only a couple of minutes so the manager’s excuse is/​was a cop out and is simply LAZINESS. If your site is so bad that changing it is a chore/​expensive then you are best off with a site that is one page and lists your address, hours, and contact info… nothing else… so not much needs to be changed. Now, bare in mind, the price difference was about 30% from the website to what Iwas charged… you don’t raise the price on a pizza 30% in one fell swoop. This tells me that the website has likely been out of date for a LONG TIME. Another reviewer for them on Unilocal lists a similar issue with them with their website prices.
A good manager, with people skills would have honored the price advertised and assured the customer that site pricing would be fixed ASAP… resulting in a satisfied/​happy customer. This guy’s WTF/​dismissive attitude has cost them a customer from here on out. I will not be back for anything, even if the wife wants it… and I will spread the word. The restaraunt business is to big and cut-​throat to operate like that, there’s just to many other choices.
(For what it’s worth I went to a national chain that has HUT in the name after I left there and got 2 medium pizzas with unlimited toppings for $ 15.50 and they were EXCELLENT (They recently overhauled their pizza menu and done a really good job of it, at least in my town.)

Have been going to Napoli for many years never had any problems with my food. Sicilian by the slice excellent pastas and the pizza is definitely the best in town. The new building is very clean aND verynice.

I ordered a large cheese pizza and 2 dozen wings. According to the website it should have been $ 23.50 plus tax. Went to pick it up and it came to $ 34. I asked for a take out menu but was told those prices are outdated as well. Be forewarned when looking at the menu prices are actually over 30% higher. Being that I was starving and I didn’t want to go home empty handed to a pissed off wife I took it anyways.
As for the food, the pizza was alright and the wings for being medium were awfully dry.

Very good pizza, in a still-​new-​looking, well-​kept-​up restaurant, in a section of town that was old and run down forty years ago when I grew up in Olean.
To me, Napoli Pizza are heroes, a small business that stands out as a bright spot, a place that hasn’t given in to dreary gray-​sky, nothing-​ever-​changes, grimy, I-​gave-​up-​decades-​ago Olean. Napoli shows it doesn’t take a Magnano to tear down some old dump and build in its place something clean and new and alive with enough self-​respect to keep itself bright and attractive.
When your downtown is dominated by state offices that pay their rent by taxing you to death, and the stores and restaurants you frequent most are big chains that work you like a colony, like a plantation, to suck out what little money and resource you have until you’re dry — look around, see where it leaves you. And then make up your mind to clean up what you have and build something your children won’t be ashamed of, ruined by, and fleeing from.

I was in the Olean area and went to Napoli Pizza on the recommendation of friends. Theresa had the shrimp ravioli special in butter and garlic sauce and said it was very good. I had the eggplant parmigiana. The eggplant was very good, nicely cooked and flavorful, but I found the marinara sauce to be very bland and the side order of spaghetti was overcooked and on the mushy side. The bread that came with dinner was quite good. The salad was unmemorable; mostly lettuce with a pretty average dressing. The restaurant has a lounge and bar area separate from the dining room; they had a live band the Friday night we went. Overall it was a good experience in an area with limited options.

Great pizza, wings and subs. Delivery time has been a little excessive, but always worth the wait. The prices are very reasonable.
Can’t wait for the new building to open. It looks very impressive from the outside. Tony P. (owner) knows how to do things right.

Napoli is a locally owned and operated pizza shop in Olean.
They offer many different types of cuisine from pizza to subs, salads, calzones, pasta, and fried foods.
I can honestly say that throughout my life, I’ve ordered from Napoli more than 100 times and I struggle to think of a time when I was disappointed. Now, that’s not saying I wasn’t frustrated with a longer than acceptable delivery time, but the food was always good.
Feed a bunch of people at a party by ordering a tray of pizza and 50 wings.
Have a «decent» hot meal waiting for you after work by ordering the spaghetti/​meatballs. (Comes with garlic bread)
The variety of «parmesan-​style» subs are also very good.
I don’t think there’s a menu item that I just HAVE to have, but I can always find something satisfying when someone says «We’re gettin’ Napoli tonight.»

I rolled into the Olean Hampton Inn during a rain storm on a cross country motorcycle ride. Napoli had a menu in the hotel guide book, so I called them to place an order. They said it would be 35 – 40 minutes. An hour and a half later I still had no food and called to see what was going on. They stated they came to the hotel, but the order was for 103 (I was in 301). He said the driver went to 301 too. I never left my room, so this was BS. I ended up eating combos from the vending machine for dinner.