The last 2 visits were exactly the same. Terrible customer service. My last two trips ended the same way, we walked out. Our last visit, my girlfriend and I waited for the server for at least 15 minutes before he to our drink orders. Tea and water!!! Took 10 minutes! He literally just jogged over with an attitude and slammed them on our table then stormed off. Another 20 minutes went by and still no service. I left 5 $ on the table an we left. The previous visit was just as bad. The place wasn’t crowded at all. I’d understand if they were extremely busy but it wasn’t. We were seated immediately with plenty of seats available. All I saw was servers standing around playing on their cell phones. Hire better help! We might try one more time but for now, its Perkins for us.
Justin D.
Place rating: 1 Olean, NY
As usual, horrible food, terrible wait times for frozen entrees. Cramped seating is still no surprise, and their restaurant manager is stuck on her high horse. Good job on providing a terrible experience.
Nick C.
Place rating: 3 Sioux Falls, SD
Good service and food at a reasonable price.
Mark P.
Place rating: 4 Hughesville, PA
Late diner in the middle of nowhere led us to this Applebee’s. Despite reviews I had a pretty tasty brew pub philly, my wife had a good(but not great) burger and my daughter had the salmon and liked it(despite the small portion). Overall it’s a 4 stars for where it is located.
Emily E.
Place rating: 1 Whitesville, NY
I did not enjoy my dinner at all, and neither did my cousin. I may be 19, but I prefer to eat off the kid’s menu because I can finish the whole meal, I don’t really like anything on the adult menu, and food doesn’t get wasted. When I requested the kid’s menu I was laughed at, told no, and given an adult menu. I then ordered the Honey Pepper Chicken Mac & Cheese in which case the Mac & Cheese was absolutely drowning in Honey Pepper sauce… it was disgusting. My cousin ordered the Bourbin Street Steak, and she says it wad soggy, the onions and mushrooms weren’t grilled with the steak, and the steak itself looked like a square hamburger patty. The only good part about the whole experience was the games on the table POS. I’m going to avoid going to that Applebee’s for as long as I can.
Cassandra L.
Place rating: 1 Reynoldsburg, OH
2 months layered and tried it again with a group of friends. We were ordering drinks and food trying to have a great time. Our waitress wouldn’t stop making snide comments about us ordering more drinks and desserts. She threw a fit three times because we ordered more drinks. She then gave us a receipt to sort out ourselves of who got what and corrected it as necessary. We spent $ 130 and only wanted a good time, but she did a great job being a Debby Downer.
Shawn B.
Place rating: 3 Gasport, NY
It Applebee’s, nuff said. I just came to have a few drinks since it was next to hotel. This location had nice servers, it’s a small college town, and this place was closest to campus so it was packed.
David E.
Place rating: 2 Olean, NY
Average at best. Prices are high, food quality is low.
Xenia M.
Place rating: 3 Brooklyn, NY
The food here is terrible. The only thing that made my experience here was my awesome server, who gave us a complimentary side of potatoes after we weren’t satisfied with our order. The drinks are nicely priced, but the food was lacking. My friend ordered a cheeseburger with fries. When she received her food it looked like somebody just tossed some scraps of old fries at the bottom of the pan and gave it to her. The burger was dried out and lacked flavor. A whopper would’ve been better than this poor excuse of a burger! At least that’s juicy! The only reason I’m giving Applebee’s 3 stars is because our waiter tried his best to make us happy. Eat at your own risk.
David K.
Place rating: 3 Webster, NY
Update: in the past week or so, they’ve extensively redecorated the restaurant, ditched the walls full of sports memorabilia, and softened the relentless music and lighting. Has Applebee’s grown up? The atmosphere is improved, and you can carry on a conversation without shouting across the table. There are more big-screen TVs with hockey, basketball, etc. than in the past. Not sure how LCD screens have become a necessity in restaurant décor — and heaven forbid one of them should show something other than a sporting event. Menu hasn’t changed much — too many entrees are over-reliant on cream or cheese sauces.(Who needs a cream sauce on steak, really?) But they happily left the sauce off my small(7 oz.) sirloin, served it medium as ordered(not medium-rare), and it made for a light, 550-calorie late meal. I’m guessing that the portions are now a little smaller to pay for the redecoration, because the menu prices looked the same. Really important: call ahead to make sure there’s no «special event» taking place. A couple of Thursday nights have included a deejay, a black-light bar night, or some similar event that added noise to the relatively small space. It is what it is. Applebee’s won’t ever be a grown-up restaurant, but they’ve taken large strides toward becoming less and less like an overstuffed garage with a cheap old boombox stereo. Nice move.
Alexis L.
Place rating: 2 Brooklyn, NY
Well, at least it wasn’t McDonalds. But everything tasted fresh-out-of-the-microwave, with little lines painted on the meat for effect. And the Cosmo tasted like spoilt Kool Aid. Pretty much par for the Applebees course.