Quality Inn Old Saybrook – Westbrook

I booked this through Hotwire «Hot Rate» deal for mad cheap. If you have never heard of that service before, you pay upfront and it gives you a general neighborhood that the hotel is located in but doesn’t reveal the exact location or name until after you purchase.
So I was a little apprehensive when I read some of the reviews on Unilocal but figured whatev — I am sure I have stayed in worse.
I get here around 11-​ish and was surprised at how nice it actually was. Contrary to the other reviews here — no cigarette smells, A/​C & heater worked great, room was immaculate and furnishings seemed pretty new. They must have remodeled, I am sure, since those reviews were written. The bed was super comfortable and amenities worked out fine. They have an indoor pool for those that would like to go for a dip and a decent gym. Free breakfast is included with a waffle machine, though since that’s not vegan I ate ridiculous amounts of fruit and granola and was satisfied with that.
I’m not sure what’s in the area, since I only came here to sleep for about 5 hours before heading off to do more work — but I do know the water is just a few blocks away so it’s pretty walkable and some of the scenery I saw in the general area looked really nice.

Great hotel for $ 130 per night, and it is located near Mohegan Sun (about 30 mins). I was happy to find a vacancy here on New Year’s Eve, and I made the reservation only hours before my check-​in time. The receptionist was courteous and answered the phone professionally. The hotel was clean. I inspected my room before even putting my stuff down, and the level of cleanliness met my expectations. The bed was so comfortable! My room even had a microwave and a mini fridge. In the morning, I enjoyed a full breakfast in the nice breakfast room. Made myself some waffles. It was a nice stay here.

this hotel served the purpose of a good night’s rest between busy horse show days. Though a bit off the beaten track, it is quite convenient to get on/​off 95 and the post road. easy to get to stores and restaurants. The bed was very comfy, the room was quiet considering they had a big group staying for a wedding, and front desk staff very nice and helpful. also, the TV was totally idiot proof and actually got some good channels without forcing you to pay extra. will stay there again when in area!

We had a really great time. Everyone was courteous and friendly. The staff was polite. The cleaning staff did a great job at cleaning. The pool was clean and the laundry room was very convenient. Room service came in a timely manner and the free breakfast was delicious. I would stay here again.

I’m going to say, ignore all other reviews prior to this one!
This is a conveniently located hotel off the highway.
I was immediately greeted by a very friendly front desk clerk (Giuseppe) who detailed all the amenities offered including the back patio and indoor salt water pool.
All the rooms are completely renovated. Yes there are something’s that are dated, but everything in very good working order. Beds were very comfortable and very clean bathrooms. Room offered a microwave and refrigerator. New tvs and the room in general was a really good size.
The place is super clean, every staff member has been super friendly even getting us some breakfast items an hour after it closed down. Free continental from 7:30−10 am.
This in my opinion is a great find and hope that this will help future guests decisions.
I will return

Don’t recommend this hotel. Dirty and smelly… we got to our room and found 2 bugs in the bed… then asked to change rooms. We left after one night

I’m tempted to give this place 4 stars just to counteract some of the brutal reviews this place has gotten. I read the other reviews and I’m sure their experiences were horrible and if I had any of those experiences (urine in the AC unit and wet bed w/​crumbs) my wife probably would have gone ballistic.
BUT, we didn’t have any issues with this place at all. Given that we paid $ 130/​night our expectations were not that high… Yes, the hotel and rooms have a certain Lysol/​mildew/​something being covered up smell, but we didn’t observe anything out of the ordinary in terms of cleanliness. The rooms are decent size with a small flat screen TV and mini-​fridge. The hotel itself it perfectly located right off 95. The check-​in/​check-​out went smoothly. We stayed here in October so we didn’t need to use the AC unit or heat, so maybe this is the best time to come here. The area is beautiful in the fall!

This is one of the worst hotels i have everstayed in. And the manager is a huge a-​hole. I went on business and got 4 rooms for my collegues and I we were planning on staying 4 nights, but we only made it through one. In one room the beds were wet and there was mold growing on the curtains. 2^nd room wet bed and crumbs in the bed. 3^rd room mold in the cieling. fourth room was ok, but smelled like mildew.
I have stayed in hostels in Honduras that were in better shape than this hole.
terrible. just terrible…

One of the worst hotels I’ve ever stayed at. The rooms are dirty, the whole place smells like cigarettes and the staff is both pathetic and rude.
Our room was not ready when we arrived, nor was anyone’s judging by the crowd milling about the lobby. I don’t think it’s outrageous to expect you room to be ready at 3pm when checkout is at 11am. The people working the counter didn;t seem to particularly care either.
The next day I was awoken at 10am by the maid walking into my room, without knocking, or making it known in anyway that she would be intruding upon my privacy. I yelled at her to at least have the common decency to knock before entering someone’s room to which she simply responded, «Oh». The front desk was unapologetic when I reported this to them.

BED BUGS!!! Do not stay at the Econo Lodge Inn & Suites in Old Saybrook, CT. We recently stayed there from August 6^th, 2012 to the 9^th in rooms 303 and 304 to be specific and we left infected by BED BUGS! When we told the concierge at check out they seemed less then concerned. We were told that a manager would be in contact with us and when we finally reached them after several called attempts, we were hung up on and dismissed. If you think you are staying at a remodeled facility don’t be fooled. You will leave miserable and covered in disguting bed bug bites. I wouldn’t wish this on my worst enemy. STAY FAR AWAY!!!

What a dump. I’m sorry I had to even give this one star!
My parents rented a room for them and one for myself, my girlfriend, my sister and her boyfriend. We were in town for a family reunion and my parents ALWAYS stay at Comfort Inn’s. Usually we have great luck, this time, not so much!
A musty smell greeted us as we arrived. We turned on the AC unit, and it ended up going away after about 30 minutes, but in those 30 minutes, we had to stay in our parents room.
We returned to the hotel around 11pm from family activities, and I used the bathroom. Upon flushing the toilet, it didn’t flush! We called the lobby to notify them and have someone fix it the next day as we played with it to give it a temp fix… the next day, after leaving and coming back around 5pm, the toilet had not been fixed. GREAT!
This place looks old and outdated. Comfort Inn should be embarrassed to have this in their fleet of hotels. I would not recommend this place as an animal hotel, forget about for humans.

WORST HOTEL AND STAFF EVER!!! We checked in on saturday for a wedding and the hotel smelled of smoke. the rooms where a good size but thats where it ended. There was a freak power outage and the hotel lost power for 4 hours. The hotel only ran emergancy lighting for 30 mins and that was it after that no exit signs no flashlights and no manager to calm down the guests. In the morning there was no hot water and to boot the water was brown i took several pictures and wish i could share them with you all.
The best part was the next day the manager BRAD never showed up. It was not the power outage that was upsetting but the manner which it was handled they even refused to provide clean drinking water for us when we asked.
you couldn’t pay me to stay here again!

Weddings… at a certain age they begin to rule your world… welcome to my life. I’m beginning to think myself as a hotel and a wedding venue connoisseur since in the past year I have been to close to 15 weddings and this season barely has begun. My friend was getting married on the CT shore and this was the moderate hotel option: $ 135 a night plus change for the wedding rate. We arrive a bit skeptical but, we are hoping for good things.
We enter our room to the scent of stale cigarette smoke. Meh. But, this place still allows smoking. The place is pretty grimy but there is a flat screen and free internet and it was clean as in the cleanest this place is gonna get.
My man goes to turn on the AC — a few sputters later it starts to blare out a little cool air. but, also started to blare off a scent. «What is that smell darlin?» I ask my bf. «Urine, that is definitely the smell of urine. Someone must have pissed in the AC unit.» I go over to the source and take a bigger whiff. Yes siree, you know that smell in a enclosed space in NYC (imagine subway elevators, or random bathrooms in disgusting dive bars) because that was the odor filling our room.
Devastation. We buy Lysol and spray the room down… it sufficed. The beds weren’t horrible and after a night of drinking, I did pass out and slept well.
Damn. I hope I don’t have to come back here… ever.

This place was horrible. After my parents scouted it out, we reserved a block for our June wedding. I really, really regret that decision. Over the weekend, the women at the front desk could not have gone further out of their way to be rude to all of my guests (we were all comparing stories the next day), not to mention my groom, who is pretty much Mr. Congeniality. On top of that, the rooms were nothing to write home about, basic, brown, blah.
It was ridiculous. From check in to checkout, the service was unbelievably unwelcoming. I was so bothered by the whole experience that I would highly recommend just spending more money elsewhere, or staying at the Econo Lodge on Boston Post Road. My guests that stayed there had no complaints.

So the other reviews are bad. Maybe their experience was crap, but here is mine.
Upon check-​in, we were greeted by a moderately friendly hostess. The lobby is nice and clean and looks pretty updated. It took a minute to find the elevator, as it was at the end of the first floor hallway. The elevator is really old, and did kinda smell. We get up to the 3^rd floor and begin down the hallway. The walls and carpet are old, and have an old smell.
Nonetheless, we proceed to our room. After trying the key about 10 times, the door finally opened. To my surprise, I opened the door to a seemingly nice room. Pretty impressed. Doesn’t smell, updated with new furnishings, even an old microwave and refridgerator (yes, I said old).
So the bathroom was clean, and updated as well. The shower worked well, and was very welcome after sitting in traffic on 95 for 2 hours :-/​Our first night of sleep was great. The bed was comfortable, and the air got cold, just the way I like it. The air conditioner is old, but has a thermostat, 3 fan settings. So I see it being easy to make comfortable.
In the morning I woke up at 945… I know some places end their breakfast at exactly 10 or whenever they state. Not this one! We were eating our breakfast til about 10:30 with no complaints from the breakfast worker. Did I mention the breakfast is free? It’s great. Waffles, pastries, orange and cranberry juices are good. There are some sausage and egg patties that are mediocre, but still good for free. I must say the breakfast attendant was very nice. She made waffles for you if you wanted, filled all the stuff. One downside… There was a grasshopper in the hallway outside the breakfast room. But hey, you can’t stop wildlife from getting in right? It’s not like there were bugs everywhere.
So overall, I recommend this hotel. We enjoy staying at the Hilton mystic, but being august, rates there were way too high, and for less than 100 a night, the comfort inn was a great choice! Also, the internet works just fine. Had no problems with it at all. There were 2 networks named the same thing, but once you got the right one it worked.

Clean, basic, a bit worn. Large breakfast room — typical fair for continental breakfast. Nice pool; OK for a night or two. Takes AAA. Typical room does not have a vaulted ceiling.

I can’t agree with the 5 star reviewer in fact I stayed here cause of the review, but oh my was that a huge mistake. I travel for work and I stay in a lot of hotels (and not fancy hotels) and this has to be the worst I’ve stayed in in a long long time.
First, I arrived and the woman checking me in didn’t rise from her chair or really look at me. She didn’t smile or act approachable at all. Next, I went to the vending machine to grab a cold water before going up to my room. I put my money in the machine and none of it registered. When I told the woman at the desk she acted put out …
I then went to my room. The elevator is ancient … so ancient that it makes noises, smells, and doesn’t even have a door close button.
When the door to my floor opened I was hit by a horrible heat and smell of mold and smoke. I figured once I got to the room I wouldn’t be bothered by that, but the room was just as bad. Sure it’s big and has nice ceilings … but the smell is horrible and the air isn’t even central — it’s one of those units that never turns off — or in the case of my room — doesn’t even blow cold air.
Behind the bathroom door I found towels — used towels from the previous occupant.
I complained and was put in the room across the hall — which also smelled, but had working air — still not central so I couldn’t control the temp, but air.
Add to that that the wifi kept cutting out on me (sure it’s free — but it’s free at other hotels I’ve stayed in and they can keep the wifi up and running) and the front desk never seems to answer the phone when I call down.
I can’t comment on the food, cause if the rooms aren’t terrible clean and there is smoke and mold smell all over I didn’t think it wise to even try, so I’ve gone out for every meal.
Short review? I wouldn’t recommend this hotel to anyone!

We checked in for a single night while passing through Connecticut. Got a very affordable rate, as it was ‘off season’. We were not expecting what we found when we opened the door. The room was huge. I mean really, really large. For starters, it had a 10 foot vaulted ceiling. There were two extremely comfortable beds, a table and chairs for dining, a desk with another chair, TWO large 6-​drawer dressers… and tons of open floor space! Free wi-​fi, etc. And something that’s hard to come by – lots of easy to access outlets available for recharging phones, etc. — something I really appreciate. The free breakfast was great. Fresh waffles, cereals, muffins, bagels with cream cheese, juice, coffee, tea… Wonderful way to start us out on the next leg of our journey. My only complaint was a ‘humming TV’. The minute we turned it on, the room was filled with a high pitched «eeeeeee». Annoying at first, it quickly became a form of torture. We kept the TV on for a bit while we settled in and, after what seemed like forever, the «eeeeeee» subsided. (I know… it doesn’t sound like a big deal, but it made by fillings ache!) All together, a wonderful room and a great place to stay… despite the evil TV.