Tim Leeper Roofing

I decided to call Tim Leeper myself to understand why they felt comfortable with the decision that was made which was no acknowledgement of the chaos, no discount, no nothing but two consecutive mailed invoices. I spoke with Vanessa in accounting who listened to the issues and said she’d not heard about this. She was empathetic and apologetic and shared a likely reason for some of the chaos. I did not feel she was making excuses at all but a merely offering an explanation of what had been going on with a new hire. She promised to speak to the project manager and get back with me. In less than 10 minutes, I had a call back from my sales person who offered a generous discount and another apology. I’m glad I took the time to call. While MY experience wasn’t great, after seeing the way this was handled I do think I was the anomaly and this is not the typical Tim Leeper experience. I now would probably give them another chance if I had a project come up. Thanks, Tim Leeper!

We had our insurance company inspect our roof after a big storm had damaged it, and they found that a new roof was in order. Tim Leeper was recommended to me by a friend who had known Tim personally for years so I gave them a call. I don’t know if this is standard, but every time I called I spoke with Tim personally. He and his guys were easy to work with, they made the sometimes confusing process of dealing with the insurance company seamless and easy, and the roof and gutters they installed look great. This was actually a little while ago and we have had many storms since then and the attic is dry as a bone. We are selling our house and it is nice to know that we have a new and solidly installed roof as a selling point.

Had a small leak on my roof and, since I’d had such a great experience with Tim Leeper before, I called them. I asked for Rick (see previous review) and was told he was booked for the next three days, but they could send somebody else sooner. Explained Rick had done previous work on my roof and I was very happy with him. Dispatcher said she would see what she could do.
Within an hour, Rick called me. Was a couple of miles away and able to come by within 20 minutes. Found my problem and, since he had what he needed on his truck, it was fixed in less than an hour.
Very happy with Tim Leeper!