Oasis Chevrolet

Salesman (Jon Wands) & Sales Managers (Frank Sorensen & Eric Sopko) made my purchase FAST, EASY and FUN! Thank you to them for making me feel like family.

I purchased my Tahoe in florida and while visiting family in nj I started to experience problems with my truck. My truck being 5 days old was acting up so I first took it multi Chevrolet in Union and because my truck was not bought from their location I was not assisted (even with my extended warranty and current warranty) instead the service advisor was rude and embarrassed me in front of the staff and customers present. I left and googled another Chevy location and ended up at Oasis Chevy on Rt 9. A huge thank you to the team at Oasis. A bigger thank you to Lindsay the service manager. Lindsay you assisted myself and my husband with nothing but the utmost respect and professionalism. You listened to the issues we had and explained our options. Thank You! You were a life saver!!!

I did not purchase my 2010 Chevy Malibu at Oasis, but I have been having it serviced there for awhile now. So this review is for the service department.
First, their Service Advisors are excellent. I have previously worked in the service department at a different NJ car dealership (just as an appt coordinator and file clerk), but I used to interact with the advisors, mechanics, and parts guys on a regular basis at. Needless to say, I know what good quality dealer-​level service looks like.
My car was having somewhat of a serious issue that was related to a recall. Against my better judgement, I brought it to the dealership nearest to my house, since I wasn’t sure if the issue would reoccur on the way to Oasis. The other dealership wanted to charge me hundreds of dollars. I found out later that a salesman checked me in at the other dealer and didn’t know what he was doing (it should always be a service advisor). They were extremely rude to me the entire time. I was SO frustrated and upset, and this was the day before the holiday. It seemed like they were trying to price gouge me, and I have NEVER had that issue with Oasis (keeping in mind that I again have a relative idea of reasonable dealership service pricing). I was on the phone with the corporate GM service and everything. It was just a horrible and extremely stressful morning for absolutely no reason.
I called Mike (my usual service advisor) at Oasis and explained what was happening. At this point of the morning, I was maxed out stress-​wise. Mike offered to look at it right away for me (even though by this time it was almost lunch on the day before the holiday) if I thought the car was safe enough to drive there. He was so friendly and genuinely concerned about everything that had transpired at this other dealership. I am so grateful that they were able to look at my car and fix it and get it back to me on such short notice. I did not think anything could keep me from exploding by the time I was finished with the other dealership, but Mike was so understanding and really helped set me at ease. I just think that I would give him an 11 out of 10 if I had to rate him on customer service.
Furthermore, I really appreciate the way that Oasis has treated me like a valued customer from the very first time I brought my car in for service (despite the fact that the car was not purchased from them). It’s common for dealerships to show preference to customers who purchased their cars from them and then use the service department as well (even sometimes, free services can be negotiated when buying a car in the first place). I have experienced dealerships (like the morning one) that are downright obnoxious if they are not the ones that normally service the car or if you go to an independent mechanic for basic maintenance instead of them. Not the case with Oasis. From the start, they treated me so well. There was no judgement on where the car came from or who had done the previous service. What matters is to Oasis is that you’re there now, and they’re going to do everything in their power to deliver top notch customer service and satisfaction with the quality of their work.
In addition, Oasis always return my phone calls, they are so nice, and the biggest thing of all: they are HONEST. At some dealerships or even independent mechanic shops, you have to be wary of whether they are going to come up with random charges or parts that don’t necessarily need replacing. Oasis has never done that to me. Also, even though they recommend the regular services to the car, they never pressure you into something, and they understand that it is costly and not everyone always has the amount out of pocket at all times. So they work with you if you want to push the service out by a month or so to afford it instead of trying to shove it down your throat. Lastly, Oasis always sends me service coupons for my vehicle too, so it is nice if I have a big service coming up.
Never going to any other dealer with my car again. Thanks, Mike, and all the staff in the service department at Oasis.

All the workers there are super helpful and friendly. I took my car for some work on the oil pan and a few other bells and whistles and the service guy was a big help and super nice. They scheduled the work done to my car at my convenience and gave me a ride when I needed to get home while my car was being serviced. Usual dealer prices were expected lol can’t win them all but the work is professional and top notch.

I leased a Cruze. Matt Angis was the salesman. He was extremely helpful and made the process painless. I came all the way from Brooklyn to get the car because of him.

I love this dealership. I brought my car in for an oil change and was greeted immediately. The gentleman even walked out and held the door open for me so I can push my baby and stroller inside.
Vinny (I think that was his name), helped me out and kept me informed on my cars status and that my warranty covered my oil change. He even had the guys bring the car inside the garage so I don’t have to load the baby into the car under the rain. These little things really mean a great deal and shows that they truly do care about their customers and are not just looking to meet quota.
I have a Chevy dealer literally half a mile from my house and I’d rather drive the 16 miles to Oasis and have my oil change done whenever i want rather than take my car to the nearby dealer who makes you wait a month for an oil change. Give me a break!

Mike in the service department was very patient with me and provided excellent customer service. He even did it with a smile every time. He really went above and beyond the call of duty. I will return just to work with Mike again.