Anderson Automotive

I took my Jeep to Anderson with a bad tail light. They replaced the bulb at no charge — and off I went. Two days later, I am back at the auto store with a bad bulb again. The tech pointed out that a contact was bad — helped me correct the issue — replaced the bulb — no harm no foul.
I returned to Anderson with my Mustang, Randomly the ignition won’t start the car — I took the Mustang to O Rielly and Autozone to have the battery (Optima Yellow — brand new), starting system, and Alternator tested. (Thinking that the test equipment would be a higher grade). i received an estimate of 476.00 to replace the Alternator. Trusting the mechanic — I went back — paid the bill — listened as they described the additional 1500.00 of work to be done — and drove away. The next day, stop at QT — get back in the car — same issue. Pour coke on the battery posts — wait 3 minutes — crank up and go. I called Anderson for help — thinking «surely they will be concerned»… not even close. I was informed they fixed the Alternator as requested — and additonal trouble shooting /​work needed to be done at a greater cost. Sorry — after spending 500.00 for a fix that didn’t fix the car — and getting attitude on the phone — I won’t return. Decide for yourself — they are 0 for two in my opinion.

From estimate to completion, Anderson was thorough, courteous and timely. Having one point of contact thoughout the entire repair process was a very nice extra that you don’t get at your run of the mill shop. Robert was very professional and made me feel like my BMW was in good hands. Thanks!

Agreed whole heartedly with the earlier comment about cost of Andersons services. they won’t quote till they take the car into their shop then the crank out an astronomically high repair cost for sometimes simple repairs. I was a customer till they grossly overcharged for the simple replacement of a switch which cost less than $ 15.00 and took about half hour. No trouble shooting was needed since I told them what was wrong when the car was dropped off. I am a retired ASE Master Auto Tech and had already done the minimal testing required to diagnose the issue. Their repair was exactly what I told them was needed. Anderson inflated the cost with“fluff” to over $ 150!
I don’t recommend Anderson but if you go there watch your wallet.

My disabled, elderly mother (on a fixed income) took her car here based on the positive reviews. They called to tell her that it was her starter that needed to be replaced. The man told her it would be $ 700 plus tax. When she told me and my husband about it, we immediately realized based on much repair experience that this charge was heavily inflated. We called to ask about the charges and spoke with Bill. He was smug, condescending and not forth coming with the information. He refused to tell us how he was getting to the $ 700 figure. We called 5 other auto body shops (including 2 dealerships) and the highest price was $ 500. Since they had already started work, my poor mom (on a fixed income) was stuck. She had trusted this company and they were taking her for a ride. He said that he would price match if we showed him that it would be that price at another dealership. When my mom went in to get her car, my husband showed them an email from a dealership (Hendricks Auto Group) that said it would be $ 477 + tax. They refused to honor it because it wasn’t an official estimate (which we couldn’t get because they had her car). He took $ 100 off of the total which close to the amount that she had a coupon for, so it was really not much of a benefit. The customer service at this company is the worst. They should be ashamed of themselves for taking advantage of an elderly lady that was alone.

Fast service for an oil change, clean spacious waiting area.

«Anderson Auto was very professional in standing behind their service. A problem was handled in a „customer satisfaction“ manner. They will do what it takes to make things right. I WILL use them again!»