Mr. Rooter Plumbing of Oklahoma City

As of now we have used them three times… They have been quick and efficient and best of all inexpensive. Today we had Bobby out and he did a great job especially in the weather conditions. I will always call them

Love Mr. Rooter! They were able to come the same day which was necessary since we only have one toilet and it was clogged.
After arriving, and assessing the problem, it was clearly communicated what needed to be done to fix the problem. I really appreciated the open communication and the quick work which ended with a fixed toilet in no time. A frustrating day was quickly solved thanks to Mr. Rooter.
Aaron was fabulous! Thank you Mr. Rooter :)

Prompt, polite and fair price for the work that was done. Very happy. Terry was our plumber.

Called to get two drains unclogged. They could not come until next day. Plumber arrived on time. He did a nice job at a reasonable price.

My review has been **UPDATED** because they have visited my home twice! (both for same situation) check out both visits for updated info.
As a newish homeowner, I know jack crap about plumbing. When our sewer line clogged an in-​law in the city mentioned Mr. Rooter to us to get it fixed. I called them at around 7AM and they said someone would be out between 8:30 and 10AM.
Visit #1
Gonna be honest… no one showed up until right at 10AM and I was kinda impatient about that. A younger gentleman named Justin showed up, and he was apologetic and explained they were quite busy/​backlogged. He asked me about the lines/​locations/​clog issues and I showed him the problems, and something on the house we were confused about (but wasn’t exactly the problem he was there to fix, just something else that had been confusing me and I thought wasn’t right because of the way the water was behaving) — the 2^nd issue he was able to fix for an additional $ 50 on our total bill, and very quickly! (It was about $ 200 for everything)
He showed me the current and potential future problems with our pipes and did not try to «upsell» or push additional services on us, just answered my questions when asked– which was great. And he worked quickly on all of it, faster than I expected, and gave me some info on how often I might need maintenance and some tips to keep drains cleaner/​cut down on future need for them to come out.
They were less expensive than my family member (who recommended them) said they would be (we have a smaller house) which was nice. I feel less intimidated about hiring a plumber for stuff in general now.
(oh yeah I don’t have any pics because I only have pics of the crap they pulled out of the pipes, and no one on Unilocal wants to see those!)
Visit #2
Water started coming up from the pipe connected to the washing machine and the kitchen sink would not drain (prior to visit #1 this was all working fine). I called them again and they said they had a 30-​day guarantee on service and would come back out. Turns out they did not get all of the tree roots and had to go an additional 15 feet in. The same person (Justin) came out, and was a little annoyed (maybe he was having a bad day?) but was more vocal about this. I know they have to pay for their own tools and pass exams to get licensing so I tried to chat with him about being skilled in a service everyone will need at some point and he then said he «hated doing this» and did not want to do it anymore. I apologized for bringing it up.
Things began to drain again, but ultimately after getting a second opinion, the cleanout pipe needed replacing. When I called Mr Rooter again, they said that, unlike their website claims, they do NOT have 24-​hour service or «emergency service» they are just a local franchise and none of those statements apply to them. We ended up going with someone else to replace the pipe (yay it all works now!) because they did not attempt to offer any services on this matter, and all in all the receptionist/​dispatch staff never quoted accurate times or was very helpful. The person servicing us did a fine job, just not thorough the first time out but seems like it was complete at first.
So all in all, had to use them and glad I did to get plumbing repairs started. But ultimately did not finish repairs with them. Guy that came out was nice and polite, but also honest and seemed like he was not happy with having to come out a second time. Phone staff is not nice, they probably have to deal with a lot of upset people, but that should not make them any more gruff in a service job.
All my decline in stars on this rating are because the website says «available 24÷7» but in fact that is only someone answering the phone and scheduling for the next day when one will be in a long queue of others waiting, because they are not in fact available ²⁴⁄₇.
There’s even a page on the local website that is titled «emergency plumbing services» and reads «When you need an experienced plumber in a hurry, call on Mr. Rooter Plumbing. We’re in the neighborhood, available 24÷7÷365 and we never charge for overtime.» …
but this is just not true. The receptionist at the local phone number told me this verbatim.
Yay truth in advertising.

I have used these guys on more that one occasion. They have always been professional and courteous. The always come out within a reasonable amount of time and work quickly. This last time the guy sat down and gave me some tips on fixing minor problems myself. He even took a minute to throw the ball for my dog a couple if times. And I have never felt like they were taking me too the cleaners on what they charge. I will continue to call on these guys when needed.