Legacy Cleaners and Laundry

If I could give them zero stars I would. I took a standard women’s dress shirt in to get cleaned and they burned the buttons off. I took it back to get the buttons replaced and it took over a week. When I picked it up not all the buttons matched. They said they would fix it but it would be another two days. The manager simply did not care, she gave a heartless sorry and offered no financial compensation.

First time experience was very good. Helpful and informative. Service was prompt as well as attentive.

I’ve been going to this place for about 3 years… Very consistent! Never lost or damaged anything, and the people that work there are very friendly! I love the new text messaging system, letting me know when my stuff is ready. I don’t go on a regular basis due to it being a little pricey.

Fast friendly service. They do a great job.

Horrible Experience. Ruined an antique bedspread. Wouldn’t reimburse me. Their pick up /​delivery service was the pits. Couldn’t ever know when they would pick up or deliver. I wrote letters to their management. No response. I will never use them again.

I would have never come to Legacy Cleaners except that I had a $ 25 gift card to use, so I figured I would bring some items here and try them out. I usually go to Swiss Cleaners and they run specials twice a week to make the cost a little more affordable. Who knew how expensive dry cleaning can be?!
Anyway, I was satisfied with my service here but I don’t see myself returning. A coat and dress alone ran about $ 30. My boyfriend’s dress shirts were pretty reasonable ranging from $ 2.55-$ 6. If it weren’t for the gift card, my total would have been nearly $ 45 and my bill at Swiss for the same amount of clothing is usually less than $ 30 with their specials.

Full disclosure, my garments came back as promised. However, I was completely shocked with my final bill. $ 11 for each pair of pants and $ 5 per dress shirt. I’m not sure what rock people are living under who use Legacy regularly, but it must be a very nice rock because they are getting ripped off on the price. Much cheaper places around town with just as nice of service. A complete rip in my opinion. Save your money and go somewhere else… feel free to buy me a beer with the money you save.

Amended 8÷24÷2008: I picked my cleaning yesterday, and it merited a revision in my rating. They give me my total, and I pay it. Then they pulled my order. Nothing different than normal, but I notice one of my shirts isn’t bagged. This usually means a problem, so I take a look. It’s an older shirt, but it’s ripped along the seam from the tail to the armpit. I ask the counter attendant about it, and she tells me the fabric was weak. Ok, I respond, so what are you going to do about it? She hums and haws, then says, «Well…nothing. The fabric was weak, so it’s not our fault.»
This is the spot in a movie where the action freezes, and the voiceover basically sets the tone for what happens next. I’ve really tried to correct my tendency to go from zero to nuclear instantly in situations like this, so I used my fall-​back tactic: I looked at her with the best «You’re joking, right» look I could muster. This did the trick, as she then stated, «You can ask (the manager) about a store credit when she gets back.» I thought about this, since the store manager had left as I was arriving, then responded that I’d take it up with the manager later.
So I get home, and I’m unloading my cleaning, and I check my tickets to make certain everything’s there. That’s when I notice: they charged me for the shirt they ruined. It may be Sunday, but I feel within my rights as a human being to call that discovery a WTF moment. To leave a charge on a bill for «cleaning» an item you destroy, a business must either be consumed with inattention or disdain for its customers.
To Be Continued…
(Original post): This is my regular cleaners. They claim to use environmentally friendly cleaning methods and materials, they turn around my shirts very quickly (the plant is on site), and they’re pretty friendly (well, the regular lady is). The only problem is that I can’t seem to find anyone who can press shirts without crushing the top buttonhole at the collar. I know it’s because they’re machine-​pressed, but I’ve offered to pay for a hand finish or a collar support on the button. I’m not paying $ 5 – 6 at Nichols Hills Cleaners for a total hand press, so I guess this is it. Good job, but room for improvement.