Hertz Rent A Car

I am a business renter for 15 years. I get nothing but poor cars, some should not be on the road. That is one issue.
Recently a tree fell on daughter’s rental car. Hertz in Oklahoma City threatens her for payment of deductible, called collection company on her and threaten with «you never rent a car from Hertt again» not to mention zillions of emails… even though I have told their recovery dept I AM the Responsible party. They have scared my young daughter to no end.
I have tried to correct this, they will not return my calls and was hung up as soon as I started to tell women attendant my problem.
HERTZ use to be a good company but have gone to corporate ball busters, so it seems. I have moved to another rental company for my business travel. Hopefully one that cares.

Had to pick up an insurance rental while my car’s body work was being done. I called a little after 4:00pm after finding out my car wouldn’t be ready for another five days and asked to pick up that day. I was rudely informed they close at 6:00pm. I live less than 3 miles away and informed them I could be there in 15 minutes. I arrived and only one person was manning the desk. She disappeared with a cursory «wait here» after helping the people in front of me. A few minutes later a gentleman appeared and asked me if I’d been helped yet and when I responded, «Not really,» he went to the back and opened a door, and a screaming match about working schedules ensued. He returned and instead of assisting me, answered a clearly personal call on his cell phone, once again disappearing to the back after a moment. A third person finally came out and assisted me. Even though this was an insurance rental in which I was the claimant I was informed I would be charged a $ 50 security deposit and required to produce a credit card before they’d give me a car. It was then another 15 minutes before I actually got the rental. Quite possibly the worst car rental experience I’ve ever had, and I’ve had a higher than average number of them.

I’ve used this location twice for trips out of state. Each time there was a long wait to get my car due to being understaffed. The last time I came here, there was a lady with a bad attitude (the type who loathes her job and dealing with customers) — she made the experience unpleasant for me and my girlfriend. I find it frustrating to have to deal with these things when I am spending hundreds or even thousands of dollars with the company.
Overall, it’ll get the job done, but don’t be surprised if you have to wait a little extra at their location or receive poor service.

This location seems severely understaffed. I had made a reservation 2 days earlier, but I still had to wait 30 minutes to get the car. The price seemed a bit steep for the car I rented. I would try another company next time.

I had to pick up cars here twice in the past week. Both times it took some time to get in and get out. Seemed a little slow really. The cars are okay for renters and pretty clean. Not sure if I would go back here on my on dollar but it got me by.