Ace Moving & Storage LLC

I can’t thank Ace Moving and Storage enough for the move of my father’s belongings from Oklahoma to Virginia. Great job, Chris and everyone at Ace. Phillip is a master packer, and he and Corey make a great team. They exhibited complete professionalism in all aspects; I could not have asked for a better team for this job. They finished the work in a short amount of time and took great care with our valuable possessions. I would not hesitate to use them again and can without a doubt recommend Ace!

Below follows the open-​ended feedback I sent Atlas Relocation Services (who contract Ace Moving) regarding my move to Oklahoma.
TL;DR version: If you’re in need of a professional moving service, may I suggest looking to another company.
My understanding is that a relocation service needs to do two things: logistics and geography. By carefully organizing individuals and services based on time allotments and scheduling demands, they are able to help individuals move from one point to another in a timely fashion. My experience with Atlas demonstrated its inability to do either of these things, specifically with my Atlas Agent, «Ginny» out of Oklahoma City. From our first phone contact, Ginny was aloof, impersonal, and ignorant. When asking where I was relocating from, I replied, «Lansing, MI.» She then asked, «Is that near a large city?» While I realize out-​of-​state agents are not familiar with every city in the US, it was an omen when Ginny did not know a state capital.
As the move progressed, customer service got worse. Ginny did not return several phone calls or emails to confirm a specific moving date. After repeated requests, she finally replied via email with a retransmission of my estimate, taking us back several steps in the process and not addressing my question. This became a common practice in my moving experience with Atlas, as I quickly realized that I needed to proactively approach Ginny at every step, as she seemed incapable of follow-​up on several tasks, including informing me of my move date once it had been scheduled and communicating what the moving process would entail (I’d informed her early this was my first professional relocation experience.).
Once arriving to my destination, I had been told/​quoted/​reassured that my drop-​off date would be between the 8^th and 15^th of the month. Given Ginny’s previous oversights, on the 12^th (Friday) I called, just to confirm that my house would be arriving on the 15^th as scheduled. Ginny told me via phone that my drop-​off date of before the 25^th would be met. Apparently, logistic problems on behalf of her and Atlas had pushed back my dropoff date by almost two weeks, but Ginny had failed to inform me of this change. Moreover, a dropoff date of the 25^th (Ginny made it clear a dropoff between the 16^th and 22 was unlikely) was beyond the scope of our contract, and represented a severe impediment to my starting a new job on the 22^nd. While apologetic for what she admitted was her fault due to lack of communication and scheduling, she offered no suggestions or resolutions to the situation Atlas had created.
It was only after driving up to the Atlas offices in Oklahoma City and literally waiting in their lobby that this severe problem and breach of contract was addressed. The GM was finally called in (After several attempts by Ginny to have me go home and wait to hear from her as she worked on the problem she already assured me had no solution) and went through Herculean steps of calling national dispatchers and favors from other Atlas affiliates to have my shipment specially picked up and delivered to my house on the 16^th. While I received great service from the individuals picking up and dropping off my home, the logistical nightmare and tragedy that was Atlas’ customer service was abominable and inexcusable. Specifically because of your representative, I will never again even consider using Atlas Relocation Services. Rather, I will seek out a relocation service with an Excel spreadsheet and a globe who may more competently help me schedule a move from point A to point B.