Wells Fargo Bank

it took 15 minute to get service, only two bankers, they wore 14 people in line waiting for assistance.

So I went into this location to cash my payroll check, yes my company uses wells fargo for payroll. They told me that unlike every other time I had cashed my check at that location (for 3 months at that point) that it was not going to be complimentary but instead would cost me 7 $. Being unable to afford losing anything out of my check I decided to leave and thats when they told me that they could «reopen» my previous account for free. I then asked them if I owed money on it since I was fairly certain I did and they said no. Not only did they not «reactivate» my old account but instead opened a new one, their teller Jeanette E. Campos (NMLSR ID# 1 193 375) bold faced lied to me and said I owed no money while having the on duty manager use his password to clear me through the risk assesment.
Fast forward to today, I was waiting for 50 $ to be transferred to my account and happened to wake up 2 hours early and checked my online banking, imagine my surprise when I saw that while yes the 50 $ had been transferred to my account, my account was negative as wells fargo had done a right of setoff to collect for an account that I had no idea was in the negative. Upon calling Wells fargo collections and spending over an hour on the phone, being told that 1. they had never contacted me about the debt, and that 2. the only way I could have opened the account would have been for the teller (the previously mentioned Jeanette E. Campos) to have a manager use their password to override the risk assesment. I finally got transfered to a supervisor who told me that if I called the branch, and had Jeanette call in and corraborate my story that they would be able to reverse the charges and setup a payment arraingement with me. I was of course very thankfull for their help and called the branch. I spoke with Jeanette and she remembered me, even remembered explicitly telling me I owed nothing and that she would call the collections department and inform them of that.
Well low and behold when I got a callback from the collections department their entire story had changed, now they would only reverse the charges if the teller had called in and admitted to «bank error» and she had told them the risk assesment had cleared me with having no debt (which i think their system telling them I didnt owe 315 $ when I did in fact owe them and not telling them they couldnt open an account for me constitutes «bank error») and since she said that the risk assesment that the manager had to imput his password to override never came up then it must not have.
they also decided that even though they had previously told me that I had never been contacted about the debt that I had been contacted 2 years ago and that was enough contact to simply take funds from my account this morning, and that they could have certainly opened an account without the risk assesment coming up as the debt was never reported to their risk department and he could supposedly see clearly on my account that it hadent been. (which not only contradicted what they previously said but also sounds like a «bank error» to me) so now, not only is my account negative with no hope of recovery, there is also an overdraft on my account from the car payment i made 3 days ago (because the setoff hit first, even though it wasent processed till this morning) and the last 50 $ i had for the next week is lost as well leaving me with no funds to feed my family, get gas to get to work etc.
the most hilarious part of the story is that situations like this is exactly why I closed my wells fargo account in the first place. needless to say if I could give less starts I would.

I came into this location to open up an account. Steven Vasquez helped me in every way and made my experience here very pleasant. He knew everything he was saying and helped me every way to make my experience at wells fargo the best.
The best part is that they gave me a temporary card so i dont have to wait till a week goes by to use a debit card.
Thank you Steven for making my experience the best. i appreciate it

Very convenient location being in a Ralphs grocery store. Bankers are always so pleasant, helpful, and fast.