Verizon Wireless – Wireless Plus

EXTREMELY RUDE SERVICE!!! I came in asking about a promotion about buy one iPhone get one free and the employee kept rudely telling me that I was just gonna sell the other phone so there was no point of doing it. He also said that he didn’t want to help because they were closing in 25 minutes. This made me want to leave Verizon and go with t mobile. STILL CONSIDERING. I hope they let him go he was working the closing shift on Sunday June 19^th not the nice bald man but the one with the ugly haircut, Justin Williamson!

Please see the review below of Sean H. dated 1÷30÷2016
My experience with the lying — bait n’ switch store manager, Mario Ontiveros was exactly the same. He added an old model jetpack hot spot and said it was mandatory to get the same $ 20 a line rates that anyone can get with the new 3 GB family plan.
I asked many times why I had to buy something with a 2 year contract at $ 10/​mo I did not want or need (even if it is free with the old model he provided). He lied each and every time. Like the other person ripped off, I went to Verizon direct. I was told the entire story was unnecessary to get the new plan and Mario Ontiveros explanation was absolutely untrue.
Again, like the other person ripped off, Mario, offered a free case and protection film which I took. But when I came back to return the jetpak one of his minions, this time Ricardo tried to charge me a $ 35 restocking fee. This after I had already processed the line being cut off with Verizon directly. I was only there is physically return the unit per Verizon instructions. Ricardo finally relented with no re-​stocking fee after hiding in the back room and calling Mario to demand another rip off. This time $ 20 as the delta in price between the «free accessories» that now were not free. This is the essence of that lying Mario Ontiveros bait-​n-​switch.
I paid the $ 20 under protest to get out of that den of con men and outright liars. Moreover, my family also went to the Carlsbad store and got everything handled with integrity like Sean H. did.
The real tragedy — Verizon will probably reward Mario Ontiveros for selling more jetpacks than the stores that accurately and honestly resell them. If Verizon cares about customer satisfaction then do something. A tangible expression of regret would be cutting out the cancer in Oceanside.

Mario and Justin rock! A previous store in san diego ripped us off and lied, and thanks to the help from this two we are in the process of hopefully getting our money returned. They are fair, honest, trustworthy and very knowledgeable at this location. Also, their customer service is suburb! This is the store to go to if you are with Verizon! P. s. Avoid clmt san diego store they will rob you blind.

Mario was EXTREMELY helpful! I went in there with a bad attitude because I hate dealing with cell phone companies. They always rip you off and never help you when you pay for their protection plan. Anyways, my husband and I ended up getting the new Galaxy S6 edge plus for BOTH of us. Mario was attentive and diligent. He looked you in the eye when he shook your hand. Thanks for making this experience much better.

Just have to say that Mario at Verizon Wireless was so helpful today. I don’t envy his job. Having to troubleshoot all the problems of frustrated customers or faulty cell phones is thankless work. Mario was super helpful, very nice and apologetic for a little hiccup in my billing. He even spoke with billing to waive any late fees for an issue that was beyond my control… and I didn’t even ask him to do that! I Would recommend him and his counterparts at this location. They will definitely help you out. Just remember to thank them!

Let’s be honest, usually we all dread having to deal with any wireless companies. But I can say after my experience yesterday I am very pleased to say I won’t be dealing with that feeling anymore now that I have found a great Verizon location with AMAZING customer service. Right when I walked in I was greeted by everyone working, then quickly assisted by Elijah. Elijah was the gentleman who help me with purchasing my new phone. He was informative, knowledgeable, and extremely patient with me when it came to my million’s of questions. Overall, I left very happy and will continue to take care of all my wireless issue at this location!

I wasn’t actually a customer at this store, but I have to give a good review because of their fantastic customer service when I needed it. My car had broken down off I-​5 and had been towed to the Pep Boys on Plaza Drive in Oceanside. Due to the phone calls, texts, et cetera, from that morning, my battery was dying and I didn’t have a charger. I was also expecting phone calls about what to do next. (I live in the UTC area and wasn’t sure whether the car would be fixed in Oceanside or be towed back home.)
Fortunately, I realized that there was a Verizon retailer across the street. I went there, explained my situation, and asked if they had a charger I could borrow so that I wasn’t stranded without a phone. The two guys working there were very nice and let me use a charger. We chatted about various things while I waited for my phone to charge and they were very friendly and helpful. Fantastic service and if I lived closer, they would probably be my Verizon retailer of choice.