Josh’s Boars Nest

Was supposed to help get my bike to the shop. Never showed up and tried calling a day later. The frustration level on handling this shop is real. The only thing they have going for it is their proximity to base. With so many Harley shops around, though, they better step up their game.
Won’t be calling them again.

Good crew and work! Had them fix a leak on my bike and when I took it home it was still leaking but I took it back and they made it right! Solid crew and very informal. I’m a returning customer.

Jason A Shirk — 1 star
Ian at the desk is a very respectful and helpful guy, but the rest of them are shitheads… I took my bike in there because the rear cylinder was misfiring… and it was getting to much fuel. I get it back, and the bill was 120 bucks more than I was quoted, AFTER I very specifically told them NOT to do any more work to it… when I got it back part of the rocker box cover gasket was sticking out the side and leaking oil (for the second time, they already did it once). the seal for one of the push rod tubes was leaking oil (they said they put new seals in them), and there is another leak I haven’t even been able to track down yet… there were no oil leaks before at all… they said they re jetted mycarb, but I tore it apart to see and NOTHING was new. the vacuum caps/​block offs were dry rotted and I asked to have them replace, but when I got it back the rotten ones were still there and leaking air… My gas tank now leaks, and never did before… they said they put new points in it and checked the timing, but as soon as I picked it up It ran like SHIT… they said they adjusted the valves, because there was a tapping coming from the top end on one cylinder… granted the tapping is gone, BUT NOW MY BOTTOM END IS KNOCKING LIKE THE COPS ARE AT THE DOOR… and I have to rebuild the entire fucking engine before it blows up… HOW. seriously. how. in the HELL… does a nice, reputable shop completely destroy a bike in one week??? mind blown… and then argue with me trying to charge me for the work that was done that I specifically said NOT TO DO… then threaten to take off all the parts that were put on my bike??(which was NOT, all that they said was put on it.).I happened to run into a former employee of theirs that QUIT… He is now my new mechanic. moral of the story, THESE GUYS (other than Ian) ARE A COMPLETE FUCKING JOKE, AND JOSH (THE OWNER) I HOPE YOURE READING THIS, IM SUING YOUR ASS FOR MY LOST WAGES FROM MISSING WORK, AND I HAD A CERTIFIED HARLEY MECHANIC CHECK THE BIKE OUT YOU GUYS DIDNT DO SHIT! IM GOING TO GET MY LOST INCOME, AND THE MONEY I PAID YOU BACK, AND THEN SOME. YOU FUCK

As in Life… I expect to be treated the way I treat people!
The customer service and quality of work that is done on my Harley is always perfect!
Ian is always super helpful and takes care of business getting the right parts ever time!
I also like the fact that the owner Josh is in the back wrenching on the bikes and every mechanic there is certified! I will always take my motorcycles here. period!

Not sure where to start since my entire experience with Josh, Ian and others was great from start to finish. I dropped off my bike to have an exhaust installed. Later that day, they called and said the brake pedal was hitting the heat shield. Since the exhaust manufacturer was no help, Josh gave me a few options and let me keep the bike there for a few days while I determined what I wanted to do. Ended up going with one of Josh’s suggestion to grind the brake pedal a bit. Go pick up the bike and the work on the brake pedal looks totally custom, exhaust install is perfect and oh yeah… they charged me less than what was originally quoted! What a great place, I will never go anywhere else.

Nothing but positive experience with these folks going back to their original opening. And this is coming from a guy that has ridding Harleys for 40 years. Do yourself a favor if you ride and let Josh and the guys take care of your bike.

I really went here after reading all the positive reviews about this place and having high hopes that upon arrival, I would be given the warm and fuzzy of bringing a recently purchased motorcycle for a full check up to ensure it was in good working order.
When I first came into the Boars Nest it was if I was entering one of those places where everyone in the business is too cool for school and part of their own little club, and if you arent seen as part of that club, you are treated with a weird mild lack of respect. Its pretty much the same as when you walk into a comic book shop, and the guy behind the counter treats you like you are wasting his time by coming into his shop and asking him questions about stuff you are less than knowledgeable on. I understand that in the motorcycle world there are cliques (sport bike riders vs. cruiser riders vs harley riders vs ect.) so i expected a bit of a conceited attitude. When I asked for him to do a full check up on the motorcycle and an oil change, I got a confused look… This worried me… If you are in any automotive industry you should know what an actual full check on a motorcycle entails. The customer shouldnt be there taking wild stabs in the dark at what you should be checking. This is what happened more or less, me with no motorcycle knowledge trying to guess at components that should be checked on the bike. Check and tune the carburetor? Sure… That’s a thing, right? It ended with me requesting a few basic checks and then kicking myself later because there actually was a list of checks they could have done for me, but the guy behind the counter didnt have an idea about. Also for an oil change and a tire change. I left the place feeling that my bike was in the wrong hands and that these guys might be looking to swindle me out of a few dollars. Thats not a good feeling to leave anywhere with. Mainly because, when it comes down to it, maybe the problems were legitimate and they did help me, but it will still feel like im getting screwed which isnt a feeling you ever want to give your customer.
A few days later I received a phone call. The tire couldnt be put on, no big deal, and they offered to give me a used tire in much better condition. They also found a tear in my bikes belt and the replacement costing me another $ 400.
When I went to pick up my bike, the tire they had put on looked a little bit worse than the one that they had taken off. This could have not been the case, but like i said before, their aloof your under me type of customer service had already begun to cause me to be very suspicious of anything they did. When i got the bike back it felt like all that had gotten done was the oil change. I do trust the work they did on the belt, mainly because it would be beyond me to consider these people to be so low to outright charge $ 400 to someone for no good reason. I left this place feeling as though I had made the wrong choice.
Since my visit I have had a few friends of mine tell me they had the same experience. They turned there vehicles in and either got them back in the same condition (no work done) or worse condition. I had also got a customer service call from these guys asking about the experience, being busy at work, I really couldnt give them the full blast of distrust they had imparted on me from the moment I entered their business. Not that it would have mattered since the customer service rep was having a bad day apparently, and really was letting me know this through his «I’m hung over and i have to call these idiots”-like tone.
In reality this is all I expected, and all I wanted to walk away from this place with them getting a full 5 stars from me:
1. Greet your damn customers like customers and have someone more knowledgeable at the counter. I dont expect smiles and an attitude that says you must be on drugs to be so happy. I expect a full professional attitude. If you cant answer a question, go get a mechanic!
2. A full, I just bought this bike, maintenance check should probably be
–all hoses/​lines
–brakes
–spark plugs
–carburetors/​injectors
–full run on the motor for noise in the engine
–tuning if needed
–tires
–lights and signals
–belts
–oil
–transmission (if possible)
–exhaust lines
You could check 90% right there with the customer in about 10 – 20 minutes!
3. DO NOT PERFORM ANY CUSTOMER SERVICE CALL WHEN YOU ARE ANYTHING OTHER THAN 100%. The call I got for the belt was perfect, professional, the one asking about my experience, I just wanted to get off the phone with him as soon as I could.

Was cheaper than the local Harley shop with just as good of a job. And they got me right in, rather than having to leave my bike over night for a tire change. Good group of guys and great work.