Eternal Hills Crematory

My father passed in July 2014 and we had our service here in September. My family and I were overwhelmed with all the details and add ons they try to pressure you into. Very unemotional staff and that’s what you would expect from a corporately owned facility. The prices are outrageous compared to other funeral homes in the area, it’s my fault for not calling first for a quote. Many items were forgotten to be displayed during the service and we had the sense that we were being rushed out. I cannot express enough the level of frustration dealing with this entity and the dissapointing experience. To make it worse, they don’t do funerals on the weekends, weekdays only. Even our Deacon said this place treats you like another number and are only concerned about money. They are owned by a corporate company named «dignity“which is diametrically opposed of how you feel once you hand over many thousands of dollars to them. Avoid this place at all costs literally. One star is way too much of a compliment

Dealing with these people is a nightmare. Unfortunately we were stuck dealing with them. If you have a choice, don’t use them!

WOW!!! I should have read the review before hand. The reviews are «TRUE» to the letter. If there was a ZERO star that is what I would put down. My dad passed away March 8 and I am still very angry over the whole thing. A month later we as a family are still dealing with things that were promised to us. When is my family going to start the grieving. No, returned calls no communication to let us know what is going on.
We are still very upset over the whole situation. I would not want any other family to go through what our family has gone through.
Please think twice before going to Eternal Hills.

After reading the post below I agree with the one star reviews. I want people to know that this place is all about the money. They don’t really care about your wishes and your family needs. I made an appointment to look at some burial plots and mausoleums. The cemetery planner was more like a used car salesman. He was taking advantage of a difficult situation and all he was showing us were two person plots. The prices they gave us for single mausoleums were outrageous. The cemetery planner never disclosed any prices upfront until we sat in the office. We visited other cemeteries where they were more professional and very honest. For example, the staff at El Camino Memorial Park disclosed all prices upfront and never at any point they approach us with a sale up. The staff at El Camino showed us what we really needed and the prices were much lower and in a more pleasant location.

I have a large family. We have generations of family at rest with Eternal Hills. I think at a time of loss, our emotions are being pulled every which way which can make us speak out in ignorant anger if we don’t give ourselves time to reflect. While everything can seem expensive, there are many, many different options they are always willing to go over with you and help to fit what you can realistically afford. I mean, It is a business, not a public service. God even charges for your return. The beloved priests/​pastors won’t do free services. I was floored when I first learned this fact. I have Rolls Royce taste, but I can’t go on Unilocal griping how unfair their prices are and never buy from them. If I want to add gold rims, how dare they charge me more! We seem okay spending thousands on our weddings, but not our funerals. When I came to take this into perspective, I relaxed quite a bit. We have never been mislead in pricing, only given all our options. My uncle bought his plot years ago… When he passed, we were offered the equivalent of today’s priced casket. The only way to get the exact one you’d like in 80 years, is to buy it and bring it home with you. If you pre-​need, it is less expensive. Just like buying almost anything else in life. The earlier you plan, the better. Eternal Hills is a beautiful place with beautiful caring people. I’d hate to see a bad review from someone who gives nothing but bad reviews, when you search her history, mislead your decision on a loved ones resting place. Peace, love and happiness to all :)

I had a good experience with them from start to finish. People need to realize, this place has a LOT of business, and therefore some standard practices in place. Sure, sometimes it seems too much like a business, but, truthfully, it IS a business unfortuantely. However, every person we met with there was kind, detailed, helpful, and most importantly patient. The entire experience of losing a family member is HORRIBLE, and they get that. Anything they could do to make things easier on us, or allow us more time to spend with people we love rather than at the Cemetery, they did it. I was initially against picking a place so large, for fear we would get“lost” in the shuffle. But I never once felt that way. So thank you, Eternal HIlls.

I wasn’t orginally going to write my review until this mess was all done but I’ve been thinking about it and I decided now would be a great time due to the fact that I wouldnt want anybody elses family to have to go through what I have.
My grandmother passed on 10÷12÷11 yes just 2days ago and I started this journey with Eternal Hills 3days ago knowing my grandmother was on her death bed so it would be an easy transition and my mother and aunt would not have much to worry about well Eternal Hills and Jaquelyn a counselor there have made sure my experience has been nothing but pure hell. Where do I start??? These people are nothing but money hungry vulchers preying on greiving families trying to get every last dime from you as much as possible.
You see my grandmother had purchased a pre-​need contract from them and we have needed it altered a bit and in trying to get it resolved we have had it canceled and re-​written several times due to the fact that they want to re-​write it for todays prices and not the prices that my grandmother had paid back in 04′ thats my first grip! 2^nd gripe I was asked by Jacquelyn in just friendly conversation (or so I thought) if I had a large family my answer was a chuckle and yes not knowing her alterier motive was to increase our graveside service from the $ 200 package to the $ 595 package??? Where the hell does she get off to do such a thing without asking??? First off yes we have a large family second off who am I to know if they will all show up? People deal with death in their own ways I cant say if so in so will show up or not and who does she think she is adding that to our contract without even finding out if its ok or not! Im so upset and havent even had time to grieve for my grandma it sickens me! She as promised to email me the contract several times with an itemized list of deductions and I have yet to see it!
Word of advice plan your services now and pay on them monthly (NOT AT ETERNAL HILLS). There are two sides to the mortuary business the Cemetary side and The Mortuarty side. The cemetary side takes care of the headstone, opening and closing of the ground, the vault (casket or urn) and so on. The mortuary side takes care of the inside stuff ie. staff, viewing, casket, use of the car, rosary or indoor service… ect! Im not sure which of the two cares for the pick up the body but just know if you arrange your remains final destination before you die you save $$$ but if you wait and leave it up to your family the prices become outragous! Mind you my grandma was alive when we went in tuesday night and they wanted $ 6445.48 and if we didnt pay that then and there and not knowing she was going to pass the following day it would of cost $ 8500! People are getting ripped off! And these are just todays prices imagine a couple years from now!