Big Mike’s Appliance Repair

This company is used by my building for appliance repairs. As others have said, they only offer 9 – 5 windows for appointments and without warning will not show up at all. They’re unprofessional about scheduling appointments.
The actual repair techs are nice and fast (hence the 2 stars instead of 1) but actually getting them on site is way too big of a pain!

They are very unprofessional and disrespectful. I guess my building uses this company to repair the kitchen equipment in the apartment. (I don’t know why, that was a bad business choice) The receptionist (s) they have there are incompetent. Long story short, I called my leasing office because my oven was getting to hot. They sent this company out just to tell me my oven needs a thermostat… DUHHH it doesn’t take a genius to figure that out. I waited 2 weeks for the them to call me back to schedule for the technician to come out and install the thermostat. I specifically told the lady on the phone to call me before the tech comes because i will be at work. I work 5 minutes from my house. She said ok, I will call you a half an hour before the tech leaves. The next day she calls me asking if I’m home because the technician is outside my building. I asked her why didn’t they call me like they were supposed to. So I told her it would take me at least 15 20 minutes to get there and I was leaving now. She tells me the tech can’t wait that long. Uummm what! excuse me! the tech cant wait 15 minutes after I waited 2 weeks for a thermostat. which if you ask me that’s something a tech should have on their truck stock. I told her i was leaving now and i would try my best to get their sooner. I swear it didn’t take me 10 minutes to drive there and the technician was gone. I called the office and shes telling me he couldn’t wait, he has to come back tomorrow blah blah blah. You couldn’t let the tech wait for a few minutes even though it’s your fault because the geniuses that work there couldn’t follow instructions. So she kept putting me on hold hanging up the phone on me and talking to people in the background. I even asked to speak to a manager and she kept telling me they are not available they are busy. She would not put a manager on the phone. This went on for about a half hour. I finally called my office and explained the situation, they called this company and the receptionist tells my leasing office oh its too late the tech is far now. UUmmmm yea dummy, after keeping me on hold and hanging up the phone for a half hour i could imagine he’s far now. They are horrible people and i do not recommend anyone using this company.

Again, I wish there was zero stars because they don’t deserve any. Apparently NYC landlords must get a bargain price for this lack of service. I’ve been waiting for 6 hours for a service repair and no phone call. I called and the woman who refuses to identify herself said, he’d be there «soon» and «shortly» and then hung up on me. Use any other company besides this one.

My i taught that i was the unlucky one my fridge stop cooling and my landlors sent this company. I bought this fridge ge side by side for over 2500 the tech. came andcheck it out he said the compressor was bad 2weeks later i. Wc brooklyn
called another company the
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said my board is bad not
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pressor and then he notice my comprummessor relay was missing. I calI
led big mike ask the girl why the guy took my relay she said he take to put on another fridge thats the pratice meanwhile iam trying to get my relay back to no avail this is my personal stuff i need it. Still waiting for an answer.

If only zero or negative stars were allowed. This is the company my landlord uses, so don’t think me an idiot as you read on for not switching companies to repair a leaky dishwasher with 9, count ‘em 9, all-​day appointments (the only time window they give is «9−5») to replace a hose. After 1 misdiagnosis, 2 trips without the required part (which was supposedly in the shop), 1 cancellation, and 3 no-​shows, it still didn’t work because he’d forgotten to turn on a valve. When he figured out the problem, he acted like it was my fault.
In other words, NEVER, EVER USE THIS REPAIR COMPANY.

This company is by far the worst company I have ever had to deal with. Unfortunately I have no control over it since my landlord deals with them whenever theirs an appliance issue. As stated in several reviews here, they call you to schedule an appointment but cannot give you a time frame of when the tech will show (they tell you to be home between the hours of 9 – 5), the tech that showed up to my house was very rude and refused to explain what the issue was, the receptionist for this company refused to give me her name after I made a complaint in regards to the tech that was in my house and preferred to not have him taking care of my issue; when I asked for her name she put me on hold, I call back and she tells me she does not need to give me her name and hangs up on me. Clearly this lady does not like her job nor has any type of manners/​professionalism in her vocabulary and tone of voice. Its unfortunate for tenants like myself who have no control over this and has been without a stove for a week now all because the pilot wouldn’t shut off and my stove is not electric.
This company is still in business with rude, incompetent employees and definitely not the best experience for a first time tenant.

took off on a Saturday to sit around for 10 hours and have these guys not bother to show up. i called the office numerous times throughout the day to confirm they would be arriving during their window of 9 to 5 and the lady on the phone assured me they were on their way. i sat around until 6pm and kept on trying to call their office and they left for the day. at 630 they called me and said the technician was at my building. i told them too bad and thanked them for making me lose a day’s pay. The gentleman on the other side told me i didn’t need to take off. WHO THE F*CK IS HE TO TELL ME TOUGH SH*T FOR LOSING A DAYS PAY. i’m sorry i don’t have the time to sit around all day and wait for you to not even show up. I told my management company and they were also very displeased with this company and arranged for another company to come repair my oven. I hope this company loses their contract with numerous buildings as a result of their negative reviews and bad management.

I had substantial trepidation upon learning that they were the repair company my building’s new management had hired to fix appliances in our building. This was not made better when the tech did not show up with in the 9 – 5 window set out yesterday. I then later found out what the problem was, and it was not the fault of the company, rather they were not informed of how the building worked. When the tech did show up he was personable and got the job done in a timely manner, and cleaned up after himself. I’d guess they made some changes to their business practices. Even the receptionist I spoke with was helpful and pleasant.

I can concur with the other users and have experienced the same failures of customer service, business competency, and basic human decency:
+makes you stay home from work all day, no window
+changes appointments without informing you
+cancels appointments without informing you
+never seems to fix anything in one trip
+never seems to completely fix anything
+repair guys are polite but incompetent
+receptionist is harsh, confrontational, and displays zero human empathy or customer service skills
+gives inconsistent and always changing explanations for why they can’t just do their job (the part isn’t here, the part is here but we can’t deliver it, the repairman can’t find parking, the repairman needs help from a different repairman who only works wednesdays, etc.)
Our AC went out in the hottest month of the year, and this company has shown absolutely no interest in actually fixing it. Unfortunately, my property manager forces me to deal with these wastes of space.
Terrible. Terrible. Terrible.

I agree with the other posts — THE WORST COMPANY EVER.
They sent a technician who had no idea what he was doing. He said he had to return to the shop and get someone else to come another day. They refuse to work on the weekends or on Saturdays, which means you have to take off work.
When they give you an appointment, they say (and mind you, only during the week) you should be home from 9 TO 5. WHAT company makes you stay home an entire day just to receive repairs? Most companies at least give you a 3 – 4 hour time period so that you stay in your house either in the morning or the afternoon.
They then took pity on me and told me to be home in the morning, but he is now one and a half hours late.
We’ll see whether or not they actually fix my fridge.

This is the worst company ever. They have come 5 times and my fridge is still broken. They make you wait all day then show up with the wrong part and make you schedule again to say they will be there from sometime between 9am and 5pm. Their is no internal communication no one knows whats going on. Last tie they left a giant puddle of dirty water on my kitchen floor and left without cleaning it up.
Just the most incompetent people I have ever encountered.

My Landlord uses Big Mike’s for their buildings appliance repairs. My fridge is broken so a guy from Mike’s came and confirmed, said I needed a new computer chip. Weeks went by and I never heard from them. A woman called me today but meant to call someone else and I told her that I have been waiting weeks for them to get back to me, she said she would call me back. She never did. I just called again and she got on and she said as if I should have just known that it will take a week for the part to come in, so then I started asking a question and she hung up on me deliberately. She was so rude it was insane. Called my management property so hopefully they fire Big Mike’s and then Mike put that woman out on the streets.