AutoZone

I have been to this location multiple times. The very first time I was greeted with welcoming employees and extremely helpful and friendly customer service. They signed me up for their rewards card and did everything they could to help me with my project.
Unfortunately, those same employees were gone and the welcoming greeting stopped by the next time I was in. I have been in a few more times since then and today was by far the worst. The manager told me I «could not comprehend» what he was saying because he was trying to upsell me on an oil filter and I wasn’t having it. They told me that instead of getting an oil change deal, I had to get the oil at FULL price and my oil filter at FULL PRICE. How about no, the oil change special is cheaper than the oil alone… so how about I take the FREE oil filter in the kit and buy an extra one on top of it since you won’t let me upgrade?
They spoke spanish to each other while starring at me, passed me from one employee to another and were generally either incompetent or scumbags wanting to take advantage as much as possible. I will go to O’ Rielys in the future, which is much closer to me and always always always treats me like a paying customer.
I may lose out on AutoZones points, but the kid that rang me up completely ignored my request to make sure I get them, so no sweat there.

Had great customer service here recently needing to switch out a car battery that was under warranty. Prompt service, friendly staff. Solid experience.

This AutoZone is awesome. Always great friendly and knowledgable customer service. AutoZone also has a lend a tool program where on select tools a customer can leave a deposit (essentially the cost of the tool), use it and then return it. It is a free service! I utilized it once for an engine compression measurement device and found that an auto mechanic who had told me I had a problem was utterly wrong. For the record, that particular mechanic is neither of the ones in my other reviews, both of which are high five-​stars. AutoZone is great.

Super helpful staff at this location!
I came in pretty early on a Sunday morning and it was decently busy. There were two clerks working at the time, hustling and bustling to get people in and out. One of the guys greeted me as soon as I walked in (his name was Sebastian) and asked what I needed help with. I told him I needed a new battery and he pointed me to the battery shelf where I proceeded to wait patiently as he assured that someone will be right with me.
I waited for a good 6 – 7 minutes, which was cool because it gave me time to look around for what I wanted. He came over, asked about my car information and he looked up the type battery that would be good fit to my car. He also took out my old battery and replaced it with the new one. We discussed life and dreams as he was changing my battery and conversed as if we have been friends for a long time. His customer service was superb!
The battery did not cost me a arm and leg. The quick service got me in and out without any problems.
I highly suggest this location for any of your car maintenance problems and questions, especially if Sebastian is working. Good guy!

I have been to this specific location several times and they always have what I need. As important as that is, I am equally impressed with customer service. Employees have gone above and beyond to help this clueless-​with-​cars girl out and I appreciate it so much! Chris, thanks for your help with the windshield wipers!

Very helpful staff. My oil light came on while I had my infant grand-​daughter with me. I immediately pulled into this Auto zone location and the clerk not only helped me figure out which oil type I needed he took the time to open the oil cap, which was stuck, and poured the oil.
I will return there for other auto part needs.

Went to grab some windshield wiper blades. Clerk helped me. and out and even took them off since mine were jammed and I didn’t want to break them. He didn’t even BS me into buying pricer blades since were in California and see rain seldom. Aces. Thanks
Great service.

I no longer shop here, even if I had to use up the store credit I will go to a different location. I bought a wire crimper that didn’t work. I bought the correct crimps from them too, but it would not compress enough to hold onto the wire gauges that it was speced to work for. I brought it back and wanted a refund and they refused, I told them the problem, and they couldn’t disprove it, they didn’t have a sample wire. I was in the middle of work and had already bought a crimper from somewhere else that worked for the same sized crimps. My only option was to go back home, bring them a sample of the work and a spare headlight with the right wire gauge to have to prove to them it wasn’t working. Mind you I rarely go there, it wasn’t like I am the type to use it and then finish the job and return it, the crimper was extremely useful and I wanted to own one that works for future projects. The clerk treated me like a liar and a criminal. They would only give me store credit. Before this I bought my batteries here, my wipers, and a lot of parts. After this incident I no longer shop here. I don’t even want to drop my oil off here.

I went in to get a headlamp for my car. They were very helpful when it came to selling me the part. I was having trouble installing it so I went back in for some help or guidance. I had heard they might give me a hand with it if I had trouble. The clerk gives me a blank stare and tells me it’s too complicated… really? He works at an auto store and helping me with a headlight is too complicated? To me he just seemed indifferent and lazy. Maybe they were having a bad day but I just didn’t feel the love. I won’t go back!

Autozone is a nice store with nice people and is my new source for windshield wipers.
But honestly, I don’t know how they stay in business. The place has a huge footprint and lots of people working there but never seems to have any customers. Am I going at the wrong time or is everyone trying to avoid me? Do you all just leave when you see me driving up?
Come on people, support the local economy and start shopping here!

Been in here over 20 times while working on various projects. Customer service is the best I’ve ever had at an auto parts store! I will always stop here first because of that. Sorry I don’t have any specific names, but every one has been great!

Super helpful staff; help you find what you need!

I came in with a light bulb and a wire that was melted of my motorcycle and asked someone if they could help me. They immediately came to assist me and I told them my problem and what I was looking for and not even a minute and I was at the cash register paying. It was fast service and he knew were everything was in the store. Love there customer service

If you know me personally, you know that I know absolutely nothing about cars, so naturally if my husband drags me there, I’m bored and uninterested. However, I was at this location last week with my husband because we were having trouble with both our cars — we came a few minutes before closing time and Al Garcia, I think he is a supervisor, was the most helpful person we’ve ever come into contact with, not just in AutoZone, but I’d go as far to say in customer service at any establishment. He didn’t care that they were close to closing — he took his time in recommending products, asked us about all of the issues we had with our car, and explained WHY these issues were happening. This is someone who knows cars incredibly well — AutoZone is lucky to have him, this guy should be running his own shop, that’s how much he knows his stuff. I’m someone who is never really interested in what’s wrong with my car — it does something weird, I tell my husband, and he takes care of it. (we’re so 1950s.) But Al actually had me interested in what was wrong with our cars. There was another guy there that night, Valerio, and he needs recognition as well because he did a battery test on our car even though they were close to closing These guys are such assets to this company… even if we move away from Oceanside, this will be the only Autozone we come to.

The guys here are super friendly helpful. I stopped in here one day last week on a morning it was sprinkling. The cheap windshield wiper blades I bought from Wal-​Mart (yeah, I know, but it was close to home) flipped over while they were moving when I turned them on. The one on the driver’s side almost fell off when I was on the freeway. I went into the store thinking I was going to have to buy another set of wiper blades. I forgot the guy’s name, but he said all I needed was some little plastic pieces that were missing, and he put them on for me in the parking lot. He did not charge me for the parts, since they were from his box of spares. They worked just fine after he put them on. I am very happy with this store and will visit again if I am in the area.

I would like to say thank you autoZone for having such a great management team with Jose and Al ! I just moved to Oceanside and my husband is currently deployed to Afghanistan. I was in a car accident totaling his vehicle. I purchased a used car and it turned into a mechanical nightmare! I have no family here and was nervous to have to put my trust in a store. The battery kept failing and I was able to find out it was the alternator. Al helped me primarily and was able to narrow down my best options. I finally felt a bit of relief to know I could get car stuff handled here without the unnecessary sales pitches. He spent his time explaining what was needed and and my best options price wise. He also explained to me about my car battery terminals being loose and showing me which ones to purchase. This is all stuff I would have never known. I’ve made 3 or 4 more visits there for purchases working on this vehicle. I would like to send a big thank you to the management team at auto zone Oceanside for being a little glimmer of light in this hectic time for a military wife!

I was skeptical to see a national brand set up shop here thinking most Autozone’s are stand alone with ample parking and thought they don’t allow wrenching in the lot this would not be an option here as most spaces besides the one’s directly in front are occupied by Wings Pizza & Things bar goers. You usually expect auto parts stores to be warehouses for parts, not the cases here, they have all the basics and none of that frou frou stuff you see on TV infomercials or from harbor freight. It’s the old Charming Siam and part of the old WPT location.
I wish they had electronic sorting of parts because it’s inevitable that some jerk will tear out the page you need or it will look like Raggedy Anne doll just weeks into the new book.
It’s clean, bright, new and actually set up well.
I have to give a shout out to Valerio for being the most helpful person I’ve ever dealt with at ANY auto parts store. Sure I was only going there for oil, filter, wiper blades, all of which I knew to spec. He reminded me of specials, had me in and out quickly and was just as helpful with two other customers. Bravo.
Even without weekly special I used it was about 5% savings on the oil and 10% on the filter over Pep Boys and the wiper blades though not as various in higher quality blades I got a good deal.
This is actually the closest auto parts store to my house and I’ll be coming here for parts when I’m wrenching for sure and I’ll be keeping any eye out of weekly flyers.