AT&T

Went into the store and I was helped by a girl I had just purchased an iPhone and I was trying to verify if it was unlocked (phone was og at&t. She helped me and said my phone was fully unlocked but I wouldn’t be able to hook it up with my current provider. She continued to try to get me to switch to AT&T. Next day I went to a different AT&T store where they confirmed that the phone was not unlocked. And were able to help me unlock it. I think it was poor customer service to lieand tell me the phone was unlocked when it clearly wasn’t only to get me to switch providers.

Ask for Wendy. I went into 3 different At&t stores for a promo deal that’s in store only for some reason. Only after going to this at&t store (the 3^rd one i went to) did Wendy notify me that she could order the products for me and have them shipped to me for free! This employee knows her stuff. I wish the other 2 at&t stores would have notified me of all my options. That would have saved me a lot of time and gas.

After my daughter had her phone stolen at Carlsbad High School we needed to get a replacement. I always dread having to go into any phone store because I know it’s not going to be a cheap trip however my husband and I were pleasantly surprised when James helped us out today. This is the «guy» you need in your life… seriously. Not only did he get my daughter’s phone issue fixed, he helped us save a ton of money on our phone plan, directv, Internet, and home security. He took the time to answer all our questions, give us some helpful tips, and most importantly he was a genuinely honest down to earth kinda guy. If we ever need anything again… we will be seeing James! James you rock!!!

I’ve had iffy experiences at AT&T until the other day I went in for my upgrade, I had Wendy. She was fantastic, EXTREMELY helpful, and broke down everything about my plan very clearly. Happy with my new phone and happy with my new set up on my plan! Wendy has changed my entire opinion on AT&T! Thanks for your help Wendy!

This store does only gets one star because zero stars is not an option. I went to the store to get additional information about the U-​Verse tv, specifically about the U-​Basic tv package. The first person was clueless about anything U-​Verse, so the second sales person came over to help and he told me that that package was discontinued. I told it was not, because I talked with AT&T on the phone about that package, and all I needed was additional information. The sales person told me again that the package was not available, and instead of trying to get the correct and additional information, his response was rudeness. I didn’t want to argue with this guy so I turned around and left, and I won’t go back there. The customer service in this store is the opposite of the service in the Apple stores.

–5 Stars. Just off the phone w/AT&T (1 hour & 20min) Trying to find out why there’s a random $ 100 charge to my cc and I wanted to go from the $ 40 to the $ 30 Go Phone Plan. Never got the $ 100 charge figured out. They couldn’t find that charge in the database (both Go Phone & Uverse). Never resolved! Changing mobile plans never resolved either. A text message from AT&T on the 25^th said my plan will renew on the 25^th. Next day (26^th) transfer complete. Now (in California) we need to pay taxes on this plan. Only California!?! My beef is that my text said renewal on 1/​25, but my «MyATT» app said next payment due 28^th. I wanted to change my plan to the $ 30 plan, but AT&T website said to wait until the day b4 bill due. I waited. Meanwhile I am charged on the 26^th? (wrong date from both resources) and now I can’t change my plan until my renewal day February 24^th… See how the due date changes every month? Always 2 days earlier (don’t use auto pay). After almost an hour & a half and MANY transfers they wouldn’t credit me $ 10 whole dollars AND my random charge of $ 100 never solved. Both AT&T Uverse & AT&T Go Phone Can’t See that charge in their databases AND they’re both BLAMING the other. So I’m gonna change my Internet & my Mobile phone companies… Any sugestions? Ps. Been w/AT&T for at least 30 years… More than half my life. #AT&T #ATT @AT&T #Uverse #BadBiz

Do yourself a favor — request Wendy.
Wendy is smart, clear, and really knows her stuff. When dealing with the confusing and ever-​changing world of phone plans, Wendy is someone I want to do business with. She’s clever and a great communicator. She also saved me money while upgrading my plan design, keeping the process painless throughout.
The store itself is well-​designed and staff is generally friendly, however customer service is pretty hit-​or-​miss. While waiting for my turn, I couldn’t help but overhear some confusing dialogues between other staffers and customers. I notice that several employees communicate rather vaguely, avoiding details and actual numbers. Like I suggested above, request Wendy!

Att provide excellent customer service and I’m happy to say that all my questions were answer I’m really happy with the service Joey the Att member provide to me and my family

Eli knows what’s what! He asked for my permission to look at my account and advised me When to take the leap and upgrade my phone.
I was also interested in a portable wifi hotspot which I will be back to get — from Eli only!
The store is wide open and the staff is nice. Happy I happened in here and now know where to go — and who to talk to — when my time comes.
Highly recommend!

Evelin was amazing! she was patient and knowledgable. Everything you want for costumer service. Thank You

LONG wait and when it was finally my turn they tell me they are completely out of the phone I want. Whomever checks people in needs to be more efficient in that sense.

After having a lot of issues with AT&T lately, I finally decided to go in and seek help from a representative. Abel was great, he answered all my questions and resolved all the issues I’ve been having with my plan. Excellent customer service, thank you again!

If I could give no stars I would. My husband and I went into this location wanting to upgrade and get accessories for at least one phone and possibly another. We walk in and we were greeted and asked for our name and phone number and then asked to wait we waited 30 minutes and no one helped us. People came in after us and we’re helped immediately. The associate who took our name stood there for a while and then helped someone who had been there before us. Other associates asked us if we had been helped and we said no and then they said the guy who checked us in would help us, even though there was three associates standing around doing NOTHING! Terrible customer service, terrible system. My husband and I are both out of contract and may discontinue with AT&T if this is how you treat your customers.

I give no stars!!! This store just screwed me. I AM AN AT&T RETIRE who worked ³²¹⁄₂ years and even gets a concession discount of 30%. But this store slammed me and screwed me. I was lied to about receiving a $ 200 credit for transferring my 2 cell phone lines from verizon to at&t by Mayra. I confirmed this with the manager Alejandro, who said not to worry I was in good hands as a retiree. I believed them both and as I write this they have still not done a dame thing to rectified the in justice to me as a retiree. I thought as an at&t retiree that i would support my company that I retired from, but they lied to me about giving me a $ 200 credit for transferring from verizon to at&t. i just found this out when the billing department informed me after I inquired as to why my $ 200 credit has not appeared yet. My own company’s answer was to bad, that credit was for a different plan. The customer support billing department is just as bad. I was lied to by so many billing representatives, that is is a joke. Some said I would get the credit in 24 hours some said it was to bad, some said go back to the store. Who’s on First? who’s on second? Noting but dumb asses!!! If I cannot trust the company that I just retired from then why should you consumers trust them. When my contract is up I will be leaving as quick as possible. PRETTY SAD WHEN RETIREES FROM AT&T CANNOT TRUST AND DO BUSINESS WITH THE COMPANY THAT YOU RETIRED FROM!!! run, run, run as fast as you can!!! THIS IS MY ADVISE FROM AN AT&T RETIREE!!! SAD BUT TRUE AFTER GIVING MY LIFE TO THIS COMPANY!!! Corporate america does not care about anyone!!! 10/​05/​2015 STILL SCREWED OVER
BUYER BEWARE THEY EVEN SCAM THERE OWN RETIREES!!!
YOU HAVE BEEN WARNED BY A RETIRED AT&T EMPLOYEE!!!

My husband and I both had a lot of changes we needed to make to our phone plan, we came in expecting for it to take a long time and be really complicated. BUT Mayra helped us and everything was a breeze! She was so sweet, helpful and knowledgable. She set everything up really quickly and was super personable. We will be back and we will ask for her!

Wow we’ve been in here three times this past month and every time the customer service has been phenomenal. This particular time Mitch was assisting me and he is just amazing.

My bill is wrong. again. Did I mention my bill is always wrong.

This review is a few months late, but I just realized I never wrote one… and this AT&T deserves a great review! We came in April to talk about upgrading to a 5s… we’d heard about the Next program and wanted to know more about it. We talked to the manager on duty, Skylar, and he broke it down for us. I wanted to make sure if we were going to go down that route that we weren’t going to be paying anymore than we already were, and Skylar actually got our bill a little cheaper, while still getting us on the Next program with my new 5s. He spent a good hour and a half going over the numbers with us and was very patient, very nice, and super personable. I don’t live in the area anymore but would definitely go out of my way to go to this AT&T again, solely to have Skylar help us out.

with my first smart phone I got a year ago, I thought no way I could incur overuse of my data; heck, I managed for a long time without one. But there’s so many cool things you can do with a smart phone now and sure enough, I was getting zapped with quite the bill.
Coming into the store here to see if I could change my data plan, Zenaida (hopefully I spelled that right) was there to help right away with helping us to get a bigger data allowance while enabling us to save some money. She was very knowledgeable and took time to explain the details on our new plan. She also gave us a quote on the U-​Verse options for TV if we wanted to look into that and showed us some features on new phones we might be interested in, all without trying to push us into a sale. That was greatly appreciated and I felt a lot smarter leaving here than I did coming in.
This is the 2^nd positive experience we’ve had here, the first being when we bought our Moto-​X phones here, so I’m recommending this as a comfortable (they’ve some lounge benches to sit on while discussing things) place to discuss ATT products with a friendly staff!

We were in on a Friday night and they had a lengthy wait, but the way the crew worked with all of the guests and each other was the reason for 5 stars. Jesse and omar were so helpful and hooked our plans up to have the best situation possible. Their knowledge of the products and information about applications helped us greatly. I will make this store my AT&T.
Towards the end of the night before closing their manager came out to greet us and thank us for our patience. Overall this store is very solid and knowledgeable as well as humble.