Chase Bank

This bank has the worst customer service of any banks in my area. If you complain to a teller about waiting in line for 20 min., and having only one teller working, they can and will close your accounts. This happen to me on 12/​27/​2015.
I went in the bank today, and spoke to the banks manager names Antanette, what a piece of work she was towards me, she told me that her teller said that I called her racial slurs” which is such a lie. I will be suing them.
They keep all of your money in any accounts for up to ten days. Regards Gladys

Chase Bank in Oakley review. It is Friday afternoon 5:30 pm & only (1) lonely teller & LONG line. Not fair to teller working & Not fair to customers :(

Every Time I come here there is a long line and only 1 teller. There is usually 3 – 4 other employees sitting at desks just watching. I’m going to start going somewhere else.

As convenient as it would be to start banking at this branch, the customer service is so horrible that it isn’t worth it. The ‘manager’ made me feel as though we were an inconvenience. Definitely not the bank for us.

We’ve been banking with Chase for over 10 YEARS! One of the main reasons that we stayed with Chase after their repeated SECURITY BREACH ISSUES was because of the excellent customer service (Sandra was the BEST manager they had). UNFORTUNETLY THAT HAS CHANGED WITH THE INTRODUCTION OF A NEW MANAGER NAMED ANTOINETTE! By FAR THE WORST and most disrespectful snobby (fake chummy) manager I’ve ever experienced with any bank in my entire life! We have our mortgage with Bank of America who offers us to bank for FREE and my husbands pension accts with OE Federal Credit Union but we continued to use our Chase acct for monthly bills because of the convenience good service and flexibility of the local branch. Now that the new manager «Antionette» has started we no longer enjoy banking with Chase! She doesn’t allow us to cash and/​or deposit checks and transfer money as we normally did inside the branch. She has such a nasty condescending tone and has treated us so poorly that we now are closing all THREE of our accounts with Chase! Hopefully someone above her will read this and realize that this is how she treats all of the long time banking customers! I feel sad for Chase as they should have better people representing the company! Shameful! No longer does this bank have the small town personal feel!

Yay! This branch is super amazing. The employees are professional and nice. Always going above and beyond to make sure that the customers are taken care of.

Customer service good sometimes I feel the personal bankers can help when the line is long.