The UPS Store

WOW WOW WOW !!! This place is downright terrible! I walked in and said hello to a very pissed off looking lady who did not bother responding. She did not look up until I said to her can I drop these off, I need a receipt. She seemed like an owner to me as the employees are nicer, but not by much.
After attempting to drop off two packages she threw … yes threw the receipt at me and huffed.
I am not sure I have ever been treated so poorly… don’t support this location.

Ugh, this place is the WORST! Customer service is so bad here. No one even says hello to customers, so you’re made to feel like you are an annoyance. The location has several offices so it is disorganized at best.

This place is okay for strictly UPS related shipping. They claim they can post mail for you as well and this is where the big problem is. The store typically charges customers double the postage that you’d pay at the actual post office. I’ve experienced this firsthand. For example, I was going to mail a small packet with socks in it from Oakland to Petaluma and they wanted to charge me $ 5.75. I knew this was too much and sure enough the post office only charged $ 2.50. The issue is that the store is overcharging and not telling customers the real prices for their postage. It’s deceptive and lousy. Don’t use this place to mail anything. Go to the actual post office.

If I could give this store a negative mark, I would. But Unilocal will not let me do that. I wanted to get handouts printed on colored paper. I called to ask how much it would cost, and was told that a B&W printout would be 12 cents and color printout will be 89 cents. I went to the store and asked the cashier again, and was told that the printout will be 12 cents each. When I got 2 printouts of 22 pages each, I was charged 25 cents per printout!!! I asked why, and was told that the copy will be 12 cents but printout was 25 cents! After repeatedly arguing, they finally gave me a cost of 25 cents on the first batch, and 12 cents on the second one. Then they tacked on $ 3.25 for the «computer rental» !! Nobody told me that I would be charged that amount. The lady told me that the sign on the computer states $ 3.25 for a rental. I told her that I wasn’t checking my email or doing any work, how am I «renting» a computer?
Very rude staff, horrible experience. Never go to this store. They should have a large sign stating «WE RIP YOU OFF» any way they can.

I went in to drop off a package to be returned to Amazon at 1:45 p.m. on Monday, January 4, 2016. There was no one in the store and the owner was at the counter. She told me she could not accept the package. She said she had no room for it. Albeit, there were quite a few packages stacked up but there was room. She refused to take the package and said I could leave it outside the store and they would ship it out tomorrow or that I could bring it back tomorrow. Why would I leave it outside the store when it might get stolen? Also, I wanted it to go out today, I was in there way before 5 p.m. Obviously she did not want to take the package, probably because it was free shipping, there was no money in it for her. I imagine if I wanted to send out a package, she probably would have accommodated me and made room in the pile.
She was very, very rude and mean about it. I’ve been in there other times when she was rude but tried to overlook but this was really it. Terrible customer service. I will never go in there again.
I drove to another UPS store about a mile away and dropped off the package. They had a large stack, too, but accepted it. I will now be giving them my business.

This store SUCKS. I got an email telling me my package had arrived at the store but when I went to get it, the very rude clerk could not find it. She barely looked. When I told her the tracking information showed it was delivered she said well maybe the truck driver left it on the truck and it would show up in the afternoon. She said she would look for it and call me. HA… no call back, not a surprise reading the other reviews on this store. I will not be using this store in the future. Avoid at all costs.

Employees were fine, but was told by manager that I could have my mail forwarded after I closed my box if I paid for shipping. This never happened and the lady who told me it could be done and wrote down my particulars was «no longer here». I thought I was dealing with a company and not a particular person. Also, having a policy of never forwarding mail after a box is closed is reason alone not to use them.

I would love if this store had their act together a bit more, as it is the only shop in Montclair Village that offers printing services. Sadly, this is far from the case.
Do not anticipate receiving friendly customer service, and plan on going elsewhere if you need quality color copies. B/​W copies are $ 1 each page, which feels insulting after dealing with despondent customer service representatives.

They are a UPS store that doesn’t carry the pre-​paid UPS boxes?! What kind of store is this! Please learn how to run a business.

I don’t understand how the lady who seems to be the owner or manager can be so rude.
What an attitude. She basically threw my boxes around, grabbed a tape roll and put it away because I asked to have a small piece of tape to close a box, didn’t give me explanations I asked for about shipping, etc. I hope that she will sell the store if she has a personal problem.

Biggest rip off ever! They charged me $ 5.99 for a padded envelope. The mark up on that is criminal. They don’t have the UPS boxes available so you need to buy their over priced boxes. Weren’t helpful, or even nice. I will drive out of my way to avoid this place even though it is local to me.

I dropped off 2 packages at the same time and one did not arrive. It did not track at UPS either. I called the store and asked them to look into it and was told I would get a call back. They didn’t call. I called again a few days later and told I would get a call back. They didn’t call. So I drove over to the store with the information and they say «you need to call UPS. Can I give you their number»? Thanks for NO CUSTOMER SERVICE! When I called UPS they were apologetic and gave me the info to complain about the UPS store. That is customerrelations@upssto… or 1−800−789−4623. Feel free to let UPS know if you are having bad customer service like a LOST PACKAGE or non service

All the ladies were so nice & helpful will definitely return not sure why this location has such a bad rep

Zero stars. I HATE this place so much. I will never step foot in this store and I hope it goes out of business. Everyone who works here is so rude and I cannot understand their ridiculous prices. So insane. I wanted to ship a box and not sure why I even came back to this place after they charged me a ridiculous amount of money to send a birthday gift previously. I needed to close the blog I was shipping but needed to write the address on the box so the box was open and the rude indian lady was yelling at me «you can’t pack your box in here». She must have said it 5 times. I could not get out of there fast enough. I now use the mailbox store on Park blvd. the woman who runs this place is beyond nice and helpful. Go there instead.

Rude, Rude, Rude. I hardly ever write reviews, but this place is so bad I just felt like I needed to write one. Customer service is an oxymoron at this place. Just go somewhere else. All I had to do was drop off a large box, but got yelled at where I placed the box.

Worst store and worst service ever. The Indian owner is amazingly rude and
incompetent. I spent $ 77 to overnight a birthday gift to a girlfriend. She didn’t get it
for three days. I thought well, bummer, but it could happen.
Spent $ 109 to overnight very important documents to my office. They were supposed
to receive them by 10 am and didn’t. They didn’t receive them at all that day.
Ran a check on the package the next day. It was still in the UPS store.
Called to find out what was going on. The owner told me he had a line and couldn’t talk to me on the phone. If I wanted to talk to him I would have to come to his store
and get in line. What a dick.
Worst store ever. I switched to the one on Piedmont Avenue. Everything about that
store is better.

Generally, I have had good experiences at this UPS store — I love it’s location, convenience and the staff — and I’m not a fan of writing negative reviews…
…however, I’ve brought to the attention of the store a handful of times now and they have not adequately solved a serious issue.
This store (and possibly 5 other locations, as I’m told the owner owns 6 UPS franchises), is putting its customers who use their guest computers at risk for data privacy and data security issues (aka identity theft).
Case and point today… I used the computer just after another customer had finished printing his bank statement… since there is no auto log off and since all downloads are saved to a download file… Dan’s bank statement was there for public access (I’ve seen lots of customers’ downloads in this file during past visits and deleted them myself). Next I pulled up my email account and oops, Jessica who used it last wasn’t logged out… yikes. I likely could have accessed lots of personal data, reached out to her contacts, etc.
Please please please (a) invest the time to install the right software or (b) get rid of the service if you can’t offer the resources to take it seriously. Expecting that your staff are going to wipe data in between their other duties isn’t good enough.
As a broader question, what is UPS doing to make sure this isn’t a problem with all of its franchises???
Thanks very much for speedily taking care of this important issue.

If I could rate 0 stars I would! I had a mailbox here for a while, and the staff never seemed happy, and always gave attitude and hid behind «rules»
I’ve used UPS stores before for my business mailing, and this was the worst. The lock on my box didn’t work for the first two weeks, and no compensation was offered, even after I asked.
I finally was fed up with this place and closed my account. I tried to get mail forwarding, but the USPS does not forward mail from Business to Business. So I went in asking to set up mail forwarding. She said that I had to have a box open to forward mail. Why would I pay for a box here just to forward my mail to another box I am paying for? There is no customer service here! I am paying you lots of money, you should be more willing to help your customers!

Closes before posted time! I came in 7 minutes before closing and they had the lights off and doors open. I asked if they could still mail something and they said no and were pretty rude. They clearly were trying to close early and jam. Bad business.

The owners are unpleasant and will go out of their way to displease you.
The junior staff does what they can…
You don’t feel like a customer, but like they ‘re doing you a service. Avoid!