Quality Auto Service

I came here to get my car fixed up because someone rear ended me and it was one my best experiences dealing with the insurance and the auto repair. Lawrence, the manager, is bilingual in both Cantonese and English and has a very good sense of humor. He had contacted me about the damages to my car and how the process was going to work. He made it super easy and convenient and informed me immediately of any changes that needed to be done. Even though I live in San Francisco, I would drive back.

Lawrence is the nicest guy EVER! My car was towed to Quality Auto after someone rear-​ended me, and though my insurance declared it a total loss Lawrence gave me great advice to maximize what I got for my car, and also

This place is not all rosy even though its name claims «Quality». Given personal experiences and waiting out for more than two months to provide review, this place is run by shenanigan motivated by profits. If you should find this review too late, make sure you thoroughly examine all work done and review all paper work before signing them. Also, using your smart phone, take pictures of everything. Be forewarned, I would not touch this place with a 10-​foot pole.
Updated:
If it were possible, I would give it 0 stars. I just found out they didn’t even connect the wires to my tail lights after replacing trunk lid assembly. I had returned more than once to get something done right. I thought the tail light bulb got burnt recently but after another shop’s mechanic went about replacing the bulb, he found out the wires were not even reconnected prior to assembly. Obliviously, I was driving without one tail light for more than 3 months. Such poor quality. I will never ever come to this place again.

Been going here for the past 4 years Gary does a great job… no other mechanic place can give a good price like he does… took a 98 Lexus to change the radiator and ac air condenser in a matter of 2 hrs he got the job done really wonderful place!

I have brought my cars in to this shop a few times. I had pleasant experience every single time. The works are always in great quality. Craftsmanship and paint jobs are perfect. The car is nice and clean when I pick up. What gets this shop stand out from other shops is the exceptional services from Lawrence. He is professional, knowledgeable, and nice. He explains things well, stays on top, and always think from customer’s best interest perspective. He dealt with insurance and made me worry free. Honest, low-​cost, awesome jobs, exceptional service… What else can I ask for? Highly recommended.

I needed to get a set of used tires put onto my car after a blowout. I called Quality Auto Service because it’s less than three blocks from where I live. Gary wasn’t sure when he could get a car off the lift. I offered to take the second tire off myself and he told me to go ahead and come in. Gary and his tech knocked out another order to get my tires on in record time. $ 40 and I was out the door! Not to mention that everyone was super nice and personable. The tire specialist even (properly) put my spare away in the trunk and grabbed an extra valve stem cover for one that was missing!!! I would definitely recommend this place to friends and family even if you don’t live nearby. Thanks Quality Auto Service!

I got into a wreck for the first time in my life and I found these guys. Lawrence was absolutely amazing through the whole process and there were some hiccups with Nissan getting me the parts but I Lawrence kept me updated everyday. When UPS misplaced delayed delivering a part, he kindly offered to reimburse me for my rental for the period of the delay. I highly highly recommend these guys. Love their honesty and professionalism.

Gary is the best. He is very honest and doesn’t gouge you on unneeded repairs. I’m now on my third car since meeting Gary, he has serviced all three! He tells me when it’s time to let the old car go and if it’s gonna work out. Trust me folks he is the best in Oakland

I got into a pretty bad accident in early November and Gary at Quality Auto service not only made me feel well taken care of but he kept me up to date during the whole process. He was an excellent mechanic and made sure I knew what was happening with my car, and also kept me informed when the insurance company came by.
My right headlight, bumper, grille, wheel and hood had to be replaced and repainted. Also some mechanical issues were replaced. Gary and his team we able to match my paint exactly and make my car look as if it has never been in an accident. I am so appreciative of Gary and his team. They even gave me an oil change and washed my car before I picked it up! My car looks awesome!
I have been to Gary a few times and every time has been a pleasure. Gary is GREAT!

I was sent here by the tow company that damaged my brand-​new car while trying to open my it one unfortunate evening. The tow company had purchased the drivers side panel that needed replacing and had arranged QUALITY AUTO to install it.

Upon arriving here, I was greeted by a few friendly workers and gave them my information. Thinking it might be 30 to 45 minutes, I left the shop in search of a nearby café or someplace to grab some coffee. I had seriously walked less than a block and a half before QUALITY AUTO called me on my cell. They told me that my car was ready!!!
I have never in my life had any shop do a repair in less than 7 minutes… which is why I am writing this review!

I just returned from my oil change at this establishment and was very pleased. Gary who appears to be the owner or manager greeted me and gave me an estimate time of completion of 15 minutes. Since i had my dogs with me, I decided to walk around the neighborhood which I really dont recommend since the streets are filthy (dog poop everywhere, trash flying around, and just plain olé smelly etc) but really what do you expect from E12th Street in Oakland right? It took around 20 – 30 minutes which was fine. I paid their Unilocal «promo» price of under $ 30 bucks (you can pull it up by checking in) though i think it seems like it is the standard price. Unfortunately, when Gary came back with my car, he informed me that my driver side window will not roll all the way. I was honest and told him that a few years ago, I had the same issue but I had fixed so wasnt like it as a new issue however i havent had that issue for years. I appreciate that he didnt try to send me home with the unfixed issue that happened when it was in his possession but advised me that he was going to fix it though i believe he was hesitant about it initially. At the end, he asked his employee to fix it so it worked out. Gary seems to be honest guy and that’s really all you ask for with a mechanic besides his skills. One of his employees also seemed really nice and made small talk. 4.5 star for the service! (i forgot to ask him what kind of oil so i hope it was nice quality one)

I came here to get a smog check the other day plus an oil change. I called in advance to make an appointment thinking that it’s hard to find a place to do it (In MA, only some stations do inspection services so you have to let them know you’re coming.) Only as I was driving to the site did I realize that in CA you can throw a rock and hit a station that does smog checks.
Anyway, I show up and they do an oil change while I wait for the mechanic who does the inspections to show up. The manager says he’s on his way and will be there in 15 min. Over an hour later, the mechanic never shows. Finally, I had enough and left. The manager was apologetic and seemed like a nice enough guy. Still, I didn’t appreciate going through all that effort and wasting an hour of work time just to have the mechanic no-​show.

So my car was in serious need of a smog check recently and I gotta tell you, I was hoping for the best but expecting the worst.
After calling around several Oakland shops looking for a reasonable price (under $ 40), I ended up finding a place in San Leandro and was about to be on my way. Minutes before getting hold of the San Leandro shop, Quality Auto Service was one of the Oakland shops that I had tried calling, but wasn’t able to reach anyone. Apparently they were busy with customers and was unable to answer the phone.
Needless to say, I was literally getting ready to hop on the freeway to drive to San Leandro when Gary from Quality Auto calls me back asking what I needed done (since when do service stations ever decide to call anyone back from a missed call from a random number?!). When I told him I needed a smog check and asked him how much it would be for my 2000 Honda Accord, he quoted me $ 39.99. Next I asked him how long the wait would be for me if I drove over there ASAP and he said about 15 – 20 min or so. So with that being said, I took a quick detour away from 580 and headed to 1200 E 12^th St.
Gary was very friendly and seemed like an honest guy which is important to find in the auto repair field. His workers also seemed to be nice guys and sure enough after about 20min of waiting… I passed smog! Phew, what a relief that was to hear! I’m sure it would’ve cost me hundreds of dollars to figure out what the issue was and have repaired before trying to pass smog once again.
I highly recommend QAS when getting a smog check and be sure to ask for Gary!

Gary is great. I have used him on all my cars and he is always honest and fair. His brother is also very professional and nice to deal with.

***Not sure why Unilocal isn’t posting my review, but hopefully they will now. This is a very good shop!!!***
Let me start by saying that the world of mechanics is a murky one. What’s «good» at one point, you find later was actually a rip off. I’ve gone through many mechanics (unfortunately) but I’ve never had one like Gary.
I started coming to see Gary after I realized my Suzuki Sidekick (a car not everyone will work on) needed a new engine. Gary put it in and I have had no problems with it at all, even though it wasn’t guaranteed, since I got a used engine.
One time I brought it in for a blown water pump and he noticed my timing belt was loose and needed to be replaced. Because of the Suzuki’s design, he was able to replace the timing belt without taking the head off and he didn’t even charge me any labor. I don’t know all that much about cars, but I know the last time I got a timing belt changed, it was about five times what I paid him.
I also appreciate that he’s willing to work with you in terms of essential and non-​essential repairs. He’ll tell you what must be replaced and what should be replaced soon. My car started smoking once and it was repaired for what it would cost to change the oil. When has that EVER happened to you?
My mother has gone to him and after getting reamed at the dealership and another shop in Berkeley, her Subaru goes exclusively to him. She had an estimate to fix her A/​C from the place in Berkeley that I thought was excessively high. I bought the compressor for her and took it to Gary. He did it for a third of the estimated price and it works better now than it ever has.
Every friend I recommend to him comes back pleased as well. I simply can’t say enough about the amazing job they do there. It’s hard to find a good mechanic and I will be taking my car to Gary for a long time to come.

I was referred to this Auto mechanic from friends. I know a few different people that take their cars to this establishment and they are all extremly satisfied. I have taken both of my vehicles here more than once and I am so happy with this place.
First of all, I am not the most knowledgeable person when it comes to cars, so that is why I am so happy that I found a trustworthy Auto business. This place is owned and operated by two brothers named Gary and Lawrence. They can do it it all. They do auto body, paint and all mechanical work. I even got new tires from them.
This is a family owned business that attempts to satisfy the needs of their customers. All you have to do is speak with Gary and Lawrence for just a few minutes and one can tell that they are more than honest and caring.
I find this business more than accomodating. They will not try to screw you over by telling you that a person needs things for their vehicle that they do not need. I even thought I needed struts because a mechanical told me I needed them, and they advised me that this was not the case.
I also found that this business is more than reasonable when it comes to pricing.
A few reasons to use Quality Auto Service:
Pricing, way more than reasonable.
They will accomodate you and get your vehicle to you in a speedy manner.
They do fantastic work and they are reliable.
The most important one for me is– They are super honest.
I recommend this place in every way.

I’ve taken vehicles to Gary and Lawrence at Quality Auto for years. They always get me an appointment quickly, do the work on time, and do a good job. They have never suggested doing unnecessary repairs, and they have always been happy to explain to me about how various car parts work and show me any issues with my vehicles. They even helped me study for my commercial driver license test once! The guys at Quality are friendly, do good work, and their prices are often lower than other mechanics.

New to the area and I look forward to getting my all of my auto service needs from Quality Auto.