Moran Supply

Purchased a rough-​in valve for a shower. They sold me one that has temperature control only, no volume control. Why did they not mention this to me? Really frustrating. I do not look like a contractor, and Moran’s gives non-​contractors attitude. Take your business elsewhere.

This place is great. Been buying Kohler products from them for years. Owning a 20 year old condo there is a lot of things that need replacing and they’re happy to help figure out the issue and the part to fix it. They’ll deliver anywhere in Oakland for about $ 20 which is great when you don’t have a truck and you order medicine cabinets or toilets. The owner, Andrew, is great to work with and very responsive. Can’t say enough good things about Moran Supply. They have the largest selection of in stock Kohler products in the east bay. A lot of the stuff is special order, but just plan ahead and it takes 2 – 3 weeks to get almost anything. Most common parts are in stock. Highly recommended.

We ordered bathroom medicine cabinets from Moran’s and waited for three months to receive them. Each time I’d call there’d be further delays. But finally they came in. And the color wasn’t what we ordered. It was a special order product from Kohler, and Moran’s policy is no returns on special orders. But I felt that the mistake was theirs and they should make it right and take it back. (I was told we’d wait another 2 months to exchange for the correct item, and preferred to order online and have it sooner). Not only did the owner suggest that the mis-​order was my husband’s mistake rather than his clerk’s, he suggested to me that he deal «with my husband.» So infuriating. Ultimately, they did make the return, but not before I was shaking, insulted and sitting in my car in tears of frustration. (I’m not surprised to see others comment here about sexism and poor service). Wouldn’t it be better business to treat your customers with respect and kindness? I guess they don’t have to care about regular homeowners since they mainly deal with contractors.

I’ve never had anything but great Custer Service while shopping at Moran for a recent renovation project for 2 bathrooms and a kitchen.
If you Want excellent customer service and deep technical expertise regarding all things plumbing, Richard, is very helpful.
My shopping experiences included a mix up with the wrong sided tub delivered and resulted in an immediate delivery of the right tub no issues and a pick up of the other tub.
I will definitely keep working with this group for future projects.

These guys are the best. Having an old house, I’ve always have questions about parts and they always are there to help. From remodels with brand spanking new fangled fixtures, to helping me find something that will fit in my old 1930’s fixtures, they always have helped me find the item I need.
Helps that they have a little parking area in front, since parking can be difficult.

Helpful advise and stocks parts for the type of toilet I own. Nice to shop in the area afterwards.

Worst service possible. Sold me defective parts would not take them back. Avoid at all costs. Unbelievable because I pointed out the problems with the parts and I did not think they would work. I was right and they would not take a return even when i said I would pay the restocking fee. Please do not shop here.

I’ve been going to Moran for years for plumbing parts and they’ve always been terrific. I’ve had excellent customer service! For example, my soap dispenser recently broke and the head on one faucet cracked. They sold me a replacement soap dispenser but suggested I call the company and ask for a replacement and gave me the number. The company said they would mail me a new one and Moran gave me my money back. They looked up the part I needed for the head of my faucet. gave me the phone number for the company. They said they could order it for me but suggested I call and see if the Hansgrohe would send me a new one. They are!
Helen D

My old water heater needed to make it 6 more months until our remodel, but alas, it is no more. I stopped by Moran Supply with my very handy neighbor and picked up everything I needed to replace the old one (truthfully my neighbor did most of the work and I awkwardly helped). The staff was very friendly and helpful with all of my questions, and their pricing was better to anything I saw from the large retailers. Rich was especially helpful and patient. I’ll be a life long customer!

I came here to use the bathroom and was horrified, the toilets are out in public, and the one I used didn’t even flush. I don’t know what this place sells, but I won’t be back to buy it

Moran supply is a family owned plumbing supply house. Very knowledgeable employees and owners. Your best bet for Kohler parts. Free hotdogs on Fridays in the summertime at lunch. I highly recommend!

Typically I don’t mind going to these smaller supply stores because the customer service is superior, but that was not the case at Moran Supply. We purchased a Kohler vanity faucet but one of the handle valves was incorrectly assembled. When I called to explain the situation I spoke to the owner who was very rude. I am not a plumber but am handy and can follow instructions; but the owner made it seem like such an inconvenience to explain to me the inner workings of the handle valve (which came completely assembled). As a customer, I should not be expected to reassemble a handle. He told me to just call Kohler directly for better instructions.
Kohler customer service was incredibly more helpful than Moran supply. Not only did the Moran Supply owner give me bad information, Kohler is shipping me a replacement part no questions asked and apologized for the poor service at Moran Supply.
I will go to Home Depot before going to Moran Supply, and that is saying something.

Do you remember the days before Home Depot when there were ‘mom n pop’ shops and the people working there actually cared, were knowledgeable and friendly? THIS IS THAT SPOT! I have been here several times and am always greeted with a smile. Always well spoken and always on point with the recommendation. My first and last stop for plumbing needs. Twice my Kohler faucet has needed parts replaced and twice they have helped me… the second time I was given the part for free as it was in their ‘left-​over’ pile… can you believe that?! AMAZING PEOPLE here.

This is were the pros Shop. the Service desk people are real help if you need to figure something about the plumbing, just bring lot of pictures and old parts with you.
If you are a newbie to the plumbing jobs they will set you up with the correct products.
They matched prices for me in the past but you need to ask.
Cool bunch of Folks.

very nice very helpful people who work here! as a female i appreciate when men do not take advantage of women that do not know much about a subject. never the less i will return, honesty is a must!!!

We thought we had to get a larger on-​demand hot water heater when upgrading some plumbing. So, we bought one and when the plumber showed up, we did not need it. So we returned it, same day, never opened. They charged us a 20% restocking fee which on a $ 3000 hot water heater was VERY pricey! Really, 20% to put a box back on the shelf in the back room? We were willing to pay $ 50 or $ 100, but $ 600?
This was several years ago, but I drove by today, and I am still angry. So, I thought I would post.

I needed to help a friend with a faucet problem that required a call to purchase replacement parts. I called Moran and spoke with one of their people (Paul, I think) and he was exceptionally helpful — GREAT knowledge, accurate information and he offered two potential solutions in addition to giving me courteous service. I will definitely go back here in the future. Much better alternative than going to a big box and trying to find someone who really knows plumbing…

I’ve worked in the trades for a long time, so I have pretty thick skin. I went in as a «homeowner» and was met with incredible rudeness. The desk guys are awful. Avoid this place. Go to Piedmont or Truitt and White.

I can see how some people might feel overwhelmed here, but as a Do-​It-​Yourselfer repairing my home, I find these guys extremely knowledgeable, helpful and really easier to do business with.
Their prices are better than Home Depot & Lowes and competitive to what I found online.
So I ended buying my tub, sink, toilet and faucets.
Very happy with a products and service.
Parking sucks though.

This IS a store that caters primarily to building professionals. If you walk in in Dickies and have dirt under your fingernails, you’ll probably be treated better than if you pull up in your Range Rover and stroll in in your Dockers and Merrells, looking for a cartridge for your Made-​in-​China, Euro-​branded $ 900 faucet. They do know their stuff and will do their best to find what you need if you know what you need and don’t waste their time or have an attitude.