Chase Bank

One person working at teller on Friday afternoon and manager Nicola doing nothing. Ridiculous!

If I could give no star I would. I’ve been to many chase banks and the only reason I go to this one is because my business is walking distance. Every time I have gone they don’t greet or smile just very short and rude. I have to repeat myself 3 times for what I need. Very disappointing. Bad experience every time. They should rehire for happier employees.

They are always nice and friendly. And it’s near my house. So it’s convenient. No problem so far.

Chase service is up to the usual friendliness. only 1 person in line. in and out quick.
2 stars cuz no parking lot provided.(or didn’t see any…

Minus 10++++ if a company is going to promise you something & then tell you no. It’s this company! They greed from east coast caught up here. They charge you & not tell you they switched your account! Then refuse to refund your money! Run quickly as fast as you can put of this company They suck! They’re greed follows them from coast to coast! Your doing them a favor banking with them. They should give you money. Not greed take over they’re soul & devour yours. If you have any problems call BBB & Michael Finney! Don’t forget to tell them about it too!

I used to go this Chase and the one by RockRidge to cash checks at $ 6.00 a pop ($ 50 and over). The customer service was JUST OK and later found myself going to the newer Chase Bank on 14^th and Broadway (also in Oakland).
I came here looking for THAT bank location which would have gotten a five star with review. However, this one and the RockRidge location rank somewhere between 2.5 and 3 stars… saaaawry!

The people working here are extremely frustrating to deal with. They don’t even know how very basic financial transactions work and cost me $$$ because of it. In hind sight, yes, I should have known better, but when a banker, and their manager are telling you there is no fee, you believe them. Use the ATM. Try not to interact with anyone.

It’s sort of weird that I’m writing this four star review for a bank based on an experience I had while closing my account. After getting dinged with a $ 10 service fee I decided to consolidate my bank accounts and that meant closing this one and moving my money to another bank. I talked to a nice guy named John about closing my account and he was so nice about it. He couldn’t do it on the day I asked because of a pending charge, so he took my number and promised to try again on the next business day and give me a call back to confirm that it was closed. Well, sure enough, John called me back the next day to fill me in. I couldn’t close it the next business day because of something else that randomly happened in my account, so he said he’d try again the day after that and call me. I got another friendly, professional phone call the next day to confirm that he was able to completely close my account and thanked me for my patronage. I was actually surprised at how courteous and helpful Chase was during this process. Thanks!

The peple working here are extremely unhelpful and incompetent. I deposited a check and forgot to endorse it. No problem, right? Big whoops.
The solution to my problem from the teller was an 800 # he gave me on a piece if paper. I asked him how long it would take, he responded the check processing dept would most likely mail the check back to me. Ridiculous, it’s sitting right over there in the ATM. I had a very simple issue/​question but was curtly told by one of the loan managers to sign in on a list to be seen behind 5 people waiting to discuss loans and what not. The service here is not customer-​oriented, avoid at all costs.

Placed in a ideal location across the street from the 24 hour fitness, this chase bank has been really good to me. No complaints.
Quick, friendly and knowledgeable people behind the windows, people that I trust to handle my money.
Also there is this really nice curly haired (possibly Jewish) guy that works there, when ever I go to the bank he always goes out of the way to get all I need. Including a envelope — stuff like that means a lot.
Solid.

Close to work and BART for me so I can’t really go wrong. But no, I don’t want to buy your crappy hip-​hop CD nor do I have any desire to pay for your non-​existent sports or church camp so get out of my face, kid. Just because I’m getting money doesn’t mean I’m going to give any to you. Scram!

I am once again disappointed in Chase bank not once but twice in a two week period. I have currently gotten married, which brings all the joys and pains, of changing my name on
every thing I own, including bank records. I called on a Friday to request a new card to delivered to me (within 5 – 7 days), with my new name. Late Friday night I went to a store, and was informed that my ATM card had been declined. I was left on a Friday night without any way of receiving money through an ATM nor using my card. I called Customer service and was told that a new card would be sent out 5 – 7 days. If I was told during my card request that I would have no bank card for 5 – 7 days I would have been at least informed, but I had to find out by going to a store and having my card declined.
Second. After my card arrived a few days later I received my checks. The Card has the correct spelling of my new last name but my Checks were incorrect in the spelling. I again had to call your customer service line to request help. Frankly I call CHASE The bank of Customer NON-​Service. I am currenlty looking for a new bank.

convenient location makes it four star-​worthy