Captain Rooter and Plumbing

Doesn’t get any better than Will. It was a great experience working with Will! He is professional, honest and a pleasure to deal with, someone you can trust.
I called Will and he called me back almost immediately. After a quick assessment, he told me that the problem was minor and the fix was relatively straightforward. To save money, he even encouraged me to do it myself and he gave me the name of the part, right down to the brand name, to buy and advice on how to do the job. Nevertheless, I still insisted on Will doing the job, because I wanted it done right. Will went right to work and fixed the problem.
Overall — great service and professionalism. I’m definitely calling Will for all my plumbing issues and I’m referring him to all my friends. If you need a plumber, you should do the same! I’m telling you, you won’t be disappointed.

Fast response, reliably on time, honest work.
Will has done 3 jobs for me:
* cleared slow kitchen drain (replaced connector pipe for free, even though it functioned, but likely to clog again)
* checked condition of garbage disposal after previous plumber said I needed to replace it (it was in working order; previous guy failed to loosen nut to get it functioning again)
* cleared slow shower drain
Shop is locally owned here in Oakland. It’s a small family operation, so you are most likely to get the owner actually doing the work (until he expands and hires another plumber).

What a relief to receive kind, professional, timely service. Will responded to my service call within 24 hours and completed the job within 2 hours, keeping me posted along the way.
I called Captain Rooter after receiving service that I just knew wasn’t right. I had been dealing with a leak that I was told by another company «would require extensive repairs, beginning with cutting through the bathroom tiles.» I don’t know anything about plumbing but I followed my instincts and called Captain Rooter for a second opinion and I am so glad I did.
My day went from one of stress and feeling distrustful to one of content with my problem solved! Now I just have to find an auto mechanic that I can trust as much as Captain Rooter — needless to say I will be calling on them FIRST for all of my future plumbing needs!

Needed a faucet and toilet flush repaired. Very simple jobs. Will came 2 hours late. Did not understand how to repair the either. Took pictures of both… and simply left. Never heard back from him…
Not even sure he is a plumber…

We just had a great experience with Will and I recommend him highly. We had a drainage issue in the kitchen and water heater problems on a new house. Will was thoughtful, professional, diligent, knowledgable and even kind. He fixed both issues, had a creative solution on some additional longer term work that we already knew needs to be done, and he was patient and a good communicator on talking through our options. I was dreading this day because of the issues we were having, but he definitely brightened it up! Thank you, Will!

Our water heater broke and Will arrived to save us. After he removed the old one and installed the new one, he even took time to show me features of the new water heater. Will has a warm and professional attitude, is reliable, communicates realistic timelines, and of course, does excellent work.

My first time using Will, and he’s a knockout. Even used a remote camera to examine any blockages. Good sense of humor as well. Didn’t find any specific blockage in our john, but it’s back in good order. Have to go get my own long auger now for emergency situations.
Second job was more complex toilet removal & replace. Walked Amer Home Shield thru need to get a different type flush mechanism. Did very nice job, took time to explain everything he was doing.

We have had the privilege of working with Will twice now. He’s always been punctual & professional. The quality of his work is superb! He installed a hot water pump for us outside and he has also done some drainage work for us. He’s prices are really fair. I highly recommend him to anyone who needs plumbing services.
We will definitely use him again. Thanks Will!