Betts Lakeshore Chevron

I called to make an appointment the other day for 11÷8÷2015 to have them run a (I think) a 12 point or 7 point diagnostic check (free through triple A) on a car I recently purchased (which I clearly told them.) However I missed my appointment but when I called to reschedule whoever answered the phone was like no we don’t do anything for free from triple A and we and I don’t see that anywhere. I’m like what… but you guys just told me you did. Anyways… don’t go here if you don’t know exactly what your car might need.

I’ve been taking both of my cars for minor repairs and have received fair and friendly service. They are prompt. Just be aware that you are taking your car to a Gas Station service place and not a specialized repair shop. If your need major work, look elsewhere. Good luck

This was the worst experience I’ve ever had at an auto service shop. I had recently moved to the area and decided to try this shop as it was walking distance from home. Thought I’d start off with something simple first, new brakes and rotors. Immediately after the repairs my brakes were shuddering downhill. This is usually caused by bad rotors, which they were supposed to replace. I procrastinated taking it back in.
When I did finally take it back in the manager laughed in my face accusing me of lying about the shuddering! Um, taking one’s car to the repair shop isn’t exactly at the top of anyone’s list of things to do on a Saturday. Why on earth would I lie about this?! He didn’t want to replace the rotors. He got very defensive, nearly violent, saying that I was accusing him of being deceitful about his repair work and that I was calling him a liar. I told him, «Look, I’m not accusing you of swindling me, I just want my brakes to be safe. And they are NOT safe right now». He insisted that the rotors were replaced with the brake job and replacing these won’t make any difference. I pointed out that they were still under warranty, etc… After some arguing he finally agreed to replace the rotors. He gave me a sharpie and said to follow him. I followed him to my car and he said to initial the rotors on the car. That’s just weird!
When I picked up my car he went on again raising his voice in front of other customers about how he didn’t believe me, basically that I was a liar because if my brakes were shuddering after the repairs I would’ve brought my car back in sooner… Rude, not to mention unprofessional. He also continued insisting that the new rotors won’t make a difference because the shuddering problem is from something else on my car. Well, with the new rotors I drove straight to a hill and tried them out, the shuddering stopped completely. I don’t know if they just never replaced the old rotors but charged for them, forgot to replace them, or if the new ones they used were defective. One thing is certain, it was, indeed, the rotors and not the other thing he claimed it was.
Mistakes happen. It wasn’t that the initial brake job wasn’t done correctly, it happens, but that this manager was rude to the point of being verbally abusive. Much rage in this man. Strangest repair experience I’ve ever had. I would not recommend this service station for auto repairs. I guess the fact that there are hardly ever any cars there being worked on should have been my first clue. They really need an option for zero stars on here because this shop isn’t worthy of even one star based on my experience.

10:50 am Thursday. Time to pay bills. Ugh. Bad mood already. Hey… look there’s the DMV registration renewal form — when was that due again? Tomorrow! Crap.
Ring ring, hello Chevron… uh, I need a smog check. «When do you need it by?» Hang on a second, let me look again… «can you bring down in 15 – 20 minutes?» Huh? Hell ya. So down I go… they’re writing up paperwork and I’m looking at menu of services — might as well ask if they can do an oil change at the same time…“sure — we’ll take care of it.” Great! And uh, (cuz you know I gotta push my luck), can you have it done by 2:30? (Said at 11:30) «Sure.»
So off I trot down Lakeshore, up Grand, back down Grand, back up Lakeshore, stop for lunch at Trader Joe’s, go to the park across the street where only the babies and nannies go and feel like a stalker… call at 1:30 — how’s it going on my car? «We’ll be done in about 20 minutes.» 1:45 walk over cuz I’m impatient like that…
«You weren’t supposed to be back until 2:30″ (said with smile)…yeah I know…“here’s the paperwork — go pay at the register and the car should be out when you’re done.»
True to his word, I walked out, and the car was just being pulled out for me.
Yes, one star off because it is expensive. But at a time like this, I needed the level of service that I got, so I’m happy about that.

Too expensive.

Smog check — I went here for a smog check after the guy at the 76 station down the road was slow, unfriendly, and had a broken machine.
These guys were really friendly, professional and polite. I’ll definitely go back to them when I need service on my mazda miata.
Kat

This place BLOWS! One star because you have to give them one!
My girlfriend got a flat and drove in with the emergency donut tire on hoping to get a replacement tire. The guys in the shop told her it would cost ~$ 160 for the tire and that she had to leave the rim if they ordered it so that she was committed to buying the tire from them.
Well when she told me all of this, my first thought was, «$ 160 for a single tire? That seems outrageous!» I did a little internet research, and while the tire was hard to find it sold for ~$ 90.
I called the Chevron to explain the situation and politely ask if they could give us better pricing. After all, their price was nearly double.
The first guy says, «fine… I cancel.» I explained, «you don’t need to cancel the order, but can you come down on the price, because it seems really high?»

The guy says, «Your girlfriend is adult. She can make her own decisions! She doesn’t need your help!»
Then he hangs up!
I’m blown away… I call back and explain that it was rude to hang up on me, and that I am just looking for an honest deal. Regardless, you still have my rim!
The guy hangs up on me again!
At this point I realize I’m just dealing with crooks.
Later that day, I go by the place to pick up my rim. Given everything that has transpired, I would be happy to pay $ 160 for the tire as long as not one cent of it goes towards these jerks!
I go to pick up the rim and an older guy says, «you tell your girlfriend she don’t know how to talk! You get out of here!»

Umm? Ok… bye!
You get the picture folks, don’t touch this place with a ten foot pole!
If you are looking for an honest mechanic, go to Young’s around the corner on Grand Ave. He’s a good guy and straight up!

Horrible experience with the service department. Had a simple tire repair and when all was said and done I had to replace the tire. They are rude and not very good at what they do. 76 Station on grand much better service and gas is also better for your car and less exspensive. I would not trust these guys with my car and I hope people rethink talking car to this establishment for anything other then gas.

I go here to get gas when I have cash because they give you 10 cents off if you pay cash. My car seems to go longer on Chevron gas versus Arco, but maybe that’s just in my head… Anyway, just went here for a smog check. The guy was friendly enough and my car was ready when promised but $ 78??? That seems high for a smog check. My mom got hers for about $ 50. I should have called around first, but they were were AAA recommended and my registration is due this week so…
Decent service, but I don’t think I would come here for any work on my car. You can get a better deal elsewhere.

This is my favorite of the Oakland Chevrons, with the 5500 Telegraph location coming up a close second. I have been brainwashed by (!) into thinking that Chevron actually carries superior gas. Little did I realize they can be a great deal — this location offers a 10 cent discount/​gallon if you pay in cash. That brings you most days within 2 cents of the Aarco price… only here, there’s no mad car shuffle, and the premeses are clean and well-​lit, and no one leers at you. The attendant is always nice.

i dropped off my car and was quoted one price and the manager later calls me to tell me that it is twice as much as i was quoted. at this point i was going to just not have my oil change there but they already started the work. the price ended up being $ 30 more than what the dealer had quoted me.
when i tried to explain to him that they should communicated these changes before starting work on the car, he kept making it my fault. not only that he pretty much called me a liar without completely coming out and saying it. if you have a 2006 volkswagen rabbit, you’re better off taking it to the dealer for an oil change or anywhere else with a better customer service policy.
do not take your car here.

We get gas for our one car on occasion at this gas station.
This lame review was brought to you because if a review doesn’t exist, it doesn’t show up on Unilocaltastic and I like that maptastic thingy.