Arrow Sign Company

I find arrow sign company is very difficult to work with, they always demand more money yet lack accuracy and efficiency. In our first meeting with building engineer to discuss installation process we stated no big truck allowed, we will provide scissor lift for installation and yet at the day of installation we saw one big lift truck, which needed to turn back because there are no space for it. Instead of two person installation it become one man job. Which he finished in 3 hrs and was charged x2 men 8hours work.
They take forever to get the drawing ready for permit and it seems to me they are lack of communication between their teams, which continues ask us for the same structural drawing. When to city planning department x3 times still can’t pull the permit which only take me one time to solve the issue.
I spoke with Steve from the beginning of this project in regards to the installation process. Before we were sent the estimate for installation from Arrow Sign I had already notified and discussed with Steve that the building will open up the panel for them to install the backing. It was after when we started the project that Steve notified us that Arrow Sign will charge an additional trip charge $ 757 to install the backing. I thought it should have been already included in the initial estimate. Why did he provide me an estimate that did not include everything? «That’s not cool»! At the day of actual sign installation the work started from 7am and was completed by noon; 5 hours x2 people was charged much more than I feel is reasonable.
There are many questionable billing on permit trips charge & was eventually dropped by arrow sign. Over all experience working with the administrative team was a headache, it also cost me lost sleep over this project. I will not deal with this company again. Though they do have a good installation team which I had no problem working with.

After receiving several recommendations from our GC and architect on preferred sign vendors in the Bay area, I selected Arrow Sign Company to work with on a large exterior sign package for our newest retail gallery space in downtown San Francisco. I had the pleasure of working with Dan Jetke and his team throughout the project and I could not have been more pleased with the entire experience.
From start to finish, Dan ensured everything was timely communicated, clearly laid out and even provided multiple site visits to verify the smallest of the details. From lighting options, to specific material recommendations and even fine tuning color expectations to ensure our exact vision was met; Dan and his team offered several ideas and solutions that exceeded our expectations and exemplified our brand!
Upon install day, I was extremely impressed with the communication and organization of the team. The install crew gave me timely updates on their schedules; and even arrived early to site to install in the rain. They were very professional and left the site cleaner than it was when they had arrived. Our GC working onsite in the interior of the space even commented on how impressed they were.
Our company will definitely be using Arrow Sign Company in the future as Dan and team truly showed their value in customer service and went above and beyond to ensure the experience and final product was exceptional!

UPDATE
The owner called me out of the blue about my review. He tried or rectified what happened previously. I had a job come up and I believe in second chances.
This time it went smoothly without a hitch. They were actually early and handled the job efficiently and professionally.
I would like to give them 5 stars, however I can’t. I just can’t forget the turmoil I went through the first time. Seems like the owner really cares about their customer service it was just unfortunate for me the first time around he wasn’t there. I will eventually use this company again and I hope I get the great customer service I received the second time around. I will use them again in hopes or receive the great service I received the second time around.

Tom and his team worked miracles for my company’s logo building signage! I called him for the first time out of the blue on ¹²⁄₁₅ and by New Years we had a great LED sign installed perfectly. All things should be so painless and easy. Thanks!

Quality work and excellent service. We worked with Robert Knollmiller, and he couldn’t have been easier to work with — he was always available, understanding and professional. Would work with Arrow Sign Company again in a heartbeat. Competitive pricing as well, which is always a plus.

I hired these guys to lift a hot tub over my roof and place it in my back yard and they did an incredible job. Comparing them to another company who does the same thing — Arrow charged $ 50 to do a sight inspection where as other company did it for free. However, the other company wanted $ 600; Arrow quoted me $ 300 but only charged $ 255 because it didn’t take them as long as they anticipated.
Bottom line $ 600 vs $ 305. Pretty good deal.