Sears Pharmacy

I was a customer at another pharmacy nearby, that closed without very much notice. I need my prescriptions sent out to me, and this is most easily done with an independent pharmacy. I remembered passing Sears, so I called and asked if they sent prescriptions out. They said that they did so, I transferred 7 or 8 RX’s here that needed to be filled ever month. for a couple of years, things were perfect. No problems to speak of. I was very happy. But when a problem did arise, things changed. I had need for antibiotics for a bad infection. I called them for a refill and told them that I needed the prescription no later than a couple of days. I trusted they would follow through. In the past, they would send things by priority mail but this time, they sent it by ground. It took about 6 days to finally show up. When I called them two days later in a panic, they were very unconcerned about my situation. I said, since you didn’t send the package quickly (as they knew it had to be sent) can you get someone to drop a duplicate supply off at my home. After much back and forth, they said that they would do that. Later that day an elderly gentlemen showed up with my prescription, and I tipped him $ 5.00. A few weeks later, when I received my bill from them, I found that they added $ 20.00 to the total that I owed them, for having the prescription dropped off. Never did they mention a charge for this, and since it was their fault, I shouldn’t have had to absorb that charge but, I paid it anyway — wanting to continue with my good relationship with this pharmacy. But, it was wrong.
Fast forward about 8 months later. I had surgery and required a drug to be taken every day because my thyroid was removed. I was cautioned that I had to take this every day for the rest of my life or, there could be consequences. I had the RX filled on the way back from the hospital (at another pharmacy) but I wanted it transferred to Sears with all of my other prescriptions. So, I called and asked them to transfer and fill the prescription, with my others. Then, the others arrived, but not the one for my now missing thyroid. I had one pill left and I was in a panic. When I called, they didn’t even apologize for not sending it. I said that I really needed this and could they have someone bring it to me as they did before, but that I didn’t feel it was fair that I had to pay $ 20.00 the last time, nor would it be right this time, as it was their mistake. An employee tried to be of help but, he had to go back and forth to talk with the owner. I tried to impress upon him how important it was that I have the medication for the next day (when I would have none) and finally, I just asked to speak with the owner. He came to the phone and he had a very rude tone in his voice. I went over everything with him and he said to me «I don’t have time for this.» and with that he rudely slammed the phone down — leaving me with no recourse. This, after getting about $ 800.00 in prescriptions filled there every month, for at least three years or more. Their friendly neighborhood attitude evaporated when the owner got involved. He would not take any responsibility for the errors that were made, nor did he attempt to do anything to help me get the medication that I so desperately needed. He works in this field. Surely he knew what I would mean to miss several doses of synthroid without a thyroid, waiting for them to send the package by mail. He didn’t care at all about my well being.
If they don’t drop the ball and make a mistake (two big mistakes in my case) maybe you will do okay here but, there will be hell to pay if there are problems. Be ready for the once kindly pharmacist/​owner to treat you like dirt, when he doesn’t have time to correct the mistakes made. Since I cannot drive following surgery, he left me in an awful lurch. I have never been treated that rudely in my life by another business — let alone one where your health and well being are concerned. I give this business one star but in truth, they deserve no stars.

Sears Pharmacy is wonderful. The staff and the service is priceless. They deliver twice daily which is what I needed for my aging mom. We need to support our local stores. Thank you Sears!!!
Be well,

This is one small business worth supporting in Oak Park. Personal service, little to no wait time for meds to be filled, old fashioned store personality, caring employees, and you can even arrange for delivery service. You won’t find better service anywhere else. Highly recommend.

In a cliché phase — rocks! Sears has been around a looooong time and for those ‘in the know…’ a few years at current address, but the claim to fame was the corner of Madison & Oak Park Avenue. Big box Walgreens took that corner over.
I love Sears! A few reasons why:
1. They rock!
2. They’re real!
3. They’re affordable!
4. They totally care about the customer — kinda like family checking in on you!
5. They are all about the deal — meds cost but there are times I totally feel like I got a deal!
6. Still, rock it!
7. They always have vitamins 2-for-1…only place I buy them now!
So if you’re wondering should you go in? Are they reputable? Just walk in with your prescription and try them out. They nail it every time. Excellent service, low prices, quality care!

Walgreens, the corporate impersonal monster, failed me again today! I only went there bc my favorite pharmacy is closed on Sundays.
Thomas and his staff is personal, caring, professional, and will do everything to help you!!!
Please support this local business!!!

I’ve used Sears for years, and even so, I sometimes can’t believe they’re real. It’s almost as though they were ripped from the set of The Truman Show. (Oh, for those new in town, disregard ANY thoughts that pop into your head when you hear the name. This is a completely independent business. No connection or similarity to the chain discount department store featuring Kenmore appliances & Land’s End clothes.) These guys epitomize why it’s important to prevent massive chains from taking over the world.
Probably the most compelling reason to become a Sears customer is that you’ll likely need to use ANY pharmacy less often if you patronize this business than if you stick with their competitors – because you’ll be healthier. Gone are the days of spending 10 – 20 minutes sitting around a germ-​infested Walgreens waiting room with folks who look & sound as if they’re at death’s door. The wait time here is virtually nonexistent, for one thing. Also, if a Sears customer were that sick, they’d probably be home in bed taking advantage of the convenient delivery service.
Also huge: Even in 2014, they seem to value their role in serving the community just as highly as they do their need to run a profitable business.
To illustrate: A few years back, I had a regular monthly Rx which Sears told me they believed my insurance company had over-​priced. When they put the bill through my insurance, I was actually paying MORE than the price Sears itself was charging any uninsured Joe off the street for the same exact drug. (And no, my insurance wasn’t some fishy deal; it was actually a very solid plan purchased through my spouse’s employer, a large company with very good benefits overall.) Because I had a high deductible I wasn’t gonna meet anyway, it saved me $ to just pay for it without going through my plan. There was absolutely no reason they couldn’t have just billed my insurance and enjoyed the higher profit, but they opted to share this info and save me some much-​appreciated cash.
One evening last year, I came rushing through their door 2 seconds before closing time, probably visibly frazzled, and they calmly told me that if I’m ever worried about arriving in time to catch them, I should feel free just to call ahead and let them know I’m on my way, and they’d be happy to stay open a few extra minutes to accommodate me. Can you imagine CVS or Walgreens making that kind of offer? It was as though they’d rather be a few minutes late getting home to dinner themselves than worry that a customer might stress about getting there before they lock up.
They’re also great about communicating with your doctor’s office if an issue comes up, & will do things like fill an Rx early if you’re getting ready to leave town, even if your insurance co says you aren’t yet due for refill. I honestly laugh now to think that I ever hesitated to switch to them because I was afraid of being inconvenienced by the hours (which are admittedly more limited than those of the big chains) or by the fact they have only one location. If this location is even REMOTELY convenient to where you work or live, the pluses here will far outweigh any possible minuses.

I couldn’t believe a pharmacy that delivers! I work down the street and they bring my daughters meds right to me. They also answer their own phone and the delivery guys they have are always cute and charming! Everyone needs to support small business and this is one of the best.

Why Oak Parkers go anywhere else is beyond me. They 1) answer the phone! 2) will deliver! 3) will bring the order out to your car if you want to save the minimal delivery fee! 4) take care of your prescription in minutes if you walk in. .. I had an issue in that my doctor wanted to only use Allscripts. They immediately signed up. They call you if they get the prescription and there’s an issue, including if they think the price is outrageous.

Very fast. Friendly staff. Nice new, clean business location. Good sense of humor.

Always exceptional.
Friendly, professional, service-​oriented, fun, and fast!
What more can one ask?

Best customer service hands down in the area. Don’t go anywhere else. Seriously. It’s weird to rave about a pharmacy, but these guys deserve the kudos. Keep up the good work!

The staff was very nice and concerned. The prices were great. The wait time was next to nothing.
I would recommend Sears to everyone!

Sears Pharmacy is a local business and an Oak Park treasure. I have been a loyal customer for six years, ever since moving to the area and deciding to give Sears a try.
Upon my first visit I found a great staff, extraordinary prescription prices and little to no wait time. Sears generally fills my prescriptions in just a few minutes. They are also great about helping me call in refills when needed. Sears delivers locally which is a huge help to Senior Citizens or anyone in a medical bind. Sears also sells a broad selection of store items such as supplements, over the counter medications & products for health and hygiene.
You can look forward to the the funny signs in the windows and very cool selection of old school candies that will take you back to your younger years. I love supporting and watching this small business thrive in a competitive industry. I would definitely recommend Sears Pharmacy to friend or family member.
Sincerely,
Mark David Murphy
Oak Park Resident

Was very impressed by the speed and cheerfulness of this little operation. Why spend money at CVS when you can go here?

This is hands down the best pharmacy in Oak Park and probably all of west Chicagoland. Their customer service is outstanding and service is very fast. Tired of waiting for 30 minutes in the Walgreen’s drive thru to pick up your refill? Take it to Sears and be in and out in less than 5 minutes. Same goes for new prescriptions. I don’t know how many times I have waited almost an hour inside the Walgreen’s at Oak Park Ave. and Madison waiting for one simple prescription. If you are not able to leave your vehicle, they offer curb side service upon request.
They also will go above and beyond the call of duty. Recently, my wife was in need of refill, so I called up Sears Pharmacy and asked for them to request a refill on behalf of my wife to her doctor’s office. Later in the morning, they left me a voice-​mail that the refill was denied, so my wife was planning on calling the next day to make an appt with her doctor so she could get a refill. After work, we went grocery shopping, and when we got home, our son said Sears pharmacy came by and delivered a refill of my wife’s prescription! I guess a refill was authorized at some point and they were not able to get a hold of us, so they took it upon themselves to deliver the medicine to ensure my wife was taken care of! They didn’t even ask for payment when they delivered it. They just told my son that we could pay it the next time we stopped by the pharmacy!
Safe to say, I was blown away by this level of customer service and we have transferred all prescriptions to Sears pharmacy. If you believe that your Rx insurance will only work at Walgreen’s or CVS, stop by Sears and have them check. You might be surprised that they take your insurance.

I just moved to Oak Park and was in need of a new local pharmacy. I was drawn to this one because of it’s old fashioned signage. I dropped my first prescription off last Tuesday and was very pleased with the service! I was expecting to hear «come back in a half hour, we’re a little backed up,» like I’ve heard so many times at chain pharmacies. Nope! My prescription was ready in just a few minutes!

I can’t believe how awesome the people are at this pharmacy. They help you deal with insurance crud, tell you when you’re better off with something else, actually TALK TO YOU about your drugs. Their prices are very good, but more importantly they help you make informed decisions which can save you money.
There is surely a place in the world for CVS and Walgreen’s, but I prefer to fill my scripts at a place that doesn’t resemble a dollar store.

Why are you still going to Walgreens? Or CVS? Or Osco?
I switched to Sears about five years ago… after «another» pharmacy filled my prescription for allergy medication with the wrong pill. Lucky for me I looked at the bottle on my way out of the store… and questioned it. Or I’d have had a bottle of blood pressure medication.
Sears Pharmacy… you don’t have to wait for an hour to speak to the pharmacist. If something fishy is up with your prescription… they’ll call you. They’ll let you know if a «cheaper» alternative is available to what you’ve been prescribed. They’ll call and let you know when they switched distributors… so you won’t be shocked that the shape/​color of your generic medication has changed. My doctors… LOVE calling a prescription into Sears… because someone answers the phone… and 9 out of 10 times that someone IS the pharmacist. And when I do drop a prescription by in person… I’m out of there in five minutes. And four of those minutes are usually spent deciding what candy I want.
They don’t try to sell you photo developing, dancing bobblehead dolls, or cheap perfume. So if you go to a drugstore to actually *gasp* buy drugs… Sears is your best bet in Oak Park. And when you’re sick as a dog with a sinus infection and don’t want to leave bed to get your medicine… they’ll deliver it to you. Along with a box of kleenex… cough drops… and their best wishes for your speedy recovery.
Proactive customer service. You’re not going to get it from the overworked folks at the big three drugstore chains.

Fast courteous service. Delivery service available. Even my doctors appreciate calling in for my medications. They love the fact that a real human being answers the phone. I have had several doctors comment about how nice the pharmacists are.
They go above and beyond what any other pharmacy would do.

Pharm Ed was so great! I probably had enough questions for him to question my citizenship and call the Department of Homeland on me; but he didn’t! Hooray for me! I did not go to jail, I did pass go and my happiness came in an easy open bottle.
Also great place to go for candy thought to be extinct.