Edward Cross & Son Inc.

The owner of this business is erratic and unresponsive. Good luck getting hold of them. Once I did, my experience involved promised but missed scheduled inspections which required someone to stay at home and then be informed only after calling her that she wouldn’t be coming, ash being tracked all over my living room after a chimney sweep, and a promise for a follow up visit to replace a damper door that strangely could not be scheduled after 3 phone calls from me to both the number on the website and her cell phone (i.e. no response at all from her). If the reason for the poor customer service is that they are too busy to treat customers well, then clearly they don’t need the business and folks should seriously think about looking elsewhere.

My experience with this company has been inconsistent and unreliable — particularly as it relates to scheduling a site visit. I called on Monday morning and left a voicemail and received no response. I followed up on Tuesday and actually spoke to someone and attempted to schedule a visit so they could assess my needs. Wednesday morning was more convenient for me but she had another job that would dictate her ability to visit on Wednesday morning. However, she assured me she would call me Tuesday night to confirm an actual time. I did not receive a call Tuesday night. So, I’m moving on to another company (most likely Ye Old Chimney Sweeps). Do what you say you will do. It’s a basic tenet of customer service.

We recently purchased a brick bungalow in Oak Park which was in need of some repair work throughout the brickwork.
Lori knows her masonry and we’ve had them perform multiple jobs on our home. Tuckpointing repairs on the house and garage, repairing an aging chimney which was missing a lot of mortar above the roofline, and fixing the firebox as well.
We also had a few different chimney repair companies come out to give us quotes that were north of $ 5000! And when Lori found out she came by (the next day) and gave us a real quote; not a list of everything that could be replaced on a chimney :) For a few hundred dollars they repaired the cement crown and installed a new cap. We had our first fire last winter during the holidays and no problems at all.
If you like in or near Oak Park I highly recommend.

The boss, Laurie, really made my experience of getting my brick bungalow re-​tuckpointed a piece of cake. When studying cracks about the house it is easy to see that it needs work. But how much work? Laurie pointed out the things I missed and gave me a quote.
The crew came when they said they would… on time!
They cleaned up after themselves.
They did great work.
The cost was reasonable.
And of course in the precess of getting the job done, more cracks were found and more work had to be done. Did this cost more, a little but not much.
She really know her stuff.
If I had another brick house that needed work,
I would call them in a heartbeat.
High five EC&S.