ManorCare Health Services-Oak Lawn East

My mother was admitted here from Christ hospital for physical & occupational therapy to help her become ambulatory before returning home. She was also being treated for a urinary tract infection and taking prescribed meds for her diabetes & blood pressure.
I knew the first nite she was admitted we may be in the wrong facility. The facility was so short staff that no one came to welcome us or register her as we waited patiently in her room for 45 minutes. She stayed an additional 2 ½
weeks and was released w/​a diaper rash & a worst infection than when she was in the hospital. The doctor was never seen or conversed w/​the family her whole stay because all communications are through the assigned nurse practitioner. Cannot recommend this facility to anyone who wants to get well!

My family member had a cast on his knee and he fell and no one here looked at it. When we finally got the cast taken off his knee was busted open.

I was admitted here after having my gallbladder removed at Christ Hospital. The doctors wanted me to have therapy here so I would be able to climb the steps to my house. Once arrived, the staff was very responsive to me and my medical needs. I only had one instance with them; regarding response time to me pressing my call light… and them taking 45 minutes or more to answer.
Administration did speak with me about the incident, to rectify the situation. After that, nothing else negative occurred for the duration of my stay.
To ALL of the CNA’S, Therapists, Doctors, Administration, and Staff… THANK YOU for taking such good care of me.
P. S. to my therapists BRITTANY, ANDREA, HANNAH, JULIE, IRENE, and company. … don’t forget to watch Steve Harvey @ 2p.m. and JEOPARDY @ 3:30p.m. and THANKS for letting me watch them while I was there.

My husband was in Manor Care Oak Lawn for the last 5 days. The nurses and physical therapists for the most part were very good. The facility however is awful. It is very dirty. In the 5 days my husband was there, the toilet which is shared by 4 people was never cleaned. I finally put on gloves and cleaned it myself. The sink which is shared by 2 people was never cleaned. Paper and trash was on the floor which no one ever saw. I finally picked it up so my husband wouldn’t slip on it.
The nurses tried taking his blood pressure with 2 different machines which didn’t work. The automatic door opener for wheel chairs didn’t work. My husband hit the call button for the nurse and would wait ½ hour for it to be answered. The front desk receptionist was constantly on her cell phone– I’m not quite sure what she was getting paid for!
When it was time to finally be discharged, the discharge papers were not ready. We had met with the social worker 2 days prior to this, but apparently he didnt do his job.
All in all it was an awful experience. DO NOT GO to this place with your family member– it will simply add more stress to an already stressful situation.

I recently was hospitalized with a leg infection and needed extended care. The hospital personnel gave me the choice between Manor Care and a Renaissance Suites. Having had a not so good experience at a Renaissance with a relative, I decided to choose Manor Care for my post-​hospital care.
I am very glad I chose Manor Care as my experience there was very good. From the nurses to the Physical/​Occupational Therapy Staff everyone was attentive to my needs. Quite honestly as I was there over Christmas, I thought the staffing would not be as attentive, but I was wrong. There was more than a skeleton staff there the whole weekend and everyone was more than happy to help out. Even the food at this location was excellent.
Sure there were some drawbacks but the staff there made sure I was comfortable and they helped me get better while I was there just over a week.
If I ever had the need for skilled nursing again or I knew someone else who needed it, I would not hesitate to recommend Manor Care as their service is excellent and am grateful that this place helped me on the road to recovery.