Bone & Joint Physicians

Jennifer who works with Dr. Smith and Dr. Spurgash is so loud and rude. She never returns phone calls. I call and call for appointments and she never returns my calls. These are both great doctors but since Jennifer has been working with these two doctor’s everything has been unorganized. A young lady Bernadette use to work with them & she was so efficient & returned calls immediately, I dont know why they would replace her with someone so rude, unorganized & someone who has no medical background what so ever. I will not be returning due to this young lady.

Saw Dr Bonaminio on Feb 5,2013. She rushed me out of the office after telling me my arthritis flare up was «not that bad.» Scheduled next appt for Mar 5. On Mar 5, she stated she had been in a hurry to leave during my last (Feb 5) appt. Said I needed to have TB test. Discussed treatment. Talked me into Enbrel instead of Remicade, which I had been on for years. Gave me Enbrel script, which I gave to Walgreen’s pharmacy that day. Walgreen’s sent it to Accredo. My insurance company requires script to go thru specialty pharmacy Accredo. I called Accredo on Thurs, Mar 14. They said Dr B must send in script. Left msg with Dr B’s nurse Michelle. Called Accredo on Fri. They still hadn’t received it. Called again Mon. No script. Called Dr B’s office. They said they would send it. On Monday afternoon, Michelle, Dr? b’s nurse, said she had faxed it Monday, but had made an error on the fax and would send it again. On Weds morning I called Accredo. They had not received the fax, but said Dr B could call it in verbally, which would be faster than faxing. Called Dr B’s office to request they phone it in. Michelle spent four minutes telling me how busy she is and making excuses. I again asked for Dr B to call it in. Michele said she would «try to get to it today, but couldn’t guarantee anything.» A little while later, Dr B called me to complain that I am callng her office too much. I pointed out that in the time she wasted chewing me out for calling, she could have phoned in the script. At that point, she told me perhaps I should find another physician. i responded that I had. I now have to wait another month to get in to see a new rheumatologist and waste more time and money before I can get the medication I need. Worst service I have ever received from a doctor.